Technical Product Owner, Deutsche Glasfaser (Germany): led technical implementation of SPM and FSM to support fibre network rollout across the telecom sector.
Senior Business Process Consultant, Confidential (Public Sector): implemented FSM and Event Management to support prisoner rehabilitation programmes.
Senior Business Process Consultant, Confidential (UK): Workstream Lead responsible for facilitating workshops and developing the initial solution design for the implementation of CSM/FSO to control insurance claims, as part of one of the largest projects of its kind.
Solution Architect, National Highways (UK): designed the target-state SPM architecture segregating processes across business units for this road infrastructure agency, covering ideation, demand, and project management; established the Strategic Planning Workspace for goal tracking, resource management, and performance monitoring.
Senior Business Process Consultant, National Highways (UK): implemented ITOM Service Mapping, Discovery, and Event Management to track availability of roadside devices across England; delivered multiple enhancements across CSM, HRSD, SecOps, ITSM, ITOM, and custom applications under the Managed Development Service.
Senior Business Process Consultant, Amadeus (Spain/France): led replacement of Jira with ServiceNow as the core development platform for hospitality and airline systems.
London (UK)
1 year 2 months
2025-06 - 2026-07
Implementation of ServiceNow SPM & FSM to support fibre rollout
Led technical implementation of SPM and FSM to support fibre network rollout across the telecom sector.
ServiceNowServiceNow FSMServiceNow SPM
Scrum Product OwnerSAFeAtlassian JIRA
Deutsche Glasfaser
Remote
1 year 8 months
2022-11 - 2024-06
Implementation of ServiceNow SPM and the "Idea-to-Value" model
ServiceNow Project Manager
ServiceNow Project Manager
Led implementation of ServiceNow SPM and the Idea-to-Value model as part of one of Europe's largest transformation programmes, spanning Idea Management, Demand Management, Agile Development, QA, Business UAT, and Release Management - playing a key role in separating ASDA's ServiceNow instance from Walmart's.
Oversaw deployment of ITSM, CSM, Vendor Portal, HRSD, and Employee Center Pro, ensuring seamless integration and operational efficiency.
Managed demand and project delivery across all phases using Agile methodologies to maximize business value and end-user experience.
Proactively identified and mitigated project risks, keeping delivery aligned with strategic roadmaps and financial targets.
Combined IT business process consulting, team coaching, client relationship management, and executive-level escalation handling to drive stakeholder satisfaction.
ASDA
London (UK)
1 year 5 months
2021-07 - 2022-11
Contract negotiations with logistics service providers (3PL) and suppliers
Delivery Manager (Logistics & Waste)
Delivery Manager (Logistics & Waste)
Oversaw delivery operations for the company's second-largest market, managing service suppliers, implementation partners, and a £54M annual budget.
Negotiated contracts with third-party logistics (3PL) providers and vendors to improve cost-efficiency and expand service coverage.
Applied advanced data analysis to improve logistics processes and delivery performance.
Led an onshore/offshore team of 12, including two direct reports, across a diverse, distributed operation.
Managed the operational waste business function as part of the Special Ops team, partnering with local and global stakeholders.
Drove cross-departmental continuous improvement initiatives across the supply chain, achieving combined annual savings of over £8M.
Facilitated C-level COGS and Waste steering committee meetings, providing data analysis to support executive decision-making.
HelloFresh
London (UK)
3 years 5 months
2018-03 - 2021-07
OpSec Security/ Clarivate Analytics/ MarkMonitor
Business Analyst/ Project Manager (Online Anti-Piracy)
Business Analyst/ Project Manager (Online Anti-Piracy)
Facilitated workshops with cross-functional teams to gather requirements, write user stories and develop anti-piracy systems to monitor IP violations and remove unauthorized content.
Analyzed data to identify patterns and trends in intellectual property theft.
Designed and delivered end-user training on anti-piracy systems and tools.
Managed multiple concurrent projects, consistently delivering on time and within budget.
Led the anti-piracy coverage team across the UK, US, Lithuania and China.
London (UK)
1 year 11 months
2016-04 - 2018-02
Project management
ServiceNow Project Manager
ServiceNow Project Manager
Provided project management consultancy to multiple clients across the transport, supply chain, and IT sectors.
3 years 7 months
2012-10 - 2016-04
Implementation of Transport Management Systems (TMS)
Regional Operations Manager
Regional Operations Manager
Oversaw a multi-site, high-volume e-commerce logistics operation for Latin America's leading e-commerce group, managing a team of 120+ with 6 direct reports.
