Expertise in Digital Transformation, Innovation, and Product Development Profit-driven, Strategic Leader who has improved the
Aktualisiert am 16.10.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 16.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
agiles Projektmanagement
Stakeholdermanagement
Kommunikationsstärke
English
Muttersprache
ESP
C1
German
B1

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

3 years 10 months
2021-01 - now

Leadership team member for a 14-week core accelerator program

Director
Director

(on request) alumni have raised over ?1.5B in funding post-accelerator program.

  • Leadership team member for a 14-week core accelerator program for 30+ entrepreneurs per cohort, twice a year, delivering core programs on essential startup topics, including Vision & Mission, Customer Development, and Revenue models.
  • Received rating of 95% from entrepreneurs for coaching on pitch and storytelling mastery for investment presentations.
  • Increased customer retention by 10% and expanded partnership opportunities worth ?50K by cultivating key venue partners.

on request
Munich
3 years 2 months
2021-05 - 2024-06

Managed a portfolio of five blended Prince 2 and Agile product teams

Program Director | Office of the CIO
Program Director | Office of the CIO

Barclays Germany is a global bank with an annual revenue of ?21B. Reported to the CIO with 15 direct reports consisting of project managers.

  • Managed a portfolio of five blended Prince 2 and Agile product teams, delivering projects 23% faster and under budget, saving ?3M annually.
  • Transitioned the customer App team to agile methodologies, reducing time-to-market for new UI and UX changes to the app by 34% and increasing team productivity by 47%.
  • Led a team of 15 Change Management professionals, achieving a 95% employee satisfaction rate.
  • Consolidated IT systems in a 5-year plan, achieving an 18% annual cost reduction without sacrificing performance.

Barclays Germany
Hamburg
9 months
2020-09 - 2021-05

Cultivated relationships with five key clients

Head of Client Relations
Head of Client Relations

Finleap Forward is a financial technology company specializing in digital solutions, with an annual revenue of ?10M. Reported to the Managing Director with one direct report in client relations and product development.

  • Cultivated relationships with five key clients, increasing customer retention by 27% and expanding partnership opportunities worth ?1M.

Finleap Forward
Berlin
1 year 9 months
2019-01 - 2020-09

Innovation Initiatives

Head of Innovation Initiatives
Head of Innovation Initiatives
Wirecard was a global digital payment solutions provider with an annual revenue of ?2B. Reported to the EVP of Wirecard Innovation Labs with four direct reports in innovation and digital payment prototypes.
  • Spearheaded the development of nine new product prototypes, resulting in a 31% increase in customer engagement and a 24% boost in market share.
  • Generated ?2M in new revenue within the first year; led a cross-functional team to launch new payment solution (WeChat),
  • Directed 37 design sprints and ideation sessions, generating 50+ actionable ideas and ?5M in potential revenue streams.
  • Established a rapid prototyping lab, decreasing prototype development time by 53% and cutting costs by 41%.
  • Engineered and executed a five-year innovation strategy, resulting in a 36% revenue increase and a 54% expansion of the product portfolio.
  • Achieved a 42% ROI; crafted strategic plans for innovation projects, aligning with corporate objectives.
Wirecard
Munich
3 years
2017-01 - 2019-12

Innovation and Digital Payments

Senior Manager Innovation and Digital Payments
Senior Manager Innovation and Digital Payments

Wirecard was a global digital payment solutions provider with an annual revenue of ?2B. Reported to the EVP of Wirecard Innovation Labs with four direct reports in innovation and digital payment prototypes.

  • Spearheaded the development of nine new product prototypes, resulting in a 31% increase in customer engagement and a 24% boost in market share.
  • Generated ?2M in new revenue within the first year; led a cross-functional team to launch new payment solution (WeChat),
  • Directed 37 design sprints and ideation sessions, generating 50+ actionable ideas and ?5M in potential revenue streams.
  • Established a rapid prototyping lab, decreasing prototype development time by 53% and cutting costs by 41%.
  • Engineered and executed a five-year innovation strategy, resulting in a 36% revenue increase and a 54% expansion of the product portfolio.
  • Achieved a 42% ROI; crafted strategic plans for innovation projects, aligning with corporate objectives.
Wirecard
Munich
2 years 3 months
2014-07 - 2016-09

Secured buy-in from 15 senior leaders to launch Premium Banking

Senior Manager | Customer Experience
Senior Manager | Customer Experience

Scotiabank is a multinational bank with an annual revenue of CAD 31B. Reported to the VP of Customer Experience.

  • Secured buy-in from 15 senior leaders to launch Premium Banking mid-year, increasing product wallet share per customer by 123% (1.3 to 2.9 products), assetssavings by 5%, and increased liabilities by 8% in the English Caribbean.
  • Analyzed the Banking Branch process and overall health in Puerto Rico, reducing operating costs by 14% and customer wait times by 23%.
  • Led the creation, strategic execution, and management of the self-service platform reducing call center volume by 20% and improving NPS score by 2 points.
Scotiabank
Toronto
2 years 5 months
2012-02 - 2014-06

Analyzed the Banking Branch process and overall health

International Associate
International Associate

Scotiabank is a multinational bank with an annual revenue of CAD 31B. Reported to the VP of Customer Experience.

