Summary

Highly skilled IT professional with extensive experience providing technical support for banking applications. Proficient in supporting applications developed in Java and adept at querying SQL databases. Possesses a strong understanding of banking operations and processes, enabling effective problem-solving and support for stakeholders in the banking industry.

Key Skills and Achievements:

• Successfully coordinated the refactoring of a critical banking application from legacy technology to Java, meeting a regulatory deadline.
• Managed and prioritized multiple support requests, ensuring timely incident resolution and customer satisfaction.
• Collaborated with internal and external teams, including developers and infrastructure specialists, to resolve incidents and implement application upgrades.
• Demonstrated strong analytical and problem-solving skills in troubleshooting and resolving complex technical issues.
• Proficient in ITIL framework, incident management, and change management practices, ensuring streamlined IT operations.
• Adept at effectively communicating with non-technical stakeholders, facilitating smooth interactions and knowledge transfer.
• Familiarity with IT security standards and a sound understanding of network infrastructure, contributing to a secure and reliable IT environment.
• Experienced in utilizing IT Service Management tools to enhance support processes and improve service delivery.
• Strong knowledge of the software development lifecycle, allowing seamless integration of applications into the banking environment. 
• Familiarity with Agile methodologies, enabling agile project management and collaboration within the development team.