Unified Communication and AI Consultant, Senior Solution Architect for Skype/Teams and AI Solutions/migrations - AI chat and voice bot development
Aktualisiert am 10.06.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 10.06.2024
Verfügbar zu: 100%
davon vor Ort: 10%
Teams Telefonie
Voice und Chat Bot Entwicklung
generative and conversational AI (KI)
Unified Communications
Enterprise Architect
Skype/Teams Migrationen
Solution Design
Microsoft Teams Direct Routing
Call center solutions
Virtual contact center
PBX/Teams Migration
UC Infrastructure Monitoring and management
IT support services
Audio conferencing
Mobile Unified Communications
Enterprise voice solutions
Teams integrated DECT Solutions
Meeting Room Management
Life Cycle Management
Endpoint management
Remote monitoring and management (RMM)
Unified Communications as a Service (UCaaS)
Voice over Wi-Fi (VoWi-Fi)

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

10 Jahre 4 Monate
2014-02 - heute

FS-IT Consulting

Self Employed IT Consultant und CEO of FS-IT Consulting GMBH
Self Employed IT Consultant und CEO of FS-IT Consulting GMBH
6 Jahre 3 Monate
2017-01 - 2023-03

Architectural Design and development of EV migration strategy 300 000+ users

Global Enterprise Voice Architect for Skype for Business and Teams Migration 300 000+ users
Global Enterprise Voice Architect for Skype for Business and Teams Migration 300 000+ users
  • Architectural Design and development of EV migration strategy of existing EV/PBX infrastructure (more than 1200 sites globally)
  • Global Teams EV Network Design and implementation
  • Design/Evaluation of Skype/Teams EV solutions for PBX replacements for the sites
  • Design/preparation of all future EV site transformations to be Teams Migration ready
  • Creation of Site, country and global designs in cooperation with Microsoft and business requirements
  • Evaluation and approval of HLD designs from existing Service providers for site transformation projects
  • Owner of the global Voice Design document and approver of any addition to the design document
  • Process development for new solutions from design to POC, through QA and production
  • Central SIP designs?ISDN consolidations nationally and internationally
  • Skype Least Cost routing designs including Sonus PSX considerations (currently under evaluation)
  • Location based routing designs
  • Single Point of contact for service providers in the EV environment for operational support and technical guidance
  • Process design for SBA upgrades and removal with zero production downtime
  • Approval authority of topology publishes in the Skype for Business production environment
  • Architectural design and creation of Microsoft supported global migration concepts subject to MSFT supportability reviews
  • Incorporation of Skype certified 3rd Party (trusted) Applications (Spectralink) WIFI and DECT
  • Datacenter, HW and Network design for the global migration/ integration
  • Milestone and financial planning/responsibility of the project goals
  • Management and Project reporting
  • Financial reporting
Nestle
1 Jahr
2016-11 - 2017-10

Global migration from Lync 2013 to S4B 120 000 users

Technical Project Manager and Architect for Lync 2013 to S4B Migration 120 000 users
Technical Project Manager and Architect for Lync 2013 to S4B Migration 120 000 users

  • zero downtime migration planning, 100% EV enabled users ? no PBX globally
  • user migration from Lync 2013 to FMO S4B platform (side by side migration)
  • 150 productive SBA upgrades plus 70 stand-by units
  • Several SBS upgrades from Lync 2013 to Skype for Business
  • Location based routing
  • Architectural design of the FMO S4B environment (4 global data centers)
  • Project management of S4B LAB Environment (wipe and rebuild of clean FMO production mirror)
  • Architectural design and creation of Microsoft supported global migration concept subject to MSFT supportability review
  • Migration of 3rd Party Applications Luware, Intercall and Bressner Foncomfort
  • Datacenter, HW and Network design for the global migration
  • Project planning of the entire Migration process utilizing local and remote resources
  • Milestone and financial planning/responsibility of the project goals
  • Management and Project reporting
  • Financial reporting
  • Project staff management and coordination
  • Critsit management for MFST Support Cases

SAP
8 Monate
2016-03 - 2016-10

Project lead Mail Migration from all source systems

Technical Project Manager Mail migration
Technical Project Manager Mail migration
  • Migration of 140 000 Mailboxes from 74 different Mail Systems (Exchange 2003, 2007, 2010, Tobit/David, Notes or Web based mail systems) to a private cloud environment distributed amongst 5 global datacenters. Source systems were members of several hundred mail domains
ThyssenKrupp
8 Monate
2016-02 - 2016-09