  • Secured buy-in from 15 senior leaders to launch Premium Banking mid-year, increasing product wallet share per customer by 123% (1.3 to 2.9 products), assetssavings by 5%, and increased liabilities by 8% in the English Caribbean.
  • Analyzed the Banking Branch process and overall health in Puerto Rico, reducing operating costs by 14% and customer wait times by 23%.
  • Led the creation, strategic execution, and management of the self-service platform reducing call center volume by 20% and improving NPS score by 2 points.
Scotiabank
Toronto

Aus- und Weiterbildung

Aus- und Weiterbildung

1 month
2024-10 - 2024-10

Designing and Building AI Products and Services

MIT xPRO
MIT xPRO

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement Stakeholdermanagement Kommunikationsstärke

Produkte / Standards / Erfahrungen / Methoden

PROFILE: TRANSFORMATION

  • Expertise in Digital Transformation, Innovation, and Product Development
  • Profit-driven, Strategic Leader who has improved the financial and operational performance of Fortune 500 companies, high-growth startups, and non-profits. Career advancement in a series of increasingly accountable leadership roles including Senior Manager, Head of Innovation, Head of Client Relations, and Program Director. Customer-obssessed.


KEY HIGHLIGHTS:

  • Oversaw the planning and execution of a ?25M technology delivery portfolio, with five-year revenue returns of ?100M+. Barclays
  • Drove ?1M+ in annual cost savings, spearheaded the integration of customer experience innovations, including digital chat and in-app call functionality, reducing call volume, cutting call times by 30 seconds per interaction, and enabling agents to manage four simultaneous chats. Barclays
  • Championed the Wirecard Global Innovation Challenge, engaging 1,350+ participants from 68 countries, driving 61 innovative submissions, and ensuring seamless stakeholder collaboration. Wirecard
  • Pioneered Scotiabank's digital credit card pilot in Mexico, implementing agile methods to launch in half the time, reducing call center volume by 21%, driving significant revenue growth, and earning ?on request? in 2016. Scotiabank


Demonstrated core competencies, broad-based strengths, and accomplishments in:

  • Product Innovation
  • Design Thinking
  • Agile Product Management
  • Facilitation
  • Rapid Prototyping
  • Leadership
  • Cross-functional Team Management
  • Customer Engagement
  • Strategic Planning
  • Project & Program Management
  • Stakeholder Management
  • Executive Presentation
  • Communication
  • Problem Solving
  • Customer Experience
  • Risk Management
  • Regulatory Compliance
  • Technology Evolution

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

3 years 10 months
2021-01 - now

Leadership team member for a 14-week core accelerator program

Director
Director

(on request) alumni have raised over ?1.5B in funding post-accelerator program.

  • Leadership team member for a 14-week core accelerator program for 30+ entrepreneurs per cohort, twice a year, delivering core programs on essential startup topics, including Vision & Mission, Customer Development, and Revenue models.
  • Received rating of 95% from entrepreneurs for coaching on pitch and storytelling mastery for investment presentations.
  • Increased customer retention by 10% and expanded partnership opportunities worth ?50K by cultivating key venue partners.

on request
Munich
3 years 2 months
2021-05 - 2024-06

Managed a portfolio of five blended Prince 2 and Agile product teams

Program Director | Office of the CIO
Program Director | Office of the CIO

Barclays Germany is a global bank with an annual revenue of ?21B. Reported to the CIO with 15 direct reports consisting of project managers.

  • Managed a portfolio of five blended Prince 2 and Agile product teams, delivering projects 23% faster and under budget, saving ?3M annually.
  • Transitioned the customer App team to agile methodologies, reducing time-to-market for new UI and UX changes to the app by 34% and increasing team productivity by 47%.
  • Led a team of 15 Change Management professionals, achieving a 95% employee satisfaction rate.
  • Consolidated IT systems in a 5-year plan, achieving an 18% annual cost reduction without sacrificing performance.

Barclays Germany
Hamburg
9 months
2020-09 - 2021-05

Cultivated relationships with five key clients

Head of Client Relations
Head of Client Relations

Finleap Forward is a financial technology company specializing in digital solutions, with an annual revenue of ?10M. Reported to the Managing Director with one direct report in client relations and product development.

  • Cultivated relationships with five key clients, increasing customer retention by 27% and expanding partnership opportunities worth ?1M.

