• Leading change management for an internal SAP implementation (10?50 people) ? a newly created role built from scratch, including stakeholder mapping, impact assessments, and a full communication plan.
• Acting as Requirements Engineer on a parallel payroll (Lohnverrechnung) IT project, gathering and documenting requirements across business and technical stakeholders.
• Serving as IT Demand Manager for the existing software portfolio, acting as the interface between business units and IT.
• Co-administered Jira and Confluence, designing a Demand-to-Delivery workflow and configuring Scrum boards to support delivery teams.

• Managed the interface between business departments and IT, prioritising and translating requirements into actionable IT demand.
• Analysed and optimised existing IT processes; created process landscape documentation actively used by the organisation.
• Supported quality assurance through test coordination and end-user assistance.

SAP PP implementation

Customer: Magellan, UK & Ireland

Tasks:

• Joined as SAP PP trainer; retained beyond original project scope to support go-live due to strong client relationship and deep programme knowledge.
• Transitioned into requirements gathering for a subsequent site rollout, then took on test management ? writing test cases and coordinating UAT with business users.

• Held a dual PMO role supporting both the project team and BAU operations (working alongside the SDM), then took over test management as the rollout progressed.
• Coordinated testing activity for a UK-based team delivering a solution rollout to sites in Vietnam and China.

Sales Operations

• Optimised CRM and sales systems
• managed demo environments to support client-facing activity
• analysed sales data to identify efficiency improvements

• Delivered yard management implementations covering requirements analysis, system configuration, process modelling, and go-live support.
• Facilitated client workshops and intensive end-user training programmes.