Various UC Projects completed between 2014 and September 2016

  • Removal and replacement of existing PBX systems in Europe and APAC Region with Lync Enterprise Voice
  • Migration of several thousand users from the legacy PBX systems to Lync Enterprise Voice. Media Gateway and Lync Server configurations, implementation of SBC?s und SBA?s for the individual branch sites as well as HA und Disaster Recovery Systems
  • Configuration of Co-existence (PBX und Lync EV) during the migration process. Design and configuration of a global Polycom Provisioning Server for all countries which have been and were to be migrated to Lync Enterprise Voice : Nestle
  • Other Projects completed:
    • Exchange ?Private Cloud Migration 45 000+ users multi mail domain environment multi mail system (Exchange and Notes)
    • SBC ENT Voice Implementation approx. 8 000+ Benutzer
    • OCS 2007R2 Migration to Lync 2013: 24 000 Users, Hubs in Americas, EMEA und APAC. Incl. global Client Rollout : Munich RE 
    • Exchange Migrations: 2003 to 2007, 2007 to 2010 and 2010 to 2013
    • Lotus Notes to O365 Migration incl. Hybrid Exchange Server 2013 (30000 Users)
    • Active Directory Migration SBS 2008 to Server 2012 incl. O365 Exchange Cloud Services
    • Lync Enterprise Voice Implementation with Ferrari Gateways, Polycom Provisioning Server for VOIP phones
    • Lync SBA Implementation incl. Polycom VOIP provisioning
    • Server 2012 R2 RDS Farm for 2500 Users HA
    • AD Migration 2003 to Server 2012 2500 Users without down time
    • 3,0 TB Fileserver migration on DC Server 2003 auf Server 2012R2 , 24/7 Production environment (5 Minute down time)
Nestle, Munich RE,
1 Jahr 7 Monate
2012-08 - 2014-02

Business Development

IT Consultant / Business Development
IT Consultant / Business Development

My main responsibilities as an IT Consultant during my employment at S&T for existing and new customers were

  • Analyzing Customers current Data Center and Network environments
  • Identifying Customers future needs and creating a conceptual high level design of the proposed changes/extensions to the infrastructure
  • Technical Solution design and documentation - Pre Sales and tender preparation
  • Hands on implementation of designed Solutions
  • Project management
  • Critical Problem Solving
  • Migrations of entire Data centers (2003 to 2008 or 2012 Server Platforms)
  • AD, Exchange and Lync Migrations incl. Lync Enterprise Voice Implementations
  • Planning , design and implementation of RDS and VDI Infrastructures
  • Entire AD Domain Migrations from 2003 or 2008 to 2012 for approx. 1000 Users
  • VMWare and Hyper-V Coexistence Implementations
S&T AG
2 Jahre 10 Monate
2009-08 - 2012-05

to provide an uninterrupted service of the IT infrastructure

Senior Network Engineer
Senior Network Engineer

  • As a member and Team Lead of 6 technicians I am responsible to provide an uninterrupted service of the IT infrastructure of our customers. The customers range from SBS infrastructures with 5 to 50 users up to HP-EVA environments with more than 300 users including ESX 4 and ESX 5 HA deployments. My main focuses are technical sales assistance, planning of new architectures as well as extensions and transitions of existing infrastructures
  • Training of Team members and implementations on site and continuous support of data centers for our customers. I am also responsible for the coordination and prioritization of support tickets in accordance with the contractual SLA obligations
  • Network and System design, critical problem solving, process optimization
  • Project management and design, System Administration/ Engineering, architectural design of new environments
  • Customer relationship management and expansion of customer service contracts
  • Level 2 and 3 support
  • Server virtualization and consolidation, HA and fault tolerance design
  • Team Lead

Klockwork IT-Services Ges.m.b.H
1 Jahr
2008-06 - 2009-05

Level 3 support for our customers

Network ? Engineer
Network ? Engineer

  • As a member of the technical support team I was responsible for Level 3 support for our customers especially for our large accounts like Jetstar Airways (a subsidiary of Qantas)
  • Consulting, planning and design of a Lotus Notes Migration to Exchange for a client with 1200 users
  • Consulting, planning, design and implementation of a new AD environment for an outdated NT4 Domain
  • Responsible to diagnose and troubleshoot Systems and network issues ? executing of change in accordance with ITIL procedures
  • Responsible to design and implement a virtual testing environment for series production
  • Exchange migrations from 2003 to 2007, Server migrations from 2003 to 2008
  • Forefront implementations WSUS, TS WEB Server for in house and customer networks
  • Administration of AD for various clients (Jetstar 3500 users)
  • Administration of Antivirus Management Server (Trend Micro und Symantec)
  • Design and implementation of WSUS Infrastructures
  • Backup management with VERITAS Backup Exec for physical servers and V-Ranger for virtual servers
  • Administration of a NORTEL PABX-Systems in house
  • Fernunterstützung der Benutzer und der Serververwaltung
  • Team lead: 8 technicians in Manila as well as 10 technicians in Australia (Sydney and Melbourne) 24/7 support of the airline
  • Main duties: Coordination of all support tickets in accordance with the contractual SLA?s
  • Team member training
  • Adventnet ? Network monitoring Implementation for Jetstar Airways

