• Support of Legacy Systems:
  • Order management
  • Customer master data
  • Material management
  • Pricing management
• SAP Optimization Projects implementation:
  • SAP SD Optimization of Consignment business process
  • SAP SD Optimization of Customization of Consignment process
• SAP SD S/4 HANA preparation S/4 Implementation

SAP Sales Roll-Out Project for France

Implementation of most SD functionalities and main point were:

• Implementing of local, Standard Discount, Rebate, Sales Deals, Promotion
• Implementing of local EDI

SAP Sales After Go-live Support for Netherlands, Belgium, UK, France, Switzerland and Germany

Tacks included all Sales areas:

• EDI
• Pricing
• Forms
• Output
• Master data
• training

SAP Sales Roll-Out Project for Germany

Implementation of most SD functionalities and main point were:

• Implementing of local, Standard Discount, Rebate, Sales Deals, Promotion

SAP Sales Roll-Out Project for Netherlands

Implementation of most SD functionalities and main point were:

• Implementing of local, Standard Discount, Rebate, Sales Deals, Promotion
• Implementing of local EDI

SAP Sales Harmonization Project

Harmonization of most SD functionalities and main point were:

• EDI (implementation of Scanned order)
• Pricing(Including Intercompany, Variant configuration)
• Forms
• Output
• Master data
• Training

SAP Support Role

• Support all SD and CS processes for the following countries:
  • France
  • UK
  • Netherlands
  • Belgium
  • Germany
  • Spain
• And backup for all SD and CS processes for the following countries:
  • Italy
  • Switzerland
  • Poland

• SAP S/4 HANA ? Rollout project for Settlement Management.
• Implementation of most of Settlement management S/4 Hana functionalities and main points were:
  • Condition Contract Management (CCM)
  • Customizing Condition Contracts
  • Customizing Settlement Process
  • Customizing Settlement management
  • Customizing Pricing
  • Customizing Output management
  • Managing materials related to Settlement management
• Third level support of SAP legacy System this included:
  • Customer master data
  • Pricing management
  • Order management
  • Material master data

• Advising business owner on new SAP functionality implementation such as plant abroad functionality
• Conducted group workshops and one-one requirements gathering sessions with super users and management; prepared detailed document of AS-IS study and developed the detailed TO-BE processes to suit the company objectives.
• Worked on Go-live and provided Post-live production support to trouble-shoot problems encountered by super users.
• Provided monthly SAP training related to Supply chain module to all new users.
• Provided monthly Citrix cloud product training to all new users.
• Supporting SAP process enhancement that could be converted into:
  • Small or large project such as SAP material ledger implementation, ?SALSA project? SAP upgrade to ECC
  • Coordinated yearly project such as SAP ECC SUPPORT PACK UPGRADE
  • Working directly with development ABAP team in INDIA

Responsibilities included:

• Supporting Citrix business process team (SAP production issues):
• Order management team
• Tax team
• Finance team
• Revenue team

Main achievement at CITRIX:

• Most challenging experience was with CITRIX international. At the time, Citrix was purely a software company however, expended their business in hardware sales. Their SAP system needed to be design to reflect the company new strategy.
• My task was to redesign/customize pricing condition MWST (Tax calculation for EMEA region only thus excluding USA and Canada) in a SAP system that was purely setup for software products thus, all OTC business processes where to be redesigned to match the company new business strategy that included the sales of hardware products.

Configuration of new pricing procedure in relationship with MWST:

• Configuration of new plant for hardware processing
• Configuration of new condition types
• Configuration new access sequence
• Configuration of condition tables

Customizing of new TAX reports related to legal requirements for VAT reporting in EU countries:

• Customizing of VAT return report
• Customizing of EC sales listing report
• Customizing of Intrastat report
• Customizing of Green Tax report for Hungary
• Configuration of New price list to reflect hardware products

Process Analyst within the ERP SAP Service Center this Shared Service center provides SAP services to three business units (BOE, CTS, and CFS). This project was highly integrated in nature and requires knowledge of several modules (SD, MM, PP, FICO, WM, WORKFLOW, and EDI) and integration understanding in order to make a contribution. 

