Digital transformation professional with experience in Banking, Pharmaceutical and consulting
Aktualisiert am 24.06.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 24.06.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Program management
Transformation
product owner

Einsatzorte

Einsatzorte

Schweiz
möglich

Projekte

Projekte

6 years 10 months
2017-09 - now

Various projects

Senior Digital Product Manager
Senior Digital Product Manager
Program Manager: Silicon Valley Bank Migration (digital channels):
  • Successful migration of Silicon Valley Bank UK customers to HSBC digital channels from external bank systems within 100 days
  • Lead a team of product owners, business analysts and IT teams
  • Rapidly delivered the definition of the technical target state of the core banking system in collaboration with IT
  • Successful transfer of the full set of customer data constructs of their internet banking profiles, products and access, resulting frictionless migration and customer commercialisation
  • Successfully defined and implemented the customer support target operating model, to integrate the new teams into the bank for migration and ?run the bank? continued support
  • Accountable for the control of all risks and dependencies for digital banking channels with the wider the program as part of the balance transfer of funds into HSBC, leveraging Clarity software


Global Digital Delivery Lead: Global Wallet (new innovative international Fx payments & receivables product solution):

  • Accountable digital lead of Global Wallet, from inception to successful deployment into multiple digital channels and global markets, delivering a new revenue stream for the bank
  • Created tangible and measurable objectives and key results for the product roadmap with clear customer and business outcomes
  • Managed the digital business and IT budget over the development lifecycle, and solely accountable for senior management reporting and governance
  • Direct people manager for a team of product owners & BAs to define business requirements, deploying clear ways of working with IT counterparts and deploying Jira & Confluence within the program
  • Rapidly achieved global customer UX research to define a best in class, intuitive experience that worked within broader digital internet banking platform, to offer a holistic customer proposition
  • Took the lead in delivering the business opportunity to converge IT infrastructure to reduce scaling costs across digital channels

Global Digital Delivery Lead: Internet Banking (global business banking customer experience):
  • Defined the vision and led global stakeholder engagement for the digital internet banking platform, to simplify and tailor it to small business banking customers across HSBC global markets
  • Accountable for the IT & business delivery of the solution, including global customer research to refine a unified and consistent UX
  • Reduced customer servicing overheads, increased customer satisfaction & NPS scores and increased direct cross product selling opportunities within the channel


PMO Lead: inception & delivery of the strategic global business banking digital transformation program for the Global Head of Wholesale Digital:

  • Created the detailed business cases & executive briefings for the board
  • Responsible for the collation of the strategy plan across senior stakeholders from IT and local businesses across all key deployment markets
  • Supported the COO in defining the target operating model for the program workstreams, governance & success criteria of OKRs


Global Product Owner: HSBC Connections HUB:

  • Product owner for a highly strategic platform that was deployed with direct endorsement from the UK government as part of the vision to drive UK international trade post Brexit
  • Managed the vendor relationship, procurement and development of the platform
  • Defined and implemented a global mass commercialisation strategy with in country and regional teams, including leading customer conferences, seminars and securing adoption
HSBC
4 years 8 months
2013-01 - 2017-08

Global Supply Management

Senior Digital Offering Manager
Senior Digital Offering Manager
Accountable for the delivery of new strategic digital products to data supplier clients in 30+ markets, managing 3 delivery teams in separate global locations.
  • Defined MVP solutions and iterated products, their UX and CX with face-to-face research to continue to evolve the platforms with Agile methodology
  • Created marketing, pricing, branding and go to market plans for business-to-business digital products and solutions
  • Managed the development of 4 key proposition lines, with over 200+ key data suppliers globally
IQVIA (QuintilesIMS)
1 year 5 months
2011-09 - 2013-01

Consulting across multiple sectors

Business intelligence Consultant
Business intelligence Consultant
  • Consulting across multiple sectors including Banking, Insurance, Local Government, pharmaceutical information as a Microsoft Dynamics and SAP Business intelligence consultant
  • Leading project scrums with agile delivery methodology to help deliver fast, tangible client solutions and steering clients on technology choices for their organisation

NTT Data Business Solutions Ltd. (itelligence)

Aus- und Weiterbildung

Aus- und Weiterbildung

2011:

University of Leeds

Climate System Science

MSc (Merit)


2010:

University of Leeds

Hons Geography

BSc (2:1)

Kompetenzen

Kompetenzen

Top-Skills

Program management Transformation product owner

Produkte / Standards / Erfahrungen / Methoden

Profile:
  • Delivery and customer focused senior product manager with repeated success in executing global digital strategic initiatives, with over 12 years of experience
  • Pragmatic and approachable leader with direct experience of running multiple programs, working directly with executives and wider stakeholders within a matrix organisation
  • Highly capable and versed in taking new concepts and ideas through the complete lifecycle from inception to delivery in a fast and focused manner
  • Deep experience in driving outcomes in Agile, Waterfall and Hybrid methodologies