Sonnet - Enterprises Sydney Australia
2 Jahre 2 Monate
2006-05 - 2008-06

Network access rights on LAN and WLAN networks

Network/ Systemadministrator
Network/ Systemadministrator
  • Responsible for Network access rights on LAN and WLAN networks
  • Planning and design of subnets for various departments and company demands and within the data center
  • Responsible for support and troubleshooting of the LAN related issues and systems configurations
  • PC end user support
  • Administration of AD and security groups
  • Antivirus Management for the data center, LAN and WAN users (Trend Micro)
  • Administration of WSUS, Check Point Firewall und Cisco VPN Clients
  • Configuration und Implementation of Cisco and Dell Switches, Router and VLANs for various projects and applications
  • Administration and support of the NORTEL PABX-System of the company
  • Remote Support
Infomedia, Ltd.
1 Jahr 1 Monat
2005-05 - 2006-05

remote implementations of entire Network installations

Technical Support specialist
Technical Support specialist

  • Responsible for remote implementations of entire Network installations for the companies end user software products in Europe, the US and Asia
  • Support and troubleshooting of customer issues related to the software products of the company via telephone or remote support sessions
  • Technical connection between customers and development department ? involved in product improvement procedures and change

Infomedia, Ltd.
9 Jahre 5 Monate
1996-01 - 2005-05

Company formation

Small business owner, Self-employed
Small business owner, Self-employed

  • Owned and managed small business, providing waterless car cleaning and detailing services in shopping centres from 1997-2002
  • Between 2002 and 2005 established mobile franchise operations and trained individual operators to provide mobile car, truck and aircraft cleaning/detailing services

Australia
1 Jahr 1 Monat
1995-01 - 1996-01

planning and managing various cleaning contracts

Client Manager
Client Manager

  • Proven ability in planning and managing various cleaning contracts for the company?s national key clients within the commercial cleaning industry, specialising in the hygienic cleaning sector of the food industry and aquatic centres

ISS
Graz, Austria
4 Jahre 8 Monate
1990-06 - 1995-01

providing services and repair of industrial and marine electronics

Service Technician, Self-Employed
Service Technician, Self-Employed

  • Acknowledged application in providing services and repair of industrial and marine electronics: automotive test equipment, industrial control equipment, design and manufacture of test equipment; sonar, radar, GPS, depth sounders, communication and navigation equipment

Australia
4 Jahre 9 Monate
1985-09 - 1990-05

planning and design of digital circuitry

Hard and Software developer
Hard and Software developer
  • Proven ability in planning and design of digital circuitry for measuring equipment and generating the relevant documentation for series production
  • Development of testing software for the designed circuitry and other applications
AVL
Graz, Austria

Aus- und Weiterbildung

Aus- und Weiterbildung

7 Jahre 11 Monate
2016-07 - heute

PRINCE2® Practitioner Certificate in Project Management

Prince2 Practitioner,
Prince2 Practitioner
8 Jahre 8 Monate
2012-01 - 2020-08

Microsoft Zertifizierungen

Microsoft
Microsoft
2020: Microsoft certified Teams Admin Associate

2017: Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure

2017:Microsoft Certified Solutions Expert: Productivity

2016:Microsoft Certified Solutions Expert: Messaging

2013:MCSE Communication (Lync 2013)

2013: MCSE Messaging (Exchange 2013)

2013: Microsoft Certified Solutions Expert: Communication

2012: MCSE Server 2012

2012: MCITP Lync 2010


Position

Position

CEO der FS-IT Consultig GMBH

UC und AI Consultant


Kompetenzen

Kompetenzen

Top-Skills

Teams Telefonie Voice und Chat Bot Entwicklung generative and conversational AI (KI) Unified Communications Enterprise Architect Skype/Teams Migrationen Solution Design Microsoft Teams Direct Routing Call center solutions Virtual contact center PBX/Teams Migration UC Infrastructure Monitoring and management IT support services Audio conferencing Mobile Unified Communications Enterprise voice solutions Teams integrated DECT Solutions Meeting Room Management Life Cycle Management Endpoint management Remote monitoring and management (RMM) Unified Communications as a Service (UCaaS) Voice over Wi-Fi (VoWi-Fi)

Produkte / Standards / Erfahrungen / Methoden

UC und AI

Profile:

