• Successful migration of Silicon Valley Bank UK customers to HSBC digital channels from external bank systems within 100 days
• Lead a team of product owners, business analysts and IT teams
• Rapidly delivered the definition of the technical target state of the core banking system in collaboration with IT
• Successful transfer of the full set of customer data constructs of their internet banking profiles, products and access, resulting frictionless migration and customer commercialisation
• Successfully defined and implemented the customer support target operating model, to integrate the new teams into the bank for migration and ?run the bank? continued support
• Accountable for the control of all risks and dependencies for digital banking channels with the wider the program as part of the balance transfer of funds into HSBC, leveraging Clarity software

Global Digital Delivery Lead: Global Wallet (new innovative international Fx payments & receivables product solution):

• Accountable digital lead of Global Wallet, from inception to successful deployment into multiple digital channels and global markets, delivering a new revenue stream for the bank
• Created tangible and measurable objectives and key results for the product roadmap with clear customer and business outcomes
• Managed the digital business and IT budget over the development lifecycle, and solely accountable for senior management reporting and governance
• Direct people manager for a team of product owners & BAs to define business requirements, deploying clear ways of working with IT counterparts and deploying Jira & Confluence within the program
• Rapidly achieved global customer UX research to define a best in class, intuitive experience that worked within broader digital internet banking platform, to offer a holistic customer proposition
• Took the lead in delivering the business opportunity to converge IT infrastructure to reduce scaling costs across digital channels

• Defined the vision and led global stakeholder engagement for the digital internet banking platform, to simplify and tailor it to small business banking customers across HSBC global markets
• Accountable for the IT & business delivery of the solution, including global customer research to refine a unified and consistent UX
• Reduced customer servicing overheads, increased customer satisfaction & NPS scores and increased direct cross product selling opportunities within the channel

PMO Lead: inception & delivery of the strategic global business banking digital transformation program for the Global Head of Wholesale Digital:

• Created the detailed business cases & executive briefings for the board
• Responsible for the collation of the strategy plan across senior stakeholders from IT and local businesses across all key deployment markets
• Supported the COO in defining the target operating model for the program workstreams, governance & success criteria of OKRs

Global Product Owner: HSBC Connections HUB:

• Product owner for a highly strategic platform that was deployed with direct endorsement from the UK government as part of the vision to drive UK international trade post Brexit
• Managed the vendor relationship, procurement and development of the platform
• Defined and implemented a global mass commercialisation strategy with in country and regional teams, including leading customer conferences, seminars and securing adoption

• Defined MVP solutions and iterated products, their UX and CX with face-to-face research to continue to evolve the platforms with Agile methodology
• Created marketing, pricing, branding and go to market plans for business-to-business digital products and solutions
• Managed the development of 4 key proposition lines, with over 200+ key data suppliers globally

• Consulting across multiple sectors including Banking, Insurance, Local Government, pharmaceutical information as a Microsoft Dynamics and SAP Business intelligence consultant
• Leading project scrums with agile delivery methodology to help deliver fast, tangible client solutions and steering clients on technology choices for their organisation