Finleap Forward
Berlin
1 year 9 months
2019-01 - 2020-09

Innovation Initiatives

Head of Innovation Initiatives
Head of Innovation Initiatives
Wirecard was a global digital payment solutions provider with an annual revenue of ?2B. Reported to the EVP of Wirecard Innovation Labs with four direct reports in innovation and digital payment prototypes.
  • Spearheaded the development of nine new product prototypes, resulting in a 31% increase in customer engagement and a 24% boost in market share.
  • Generated ?2M in new revenue within the first year; led a cross-functional team to launch new payment solution (WeChat),
  • Directed 37 design sprints and ideation sessions, generating 50+ actionable ideas and ?5M in potential revenue streams.
  • Established a rapid prototyping lab, decreasing prototype development time by 53% and cutting costs by 41%.
  • Engineered and executed a five-year innovation strategy, resulting in a 36% revenue increase and a 54% expansion of the product portfolio.
  • Achieved a 42% ROI; crafted strategic plans for innovation projects, aligning with corporate objectives.
Wirecard
Munich
3 years
2017-01 - 2019-12

Innovation and Digital Payments

Senior Manager Innovation and Digital Payments
Senior Manager Innovation and Digital Payments

Wirecard was a global digital payment solutions provider with an annual revenue of ?2B. Reported to the EVP of Wirecard Innovation Labs with four direct reports in innovation and digital payment prototypes.

  • Spearheaded the development of nine new product prototypes, resulting in a 31% increase in customer engagement and a 24% boost in market share.
  • Generated ?2M in new revenue within the first year; led a cross-functional team to launch new payment solution (WeChat),
  • Directed 37 design sprints and ideation sessions, generating 50+ actionable ideas and ?5M in potential revenue streams.
  • Established a rapid prototyping lab, decreasing prototype development time by 53% and cutting costs by 41%.
  • Engineered and executed a five-year innovation strategy, resulting in a 36% revenue increase and a 54% expansion of the product portfolio.
  • Achieved a 42% ROI; crafted strategic plans for innovation projects, aligning with corporate objectives.
Wirecard
Munich
2 years 3 months
2014-07 - 2016-09

Secured buy-in from 15 senior leaders to launch Premium Banking

Senior Manager | Customer Experience
Senior Manager | Customer Experience

Scotiabank is a multinational bank with an annual revenue of CAD 31B. Reported to the VP of Customer Experience.

  • Secured buy-in from 15 senior leaders to launch Premium Banking mid-year, increasing product wallet share per customer by 123% (1.3 to 2.9 products), assetssavings by 5%, and increased liabilities by 8% in the English Caribbean.
  • Analyzed the Banking Branch process and overall health in Puerto Rico, reducing operating costs by 14% and customer wait times by 23%.
  • Led the creation, strategic execution, and management of the self-service platform reducing call center volume by 20% and improving NPS score by 2 points.
Scotiabank
Toronto
2 years 5 months
2012-02 - 2014-06

Analyzed the Banking Branch process and overall health

International Associate
International Associate

Scotiabank is a multinational bank with an annual revenue of CAD 31B. Reported to the VP of Customer Experience.

  • Secured buy-in from 15 senior leaders to launch Premium Banking mid-year, increasing product wallet share per customer by 123% (1.3 to 2.9 products), assetssavings by 5%, and increased liabilities by 8% in the English Caribbean.
  • Analyzed the Banking Branch process and overall health in Puerto Rico, reducing operating costs by 14% and customer wait times by 23%.
  • Led the creation, strategic execution, and management of the self-service platform reducing call center volume by 20% and improving NPS score by 2 points.
Scotiabank
Toronto

Aus- und Weiterbildung

Aus- und Weiterbildung

1 month
2024-10 - 2024-10

Designing and Building AI Products and Services

MIT xPRO
MIT xPRO

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement Stakeholdermanagement Kommunikationsstärke

Produkte / Standards / Erfahrungen / Methoden

PROFILE: TRANSFORMATION

  • Expertise in Digital Transformation, Innovation, and Product Development
  • Profit-driven, Strategic Leader who has improved the financial and operational performance of Fortune 500 companies, high-growth startups, and non-profits. Career advancement in a series of increasingly accountable leadership roles including Senior Manager, Head of Innovation, Head of Client Relations, and Program Director. Customer-obssessed.


KEY HIGHLIGHTS:

  • Oversaw the planning and execution of a ?25M technology delivery portfolio, with five-year revenue returns of ?100M+. Barclays
  • Drove ?1M+ in annual cost savings, spearheaded the integration of customer experience innovations, including digital chat and in-app call functionality, reducing call volume, cutting call times by 30 seconds per interaction, and enabling agents to manage four simultaneous chats. Barclays
  • Championed the Wirecard Global Innovation Challenge, engaging 1,350+ participants from 68 countries, driving 61 innovative submissions, and ensuring seamless stakeholder collaboration. Wirecard
  • Pioneered Scotiabank's digital credit card pilot in Mexico, implementing agile methods to launch in half the time, reducing call center volume by 21%, driving significant revenue growth, and earning ?on request? in 2016. Scotiabank


Demonstrated core competencies, broad-based strengths, and accomplishments in:

  • Product Innovation
  • Design Thinking
  • Agile Product Management
  • Facilitation
  • Rapid Prototyping
  • Leadership
  • Cross-functional Team Management
  • Customer Engagement
  • Strategic Planning
  • Project & Program Management
  • Stakeholder Management
  • Executive Presentation
  • Communication
  • Problem Solving
  • Customer Experience
  • Risk Management
  • Regulatory Compliance
  • Technology Evolution

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