Unified Communication and AI Consultant, Senior Solution Architect for Skype/Teams/Voip and AI Solutions/migrations - AI chat and voice bots developments -Technical PM

  • I am currently seeking an opportunity to apply previous skills, experience and expertise to further my career and to achieve company goals in the UC environment
  • As a dedicated technical professional, my career encompasses more than 15 years of experience in various facets of hardware and software development, systems/network administration, UC architecture and design, and Project management. Acknowledged throughout my career as a service-centric, process-driven leader and troubleshooter

  • Areas of expertise in unified communication include:

Microsoft Teams Direct Routing Zoom Phone, Ribbon Session Border Controller (SBC),
Audiocodes Session Border Controller (SBC), Unified Communications as a Service (UCaaS), IP
telephony, Voice over IP (VoIP), Cloud PBX, Video conferencing solutions, Call center solutions,
Collaboration platforms, Call recording and monitoring, Unified Messaging, Presence
management, WebRTC, Softphone, PBX integration, SIP-trunking, Audio conferencing,Web
conferencing, Mobile Unified Communications, Enterprise voice solutions, Hybrid communication
systems, Call quality management, Luware Contact center Solution, Luware Contact center
integration, MS Teams Attendant Console, Unified communications, Network infrastructure,
Network security, IT support services, VoIP, Video conferencing, Collaboration tools, Cloud
communications, Telephony solutions, Network monitoring, Cybersecurity,Firewall management,
VPN setup, IT consulting, Incident response, Network troubleshooting, Server administration,
Website development, E-commerce solutions, Content management systems, Responsive web
design, Search engine optimization (SEO), Web hosting, Domain registration, Website
maintenance, DECT wireless phones, Spectralink DECT infrastructure, Spectralink DECT
mobility solutions, Poly Rove DECT infrastructure, Poly Rove DECT mobility solutions, Voice over
Wi-Fi (VoWi-Fi), Meeting Room Management (MTR, Zoom, Webex), Endpoint monitoring,
Endpoint management, Device management, Remote monitoring and management (RMM),
Endpoint security, Performance monitoring, Asset management, Patch management,
Configuration management, Vyopta Monitoring and Management, Device inventory, Performance
reporting, Call analytics, Usage analytics, Trend analysis, Real-time monitoring, Data
visualization, Dashboard reporting, Metrics and KPIs, Historical reporting, Ad-hoc reporting,
Skills-based routing, Call routing, Automatic Call Distribution (ACD), Interactive Voice Response
(IVR), Call queuing, Call recording and monitoring, Customer experience management, Agent
performance management, Quality management, Customer relationship management (CRM)
integration, Voice analytics, Virtual contact center, Call handling and management, Receptionist
console Call transfer and forwarding, Busy on Busy, Directory lookup and search, Instant
messaging and chat, Visual call controls, Call parking, Busy/available status indicators, Call
history and logs, Speed dial, Multiple line appearances, Conference call management, CRM
integration, Personalized greetings, Call monitoring, Softphone integration, Unified
Communications integration, Busy override and call pickup


  • Areas of expertise in artificial intelligencene include:

AI Consultant, AI Chatbot Developer, AI Voice Bot Developer, Conversational AI

Specialist, Voice and Chatbot Engineer, Natural Language Processing (NLP)

Engineer, AI Bot Implementation Engineer, Virtual Assistant Developer, Audio

and Chat Bot Developer, Bot Deployment Engineer, Conversational UX

Designer, AI Bot Support Specialist, AI Conversational Interface Developer,

Speech Recognition Engineer, Chat Processing Engineer, AI Chatbot Integration

Specialist, Bot Deployment and Maintenance Engineer, Conversational AI

Architect, Bot Platform Developer, Conversational AI Project Manager, AI Bot

Deployment Consultant, Voice and Chat AI Developer, AI Chat Bot , Voice Bot,

chat bot developer, intelligent automation , artificial intelligence, CX, digital

channels



Executive Leadership and Supervision:

  • Involved in aligning company strategy with vision and mission of organization and in resolving difficult and unusual problems requiring expert knowledge and experience.
  • Engaged in delivering training and coaching to all staff in line with business objectives and relevant issues and inspire the committed team to move in an evolving direction.
  • Conduct training sessions for workstation, cloud and server users to collaborate on future plans and coordinate IT development projects.
  • IT project management


Network/Systems Development:

  • Responsible for generating, developing relationships and additional business with existing clients by providing outstanding consulting service and analytical support.
  • Architectural Design (UC and AI), installation and configuration of cloud or server-based IT solutions specializing on Lync/Skype for Business, Teams and Exchange. Conceptual design of Voice and chat bots for enterprise organizations and/or high volume call centers
  • Design and Implementation of Enterprise Voice and AI voice or chat Solution Integrations with third party Solutions/applications for process integration
  • Business ROI consulting utilizing AI platforms for conversational AI integrations