Einsatzorte

Einsatzorte

Schweiz
möglich

Projekte

Projekte

6 years 10 months
2017-09 - now

Various projects

Senior Digital Product Manager
Senior Digital Product Manager
Program Manager: Silicon Valley Bank Migration (digital channels):
  • Successful migration of Silicon Valley Bank UK customers to HSBC digital channels from external bank systems within 100 days
  • Lead a team of product owners, business analysts and IT teams
  • Rapidly delivered the definition of the technical target state of the core banking system in collaboration with IT
  • Successful transfer of the full set of customer data constructs of their internet banking profiles, products and access, resulting frictionless migration and customer commercialisation
  • Successfully defined and implemented the customer support target operating model, to integrate the new teams into the bank for migration and ?run the bank? continued support
  • Accountable for the control of all risks and dependencies for digital banking channels with the wider the program as part of the balance transfer of funds into HSBC, leveraging Clarity software


Global Digital Delivery Lead: Global Wallet (new innovative international Fx payments & receivables product solution):

  • Accountable digital lead of Global Wallet, from inception to successful deployment into multiple digital channels and global markets, delivering a new revenue stream for the bank
  • Created tangible and measurable objectives and key results for the product roadmap with clear customer and business outcomes
  • Managed the digital business and IT budget over the development lifecycle, and solely accountable for senior management reporting and governance
  • Direct people manager for a team of product owners & BAs to define business requirements, deploying clear ways of working with IT counterparts and deploying Jira & Confluence within the program
  • Rapidly achieved global customer UX research to define a best in class, intuitive experience that worked within broader digital internet banking platform, to offer a holistic customer proposition
  • Took the lead in delivering the business opportunity to converge IT infrastructure to reduce scaling costs across digital channels

Global Digital Delivery Lead: Internet Banking (global business banking customer experience):
  • Defined the vision and led global stakeholder engagement for the digital internet banking platform, to simplify and tailor it to small business banking customers across HSBC global markets
  • Accountable for the IT & business delivery of the solution, including global customer research to refine a unified and consistent UX
  • Reduced customer servicing overheads, increased customer satisfaction & NPS scores and increased direct cross product selling opportunities within the channel


PMO Lead: inception & delivery of the strategic global business banking digital transformation program for the Global Head of Wholesale Digital:

  • Created the detailed business cases & executive briefings for the board
  • Responsible for the collation of the strategy plan across senior stakeholders from IT and local businesses across all key deployment markets
  • Supported the COO in defining the target operating model for the program workstreams, governance & success criteria of OKRs


Global Product Owner: HSBC Connections HUB:

  • Product owner for a highly strategic platform that was deployed with direct endorsement from the UK government as part of the vision to drive UK international trade post Brexit
  • Managed the vendor relationship, procurement and development of the platform
  • Defined and implemented a global mass commercialisation strategy with in country and regional teams, including leading customer conferences, seminars and securing adoption
HSBC
4 years 8 months
2013-01 - 2017-08

Global Supply Management

Senior Digital Offering Manager
Senior Digital Offering Manager
Accountable for the delivery of new strategic digital products to data supplier clients in 30+ markets, managing 3 delivery teams in separate global locations.
  • Defined MVP solutions and iterated products, their UX and CX with face-to-face research to continue to evolve the platforms with Agile methodology
  • Created marketing, pricing, branding and go to market plans for business-to-business digital products and solutions
  • Managed the development of 4 key proposition lines, with over 200+ key data suppliers globally
IQVIA (QuintilesIMS)
1 year 5 months
2011-09 - 2013-01

Consulting across multiple sectors

Business intelligence Consultant
Business intelligence Consultant
  • Consulting across multiple sectors including Banking, Insurance, Local Government, pharmaceutical information as a Microsoft Dynamics and SAP Business intelligence consultant
  • Leading project scrums with agile delivery methodology to help deliver fast, tangible client solutions and steering clients on technology choices for their organisation

NTT Data Business Solutions Ltd. (itelligence)

Aus- und Weiterbildung

Aus- und Weiterbildung

2011:

University of Leeds

Climate System Science

MSc (Merit)


2010:

University of Leeds

Hons Geography

BSc (2:1)

Kompetenzen

Kompetenzen

Top-Skills

Program management Transformation product owner

Produkte / Standards / Erfahrungen / Methoden

Profile:
  • Delivery and customer focused senior product manager with repeated success in executing global digital strategic initiatives, with over 12 years of experience
  • Pragmatic and approachable leader with direct experience of running multiple programs, working directly with executives and wider stakeholders within a matrix organisation
  • Highly capable and versed in taking new concepts and ideas through the complete lifecycle from inception to delivery in a fast and focused manner
  • Deep experience in driving outcomes in Agile, Waterfall and Hybrid methodologies

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