• Implementation of Change requests and Small projects
• Estimated of IT effort, Requirement gathering, Process design, Functional design, coordinated testing and support business with UAT, release management, training needed to implement changes request and small projects.
• Managing allocation of tasks to all teams involved (ABAP team, Customizing team, and Business) including planning and forecasting,
• Led key users conferences to rollout new functionality and update training documents
• Mapped As Is ? To Be system requirements for EDI implementation, worked with key users and ABAP team to map and deliver a wide range of reports.
• Configured Purchase Order authorization workflow
• Led SAP Shared Service desk team
• Handling/Resolving the daily SAP system related issues for users in several locations within Service Level Agreement, Coordinate security issues and all changes to user authorization profile.
• Provided status reports of small projects and change requests (statistics, Analysis) to management team.
• Develop team members with training, mentoring, coaching and deepening of individual strength

• Work in an integrated way to implement Order to Cash process.
• Create functional design, technical design.
• Implement all Order to Cash related Outputs, prepared functional design and high level technical specification.
• Analyzing user exist requirement, existing developed programs and layout sets, modify print programs, transactions and layouts to get the user required output.
• Coordinate testing and support business with UAT, release management and training  

• Implement Billing module, Participate in all phases (Local Business Blueprint, Realization, Integration Test, Go Live Support)
• Requirement gathering, create functional design and technical design.
• System configuration, data mapping, and create design interface specification.
• Worked with programmers, debugging coding and interface.
• Writing training document and provide training.

This implementation was highly integrated in nature. It required the knowledge of SD Order management process, QM Quality Notification process and workflow.

• Implement complain handling module, Participate in all phases (Blueprint, Realization, Integration Test, Go Live Support).
• Requirement gathering, create functional design and technical designs.
• System configuration, data mapping, and create design interface specification.
• Worked with programmers, debugging coding and interface.
• Writing training document and provide training.

50% of time spends on handling daily Billing activities and 50% SAP billing project implementation. 

• To control the O2C (order to cash) business process works as designed. The whole O2C is an automated process at Nike however business processes and system designs do not always worked as designed.
• The billing team acted as error handler between SAP system and business units (order management team, logistic inbound and outbound team, master data team and finance team). Billing analyst controlled fields are as follow:
• • Control the timely and accurate billing of several European and stock transfer to non-European countries.
  • Control the timely and accurate billing process related invoice of all Nike EMEA customers.
  • Control billing process related to master data in sales document (customer master, material master, condition master and output).
  • Control billing process related to financial accounting (posting to accounting).
  • Control billing job role security access.
  • Find root cause and solved issues related to sales orders in the system and shipped but not billed.
  • Identify whether the issue is training related, business process related, or system process related.
  • Identify the business requirements, process system changes and training needed to resolve the issue.
  • Daily recon check of billing documents that could not post to accounting and contact business units involved (Account receivable team, VAT team, pricing team, order management team, customer master team, material master team, IT support team, GL team) to resolved the issue.
  • Daily recon checks of billing documents that could not generate billing output. Contact business units involved (IT support team, customer master team) Weekly/monthly recon check of unbilled sales orders related to revenue recognition, check related billing adjustment related to financial accrue and contact business units involved (logistic team, order management team, credit managers and financial controller).
  • Support continuous improvement of billing process.
  • Provide billing related training to end-users on new or temporally billing process.
  • Participate in the preparation of revenue reporting monthly.
  • Ensure adherence to internal controls and SOX compliance.
  • Contribute to the implementation of process improvements to increase efficiencies based on changed business circumstance.

Project management @ NIKE (Billing Implementation):

Act as Project member from business side to report unsolved system related issues and specify the business requirements in enough details to allow these to be successfully implemented during SAP release. 

Billing analyst project tasks:

• Initiate projects related to system improvement and process improvement for billing
• Participate in SAP releases involving billing like the implementation of new Sales organizations, new company code and new Nike own (Nike Greece, Nike Russia and Nike South Africa).
• Create billing test scripts and scenarios for SAP release.
• Create work instruction for new or temporally billing related process.
• Create new or update billing documents.
• Present any new or temporally billing process to business units impacted by new release changes.
• Provide SAP system training to business units impacted by release changed.
• Participated in EDI implementation for Billing Output process

• Handle all claims related to order management business process, system process and training.
• Reverse logistic controlled fields as follow:
  • Handle claims of all Agent countries and some buy-sell countries.
  • Enforce claims policies and procedure to customers and business units (sales and logistic).
  • Handle incoming phone calls from business units or customers in friendly yet business manner.
  • Handle discrepancy that occurred during the return process and decide whether to credit customers.
  • Analyze, find root cause, solved and or report unsolved issues to business units (order management team, sales team, logistic team, finance, IT support) related to the following:
    • Delivery related claims (late delivery, damaged goods, shortage/overage, wrong address).
    • Quality related claims (defective, bad quality).
    • Refusal related claims (goods not ordered).
    • Sales agreement related claims (returns, sales reward).
    • Invoice related claims (incorrect discounts applied, sales agreements, payment terms)

Project management @ NIKE (SAP system upgrade):

Act as Project member from business side.

• Prior to project main task was to report unsolved system issues and business requirement in enough details to IT support team.
• During the project release perform of the following:
  • Create claims scenarios in testing environment.
  • Test proposed system changes related to claims.
  • Provide training to end-users on new system changes (desk training)