Betriebssysteme

Microsoft
W10, W11, Server 2012 and 2016
VMware ESX
Hyper-V

Branchen

Branchen

Banken

Versicherung

Lebensmittelproduktion

Softwareerstellung

Industrieanlagenbau


Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

10 Jahre 4 Monate
2014-02 - heute

FS-IT Consulting

Self Employed IT Consultant und CEO of FS-IT Consulting GMBH
Self Employed IT Consultant und CEO of FS-IT Consulting GMBH
6 Jahre 3 Monate
2017-01 - 2023-03

Architectural Design and development of EV migration strategy 300 000+ users

Global Enterprise Voice Architect for Skype for Business and Teams Migration 300 000+ users
Global Enterprise Voice Architect for Skype for Business and Teams Migration 300 000+ users
  • Architectural Design and development of EV migration strategy of existing EV/PBX infrastructure (more than 1200 sites globally)
  • Global Teams EV Network Design and implementation
  • Design/Evaluation of Skype/Teams EV solutions for PBX replacements for the sites
  • Design/preparation of all future EV site transformations to be Teams Migration ready
  • Creation of Site, country and global designs in cooperation with Microsoft and business requirements
  • Evaluation and approval of HLD designs from existing Service providers for site transformation projects
  • Owner of the global Voice Design document and approver of any addition to the design document
  • Process development for new solutions from design to POC, through QA and production
  • Central SIP designs?ISDN consolidations nationally and internationally
  • Skype Least Cost routing designs including Sonus PSX considerations (currently under evaluation)
  • Location based routing designs
  • Single Point of contact for service providers in the EV environment for operational support and technical guidance
  • Process design for SBA upgrades and removal with zero production downtime
  • Approval authority of topology publishes in the Skype for Business production environment
  • Architectural design and creation of Microsoft supported global migration concepts subject to MSFT supportability reviews
  • Incorporation of Skype certified 3rd Party (trusted) Applications (Spectralink) WIFI and DECT
  • Datacenter, HW and Network design for the global migration/ integration
  • Milestone and financial planning/responsibility of the project goals
  • Management and Project reporting
  • Financial reporting
Nestle
1 Jahr
2016-11 - 2017-10

Global migration from Lync 2013 to S4B 120 000 users

Technical Project Manager and Architect for Lync 2013 to S4B Migration 120 000 users
Technical Project Manager and Architect for Lync 2013 to S4B Migration 120 000 users

  • zero downtime migration planning, 100% EV enabled users ? no PBX globally
  • user migration from Lync 2013 to FMO S4B platform (side by side migration)
  • 150 productive SBA upgrades plus 70 stand-by units
  • Several SBS upgrades from Lync 2013 to Skype for Business
  • Location based routing
  • Architectural design of the FMO S4B environment (4 global data centers)
  • Project management of S4B LAB Environment (wipe and rebuild of clean FMO production mirror)
  • Architectural design and creation of Microsoft supported global migration concept subject to MSFT supportability review
  • Migration of 3rd Party Applications Luware, Intercall and Bressner Foncomfort
  • Datacenter, HW and Network design for the global migration
  • Project planning of the entire Migration process utilizing local and remote resources
  • Milestone and financial planning/responsibility of the project goals
  • Management and Project reporting
  • Financial reporting
  • Project staff management and coordination
  • Critsit management for MFST Support Cases

SAP
8 Monate
2016-03 - 2016-10

Project lead Mail Migration from all source systems

Technical Project Manager Mail migration
Technical Project Manager Mail migration
  • Migration of 140 000 Mailboxes from 74 different Mail Systems (Exchange 2003, 2007, 2010, Tobit/David, Notes or Web based mail systems) to a private cloud environment distributed amongst 5 global datacenters. Source systems were members of several hundred mail domains
ThyssenKrupp
8 Monate
2016-02 - 2016-09