Partnered with Delivery Service Providers to implement Transport Management Systems (TMS) for last-mile operations and Electronic Data Interchange (EDI).
B2W Digital/ Americanas S.A/ DirectLog
Porto Alegre (Brazil)
1 year 1 month
2011-10 - 2012-10
Development and implementation of two projects
Agile Delivery Manager
Agile Delivery Manager
Led development and deployment of two of the company's most significant projects: an integrated order-tracking system and a logistics cost reconciliation system.
Suite Certifications (17x): CSM/ITSM/HR Pro Plus, Now Assist, Telecom TMSM/TSSM, WDF, S2P SPO/APO/SLO/FCM
Platform: Certified Application Developer (CAD); Certified System Administrator (CSA)
Delivery & Process: ITIL 4 Foundation (Axelos); SAFe 6 Product Owner/Product Manager (Scaled Agile); PSPO I & PSM I (Scrum.org); Foundation Certificate in Business Analysis (BCS); Certified Lean Six Sigma Black Belt
Position
Position
ServiceNow AI Transformation Consultant | Solutions Architect (CTA)
Kompetenzen
Kompetenzen
Top-Skills
ServiceNowSolution ArchitectScrum Product Owner
Schwerpunkte
Technical & Solutions Architecture:
Designing scalable, secure ServiceNow architectures aligned to business requirements and CSDM best practice
Data analytics, root cause analysis, and action-planning to resolve complex issues
Budget Management:
?Owning multi-million-pound budgets with a focus on cost-effectiveness and ROI
Produkte / Standards / Erfahrungen / Methoden
Profile ServiceNow Solutions Architect and Transformation Consultant with 14+ years' experience in digital transformation, operational excellence, and programme delivery ? including 10+ years specializing in ServiceNow, spanning SPM, FSM, CSM, ITSM, ITOM, ITAM, SecOps, and HR. Track record of translating business requirements into scalable technical architectures, leading cross-functional and international teams, and delivering complex, multi-million-pound programmes on time and within budget. Strong stakeholder engagement skills across public, telecom, retail, legal, insurance, transport and logistics sectors.
Einsatzorte
Einsatzorte
Deutschland, Schweiz, Österreich
möglich
Projekte
Projekte
2 years 4 months
2024-06 - now
Multiple contracts
Senior ServiceNow Implementation Consultant
Senior ServiceNow Implementation Consultant
Technical Product Owner, Deutsche Glasfaser (Germany): led technical implementation of SPM and FSM to support fibre network rollout across the telecom sector.
Senior Business Process Consultant, Confidential (Public Sector): implemented FSM and Event Management to support prisoner rehabilitation programmes.
Senior Business Process Consultant, Confidential (UK): Workstream Lead responsible for facilitating workshops and developing the initial solution design for the implementation of CSM/FSO to control insurance claims, as part of one of the largest projects of its kind.
Solution Architect, National Highways (UK): designed the target-state SPM architecture segregating processes across business units for this road infrastructure agency, covering ideation, demand, and project management; established the Strategic Planning Workspace for goal tracking, resource management, and performance monitoring.
Senior Business Process Consultant, National Highways (UK): implemented ITOM Service Mapping, Discovery, and Event Management to track availability of roadside devices across England; delivered multiple enhancements across CSM, HRSD, SecOps, ITSM, ITOM, and custom applications under the Managed Development Service.
Senior Business Process Consultant, Amadeus (Spain/France): led replacement of Jira with ServiceNow as the core development platform for hospitality and airline systems.
London (UK)
1 year 2 months
2025-06 - 2026-07
Implementation of ServiceNow SPM & FSM to support fibre rollout
Led technical implementation of SPM and FSM to support fibre network rollout across the telecom sector.
ServiceNowServiceNow FSMServiceNow SPM
Scrum Product OwnerSAFeAtlassian JIRA
Deutsche Glasfaser
Remote
1 year 8 months
2022-11 - 2024-06
Implementation of ServiceNow SPM and the "Idea-to-Value" model
ServiceNow Project Manager
ServiceNow Project Manager
Led implementation of ServiceNow SPM and the Idea-to-Value model as part of one of Europe's largest transformation programmes, spanning Idea Management, Demand Management, Agile Development, QA, Business UAT, and Release Management - playing a key role in separating ASDA's ServiceNow instance from Walmart's.
Oversaw deployment of ITSM, CSM, Vendor Portal, HRSD, and Employee Center Pro, ensuring seamless integration and operational efficiency.
