2023 - 2025: Development-Focused Sabbatical

11/2017 - 07/2022: Drove global logistics client relationships
Place of Work: Berlin, Germany
Role: Global Operations Manager, Industrial Market
Customer: DB Schenker Global Head Quarter

Tasks:

Drove global logistics client relationships worth ?140M annually, with key responsibilities such as:

• Ensured a harmonized global service level by managing rate cards, SLAs, operational escalations, and coordinating effective problem resolution across regions
• Led customer reporting processes, including shipment, volume, financial, and ad hoc reporting
• Drove customer IT integration initiatives by defining requirements, coordinating with internal IT teams, and launching and monitoring customer-specific system projects
• Co-led regular business reviews with global clients, providing performance insights and driving continuous improvement with cross-functional product teams
• Managed and developed a distributed team of eight resources across EMEA, NAM, and APAC while implementing offshore/nearshore service models, achieving significant cost and resource reductions
• Developed business cases and executed operational realignments, including restructuring the North America setup and reallocating operational demands to reduce corrupted selling time
• Initiated strategic collaboration efforts such as Innovation Workshops, budgeting, transition planning, resource allocation, and location strategy for offshore Quotation-Management

09/2013 - 11/2017: Managed and developed global logistics client relationships generating
Place of Work: Essen, Germany
Role: Global Account Manager
Customer: Electronics Market

Tasks:

Managed and developed global logistics client relationships generating over ?40M annually, with responsibilities including:

• Provided strategic customer consulting, focused on business improvement and satisfaction
• Managed international supply chains with proven leadership across Europe and Asia-Pacific
• Drove success-focused account growth through targeted planning and value-added logistics solutions, including intermodal products
• Delivered strong business and process improvements, shaping efficient workflows and IT projects
• Managed complex contract and tender processes
• Built effective networks and led within matrix organisations, including virtual teams and offshoring environments

09/2012 - 08/2013: Led strategic key account development and operational excellence
Place of Work: Essen, Germany
Role: Regional Key Account Manager EMEA's & Global Operations Manager
Customer: Electronics Market

Tasks:

• Strategically developed and led regional key account across Europe, the Middle East & Africa (EMEA), driving sustainable revenue growth, profitability, and long-term customer partnership
• Held global ownership of operational excellence initiatives, standardized processes, optimized performance and service quality, and ensured consistent supply-chains for a customer worldwide

01/2011 - 09/2012: ensuring efficient execution and high service quality
Place of Work: Asia Pacific Singapore
Role: Regional Operations Manager Asia-Pacific
Customer: DB Schenker

Tasks:

In addition to my below role in Sydney, I assumed responsibility as Regional Operations Manager APAC for a strategic global account

• Oversaw regional operations across APAC, ensuring efficient execution and high service quality
• Drove business and process improvements, engaged key stakeholders, and supported sales and after-sales activities to strengthen long-term customer partnerships

12/2007 - 09/2012: Managed key accounts generating

Place of Work: Sydney, Australia & New Zealand
Role: Major Accounts Manager

Customer: DB Schenker

Tasks:

Managed key accounts generating ?20M in annual revenue

• Continuously reviewed and improved processes and performance for managed accounts, ensuring visibility through clear KPIs and performance measurements
• Identified and generated additional revenue opportunities while increasing account profitability, with P&L responsibility
• Aligned Schenker with customer strategies through active account planning and close collaboration with global Key Account Teams
• Led strategic planning and execution to drive sustainable account growth and long-term partnerships

02/2006 - 11/2007: customer service and day-to-day operations
Place of Work: Sydney, Australia
Role: Key Account's Executive
Customer: McPherson?s Consumer Goods & Steinhoff Furniture Group

Tasks:

Assumed full ownership of customer service and day-to-day operations for a major Australian account with approx. ?10M turnover, working predominantly on-site

• Implemented post-tender business and established the operational infrastructure for Schenker / McPherson?s
• Analyzed stock volumes, transit times, and storage capacity to optimize supply chain performance
• Developed the business plan and managed customer contracts

01/2005 - 01/2006: Corporate Services Management

Place of Work: Sydney, Australia

Tasks:

Completed an international trainee assignment supporting Air & Sea Product Management, Sports Logistics, Key Account / Tender Management and Marketing

• Prepared budgets and trade-lane cost breakdowns to support pricing and profitability decisions
• Negotiated buy rates with carriers and overseas offices and managed capacity to balance demand and supply
• Led workshops on services and online tools, including initiatives for the Melbourne 2006 Commonwealth Games
• Implemented corporate design changes across customer-facing channels to ensure brand consistency
• Managed product and carrier information and developed customerfacing materials on trades and services
• Ensured up-to-date Internet/Intranet content and developed and implemented long-term customer tenders
• Planned and executed marketing campaigns to promote key trades and service offerings

06/2003 - 12/2004: Provided dedicated claims and response services
Place of Work: Berlin, Germany
Role: Logistics Specialist Transport Liabilities & Insurance
Customer: DB Schenker

Tasks:

• Provided dedicated claims and response services, including cargo tracking and analysis via the warehouse management system
• Conducted damage and loss assessments, negotiated claims with insurers, and held carriers or other third parties accountable
• Applied national and international law to develop solutions that reduced or limited the company?s risk exposure