Various UC Projects completed between 2014 and September 2016

  • Removal and replacement of existing PBX systems in Europe and APAC Region with Lync Enterprise Voice
  • Migration of several thousand users from the legacy PBX systems to Lync Enterprise Voice. Media Gateway and Lync Server configurations, implementation of SBC?s und SBA?s for the individual branch sites as well as HA und Disaster Recovery Systems
  • Configuration of Co-existence (PBX und Lync EV) during the migration process. Design and configuration of a global Polycom Provisioning Server for all countries which have been and were to be migrated to Lync Enterprise Voice : Nestle
  • Other Projects completed:
    • Exchange ?Private Cloud Migration 45 000+ users multi mail domain environment multi mail system (Exchange and Notes)
    • SBC ENT Voice Implementation approx. 8 000+ Benutzer
    • OCS 2007R2 Migration to Lync 2013: 24 000 Users, Hubs in Americas, EMEA und APAC. Incl. global Client Rollout : Munich RE 
    • Exchange Migrations: 2003 to 2007, 2007 to 2010 and 2010 to 2013
    • Lotus Notes to O365 Migration incl. Hybrid Exchange Server 2013 (30000 Users)
    • Active Directory Migration SBS 2008 to Server 2012 incl. O365 Exchange Cloud Services
    • Lync Enterprise Voice Implementation with Ferrari Gateways, Polycom Provisioning Server for VOIP phones
    • Lync SBA Implementation incl. Polycom VOIP provisioning
    • Server 2012 R2 RDS Farm for 2500 Users HA
    • AD Migration 2003 to Server 2012 2500 Users without down time
    • 3,0 TB Fileserver migration on DC Server 2003 auf Server 2012R2 , 24/7 Production environment (5 Minute down time)
Nestle, Munich RE,
1 Jahr 7 Monate
2012-08 - 2014-02

Business Development

IT Consultant / Business Development
IT Consultant / Business Development

My main responsibilities as an IT Consultant during my employment at S&T for existing and new customers were

  • Analyzing Customers current Data Center and Network environments
  • Identifying Customers future needs and creating a conceptual high level design of the proposed changes/extensions to the infrastructure
  • Technical Solution design and documentation - Pre Sales and tender preparation
  • Hands on implementation of designed Solutions
  • Project management
  • Critical Problem Solving
  • Migrations of entire Data centers (2003 to 2008 or 2012 Server Platforms)
  • AD, Exchange and Lync Migrations incl. Lync Enterprise Voice Implementations
  • Planning , design and implementation of RDS and VDI Infrastructures
  • Entire AD Domain Migrations from 2003 or 2008 to 2012 for approx. 1000 Users
  • VMWare and Hyper-V Coexistence Implementations
S&T AG
2 Jahre 10 Monate
2009-08 - 2012-05

to provide an uninterrupted service of the IT infrastructure

Senior Network Engineer
Senior Network Engineer

  • As a member and Team Lead of 6 technicians I am responsible to provide an uninterrupted service of the IT infrastructure of our customers. The customers range from SBS infrastructures with 5 to 50 users up to HP-EVA environments with more than 300 users including ESX 4 and ESX 5 HA deployments. My main focuses are technical sales assistance, planning of new architectures as well as extensions and transitions of existing infrastructures
  • Training of Team members and implementations on site and continuous support of data centers for our customers. I am also responsible for the coordination and prioritization of support tickets in accordance with the contractual SLA obligations
  • Network and System design, critical problem solving, process optimization
  • Project management and design, System Administration/ Engineering, architectural design of new environments
  • Customer relationship management and expansion of customer service contracts
  • Level 2 and 3 support
  • Server virtualization and consolidation, HA and fault tolerance design
  • Team Lead

Klockwork IT-Services Ges.m.b.H
1 Jahr
2008-06 - 2009-05

Level 3 support for our customers

Network ? Engineer
Network ? Engineer

  • As a member of the technical support team I was responsible for Level 3 support for our customers especially for our large accounts like Jetstar Airways (a subsidiary of Qantas)
  • Consulting, planning and design of a Lotus Notes Migration to Exchange for a client with 1200 users
  • Consulting, planning, design and implementation of a new AD environment for an outdated NT4 Domain
  • Responsible to diagnose and troubleshoot Systems and network issues ? executing of change in accordance with ITIL procedures
  • Responsible to design and implement a virtual testing environment for series production
  • Exchange migrations from 2003 to 2007, Server migrations from 2003 to 2008
  • Forefront implementations WSUS, TS WEB Server for in house and customer networks
  • Administration of AD for various clients (Jetstar 3500 users)
  • Administration of Antivirus Management Server (Trend Micro und Symantec)
  • Design and implementation of WSUS Infrastructures
  • Backup management with VERITAS Backup Exec for physical servers and V-Ranger for virtual servers
  • Administration of a NORTEL PABX-Systems in house
  • Fernunterstützung der Benutzer und der Serververwaltung
  • Team lead: 8 technicians in Manila as well as 10 technicians in Australia (Sydney and Melbourne) 24/7 support of the airline
  • Main duties: Coordination of all support tickets in accordance with the contractual SLA?s
  • Team member training
  • Adventnet ? Network monitoring Implementation for Jetstar Airways

Sonnet - Enterprises Sydney Australia
2 Jahre 2 Monate
2006-05 - 2008-06

Network access rights on LAN and WLAN networks

Network/ Systemadministrator
Network/ Systemadministrator
  • Responsible for Network access rights on LAN and WLAN networks
  • Planning and design of subnets for various departments and company demands and within the data center
  • Responsible for support and troubleshooting of the LAN related issues and systems configurations
  • PC end user support
  • Administration of AD and security groups
  • Antivirus Management for the data center, LAN and WAN users (Trend Micro)
  • Administration of WSUS, Check Point Firewall und Cisco VPN Clients
  • Configuration und Implementation of Cisco and Dell Switches, Router and VLANs for various projects and applications
  • Administration and support of the NORTEL PABX-System of the company
  • Remote Support
Infomedia, Ltd.
1 Jahr 1 Monat
2005-05 - 2006-05

remote implementations of entire Network installations

Technical Support specialist
Technical Support specialist

  • Responsible for remote implementations of entire Network installations for the companies end user software products in Europe, the US and Asia
  • Support and troubleshooting of customer issues related to the software products of the company via telephone or remote support sessions
  • Technical connection between customers and development department ? involved in product improvement procedures and change

Infomedia, Ltd.
9 Jahre 5 Monate
1996-01 - 2005-05

Company formation

Small business owner, Self-employed
Small business owner, Self-employed

  • Owned and managed small business, providing waterless car cleaning and detailing services in shopping centres from 1997-2002
  • Between 2002 and 2005 established mobile franchise operations and trained individual operators to provide mobile car, truck and aircraft cleaning/detailing services

Australia
1 Jahr 1 Monat
1995-01 - 1996-01

planning and managing various cleaning contracts

Client Manager
Client Manager

  • Proven ability in planning and managing various cleaning contracts for the company?s national key clients within the commercial cleaning industry, specialising in the hygienic cleaning sector of the food industry and aquatic centres

ISS
Graz, Austria
4 Jahre 8 Monate
1990-06 - 1995-01

providing services and repair of industrial and marine electronics

Service Technician, Self-Employed
Service Technician, Self-Employed

  • Acknowledged application in providing services and repair of industrial and marine electronics: automotive test equipment, industrial control equipment, design and manufacture of test equipment; sonar, radar, GPS, depth sounders, communication and navigation equipment

Australia
4 Jahre 9 Monate
1985-09 - 1990-05

planning and design of digital circuitry

Hard and Software developer
Hard and Software developer
  • Proven ability in planning and design of digital circuitry for measuring equipment and generating the relevant documentation for series production
  • Development of testing software for the designed circuitry and other applications
AVL
Graz, Austria

Aus- und Weiterbildung

Aus- und Weiterbildung

7 Jahre 11 Monate
2016-07 - heute

PRINCE2® Practitioner Certificate in Project Management

Prince2 Practitioner,
Prince2 Practitioner
8 Jahre 8 Monate
2012-01 - 2020-08

Microsoft Zertifizierungen

Microsoft
Microsoft
2020: Microsoft certified Teams Admin Associate

2017: Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure

2017:Microsoft Certified Solutions Expert: Productivity

2016:Microsoft Certified Solutions Expert: Messaging

2013:MCSE Communication (Lync 2013)

2013: MCSE Messaging (Exchange 2013)

2013: Microsoft Certified Solutions Expert: Communication

2012: MCSE Server 2012

2012: MCITP Lync 2010


Position

Position

CEO der FS-IT Consultig GMBH

UC und AI Consultant


Kompetenzen

Kompetenzen

Top-Skills

Teams Telefonie Voice und Chat Bot Entwicklung generative and conversational AI (KI) Unified Communications Enterprise Architect Skype/Teams Migrationen Solution Design Microsoft Teams Direct Routing Call center solutions Virtual contact center PBX/Teams Migration UC Infrastructure Monitoring and management IT support services Audio conferencing Mobile Unified Communications Enterprise voice solutions Teams integrated DECT Solutions Meeting Room Management Life Cycle Management Endpoint management Remote monitoring and management (RMM) Unified Communications as a Service (UCaaS) Voice over Wi-Fi (VoWi-Fi)

Produkte / Standards / Erfahrungen / Methoden

UC und AI

Profile:

Unified Communication and AI Consultant, Senior Solution Architect for Skype/Teams/Voip and AI Solutions/migrations - AI chat and voice bots developments -Technical PM

  • I am currently seeking an opportunity to apply previous skills, experience and expertise to further my career and to achieve company goals in the UC environment
  • As a dedicated technical professional, my career encompasses more than 15 years of experience in various facets of hardware and software development, systems/network administration, UC architecture and design, and Project management. Acknowledged throughout my career as a service-centric, process-driven leader and troubleshooter

  • Areas of expertise in unified communication include:

Microsoft Teams Direct Routing Zoom Phone, Ribbon Session Border Controller (SBC),
Audiocodes Session Border Controller (SBC), Unified Communications as a Service (UCaaS), IP
telephony, Voice over IP (VoIP), Cloud PBX, Video conferencing solutions, Call center solutions,
Collaboration platforms, Call recording and monitoring, Unified Messaging, Presence
management, WebRTC, Softphone, PBX integration, SIP-trunking, Audio conferencing,Web
conferencing, Mobile Unified Communications, Enterprise voice solutions, Hybrid communication
systems, Call quality management, Luware Contact center Solution, Luware Contact center
integration, MS Teams Attendant Console, Unified communications, Network infrastructure,
Network security, IT support services, VoIP, Video conferencing, Collaboration tools, Cloud
communications, Telephony solutions, Network monitoring, Cybersecurity,Firewall management,
VPN setup, IT consulting, Incident response, Network troubleshooting, Server administration,
Website development, E-commerce solutions, Content management systems, Responsive web
design, Search engine optimization (SEO), Web hosting, Domain registration, Website
maintenance, DECT wireless phones, Spectralink DECT infrastructure, Spectralink DECT
mobility solutions, Poly Rove DECT infrastructure, Poly Rove DECT mobility solutions, Voice over
Wi-Fi (VoWi-Fi), Meeting Room Management (MTR, Zoom, Webex), Endpoint monitoring,
Endpoint management, Device management, Remote monitoring and management (RMM),
Endpoint security, Performance monitoring, Asset management, Patch management,
Configuration management, Vyopta Monitoring and Management, Device inventory, Performance
reporting, Call analytics, Usage analytics, Trend analysis, Real-time monitoring, Data
visualization, Dashboard reporting, Metrics and KPIs, Historical reporting, Ad-hoc reporting,
Skills-based routing, Call routing, Automatic Call Distribution (ACD), Interactive Voice Response
(IVR), Call queuing, Call recording and monitoring, Customer experience management, Agent
performance management, Quality management, Customer relationship management (CRM)
integration, Voice analytics, Virtual contact center, Call handling and management, Receptionist
console Call transfer and forwarding, Busy on Busy, Directory lookup and search, Instant
messaging and chat, Visual call controls, Call parking, Busy/available status indicators, Call
history and logs, Speed dial, Multiple line appearances, Conference call management, CRM
integration, Personalized greetings, Call monitoring, Softphone integration, Unified
Communications integration, Busy override and call pickup


  • Areas of expertise in artificial intelligencene include:

AI Consultant, AI Chatbot Developer, AI Voice Bot Developer, Conversational AI

Specialist, Voice and Chatbot Engineer, Natural Language Processing (NLP)

Engineer, AI Bot Implementation Engineer, Virtual Assistant Developer, Audio

and Chat Bot Developer, Bot Deployment Engineer, Conversational UX

Designer, AI Bot Support Specialist, AI Conversational Interface Developer,

Speech Recognition Engineer, Chat Processing Engineer, AI Chatbot Integration

Specialist, Bot Deployment and Maintenance Engineer, Conversational AI

Architect, Bot Platform Developer, Conversational AI Project Manager, AI Bot

Deployment Consultant, Voice and Chat AI Developer, AI Chat Bot , Voice Bot,

chat bot developer, intelligent automation , artificial intelligence, CX, digital

channels



Executive Leadership and Supervision:

  • Involved in aligning company strategy with vision and mission of organization and in resolving difficult and unusual problems requiring expert knowledge and experience.
  • Engaged in delivering training and coaching to all staff in line with business objectives and relevant issues and inspire the committed team to move in an evolving direction.
  • Conduct training sessions for workstation, cloud and server users to collaborate on future plans and coordinate IT development projects.
  • IT project management


Network/Systems Development:

  • Responsible for generating, developing relationships and additional business with existing clients by providing outstanding consulting service and analytical support.
  • Architectural Design (UC and AI), installation and configuration of cloud or server-based IT solutions specializing on Lync/Skype for Business, Teams and Exchange. Conceptual design of Voice and chat bots for enterprise organizations and/or high volume call centers
  • Design and Implementation of Enterprise Voice and AI voice or chat Solution Integrations with third party Solutions/applications for process integration
  • Business ROI consulting utilizing AI platforms for conversational AI integrations


Betriebssysteme

Microsoft
W10, W11, Server 2012 and 2016
VMware ESX
Hyper-V

Branchen

Branchen

Banken

Versicherung

Lebensmittelproduktion

Softwareerstellung

Industrieanlagenbau


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