Managed demand and project delivery across all phases using Agile methodologies to maximize business value and end-user experience.
Proactively identified and mitigated project risks, keeping delivery aligned with strategic roadmaps and financial targets.
Combined IT business process consulting, team coaching, client relationship management, and executive-level escalation handling to drive stakeholder satisfaction.
ASDA
London (UK)
1 year 5 months
2021-07 - 2022-11
Contract negotiations with logistics service providers (3PL) and suppliers
Delivery Manager (Logistics & Waste)
Delivery Manager (Logistics & Waste)
Oversaw delivery operations for the company's second-largest market, managing service suppliers, implementation partners, and a £54M annual budget.
Negotiated contracts with third-party logistics (3PL) providers and vendors to improve cost-efficiency and expand service coverage.
Applied advanced data analysis to improve logistics processes and delivery performance.
Led an onshore/offshore team of 12, including two direct reports, across a diverse, distributed operation.
Managed the operational waste business function as part of the Special Ops team, partnering with local and global stakeholders.
Drove cross-departmental continuous improvement initiatives across the supply chain, achieving combined annual savings of over £8M.
Facilitated C-level COGS and Waste steering committee meetings, providing data analysis to support executive decision-making.
HelloFresh
London (UK)
3 years 5 months
2018-03 - 2021-07
OpSec Security/ Clarivate Analytics/ MarkMonitor
Business Analyst/ Project Manager (Online Anti-Piracy)
Business Analyst/ Project Manager (Online Anti-Piracy)
Facilitated workshops with cross-functional teams to gather requirements, write user stories and develop anti-piracy systems to monitor IP violations and remove unauthorized content.
Analyzed data to identify patterns and trends in intellectual property theft.
Designed and delivered end-user training on anti-piracy systems and tools.
Managed multiple concurrent projects, consistently delivering on time and within budget.
Led the anti-piracy coverage team across the UK, US, Lithuania and China.
London (UK)
1 year 11 months
2016-04 - 2018-02
Project management
ServiceNow Project Manager
ServiceNow Project Manager
Provided project management consultancy to multiple clients across the transport, supply chain, and IT sectors.
3 years 7 months
2012-10 - 2016-04
Implementation of Transport Management Systems (TMS)
Regional Operations Manager
Regional Operations Manager
Oversaw a multi-site, high-volume e-commerce logistics operation for Latin America's leading e-commerce group, managing a team of 120+ with 6 direct reports.
Partnered with Delivery Service Providers to implement Transport Management Systems (TMS) for last-mile operations and Electronic Data Interchange (EDI).
B2W Digital/ Americanas S.A/ DirectLog
Porto Alegre (Brazil)
1 year 1 month
2011-10 - 2012-10
Development and implementation of two projects
Agile Delivery Manager
Agile Delivery Manager
Led development and deployment of two of the company's most significant projects: an integrated order-tracking system and a logistics cost reconciliation system.
Suite Certifications (17x): CSM/ITSM/HR Pro Plus, Now Assist, Telecom TMSM/TSSM, WDF, S2P SPO/APO/SLO/FCM
Platform: Certified Application Developer (CAD); Certified System Administrator (CSA)
Delivery & Process: ITIL 4 Foundation (Axelos); SAFe 6 Product Owner/Product Manager (Scaled Agile); PSPO I & PSM I (Scrum.org); Foundation Certificate in Business Analysis (BCS); Certified Lean Six Sigma Black Belt
Position
Position
ServiceNow AI Transformation Consultant | Solutions Architect (CTA)
Kompetenzen
Kompetenzen
Top-Skills
ServiceNowSolution ArchitectScrum Product Owner
Schwerpunkte
Technical & Solutions Architecture:
Designing scalable, secure ServiceNow architectures aligned to business requirements and CSDM best practice
Data analytics, root cause analysis, and action-planning to resolve complex issues
Budget Management:
?Owning multi-million-pound budgets with a focus on cost-effectiveness and ROI
Produkte / Standards / Erfahrungen / Methoden
Profile ServiceNow Solutions Architect and Transformation Consultant with 14+ years' experience in digital transformation, operational excellence, and programme delivery ? including 10+ years specializing in ServiceNow, spanning SPM, FSM, CSM, ITSM, ITOM, ITAM, SecOps, and HR. Track record of translating business requirements into scalable technical architectures, leading cross-functional and international teams, and delivering complex, multi-million-pound programmes on time and within budget. Strong stakeholder engagement skills across public, telecom, retail, legal, insurance, transport and logistics sectors.
Vertrauen Sie auf Randstad
Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung