Led the deployment of a Biometric Data Center solution (Physical windows and Linux servers) for the Electoral Commission of Ghana, executed from Israel. Managed NetApp ONTAP storage systems with a focus on capacity planning and implemented Snap Mirror replication to ensure robust disaster recovery, SnapVault for efficient disks -disk backup for business continuity, and long-term data retention
Configured qtrees to enforce storage quotas, implemented volume-level snapshots, deduplication, and replication to improve data protection
Configured NetApp ONTAP SnapLock (WORM) on voter registers for immutable backup volumes, defining retention policies and compliance modes to protect critical data from deletion or tampering
Led ONTAP controller upgrades and managed NetApp storage objects, including aggregates, volumes, CIFS and NFS shares, ensuring high availability and minimal service disruption
Acted as first-line technical support for biometric data systems across all districts nationwide, ensuring timely issue resolution and data integrity
PROFESSIONAL IT TRAINING
PROFESSIONAL IT CERTIFICATIONS
Berlin, Germany (December 2022- October 2025)
- Analyzed existing IT infrastructure to identify optimization opportunities and developed architecture concepts for infrastructure and system landscapes in close collaboration with specialists and business departments.
- Led & executed all major upgrades and security patching for VMware ESXi & vCenter(v7-v8), ensuring platform stability, scalability, and zero downtime while leveraging Veeam & VAMI to perform reliable backups & restorations of the vCenter PostgreSQL & MSSQL database in accordance with ITIL best practices
- Perform upgrade of HPE 3PAR, HPE Alletra, Nimble storage SAN/NAS, including iSCSI connectivity along with HPE ProLiant Firmware, BIOS, and iLO configurations. Reviewed release notes and coordinated with vendor support, the right upgrade path to ensure performance & reliability, as well as HW lifecycle management
- Managed Brocade SAN fabric configurations by defining WWN aliases, implementing zoning policies to control device access, and maintaining active zone configurations to ensure secure and stable storage connectivity.
- Proactively monitored VMware ESXi, vSAN, AWS & Azure hybrid infrastructure, over 2,500+ VMs & docker Machines across our global data centers with Datadog
- Coordinated on-site systems, security, and network troubleshooting by leveraging Equinix Smart Hands services in our global datacenters, ensuring timely resolution of infrastructure issues and minimizing operational downtime with occasional visits and work from our London data center
- Maintained accurate IT asset inventory for hardware & software using Jira Asset Management, ensuring full lifecycle tracking, compliance, and auditing
- IT Ops Engineer assigned to the security department to conduct ISO 27001 internal audits across multiple domains (cloud and on-prem), including access control, operational security, incident management, backup & restore processes, reviewing evidence, and documenting findings, in collaboration with the Security team
- Led IT Infrastructure change management, risk assessment, and IT operations, ensuring minimal disruption through structured implementation while managing daily operations and incident workflows using ticketing tools such as Jira Service Management and ITIL change management processes
- Maintaining a 32-ESXi host cluster with HA, DRS, and Fault Tolerance, optimized performance, monitoring, and minimized downtime using insights and metrics to guide strategic decisions for continuous improvement, while managing incidents, service requests, and escalation through Jira Service Management
- Managed and maintained AWIN global organization?s server infrastructure (80% Windows servers & 20% Linux Servers), focusing on system reliability and patches management, security hardening, resolving OS-level issues, and PowerShell & Bash shell scripting to improve efficiency
- Hardened Linux servers using CIS benchmarks and security baselines, applying SSH policies, sudo controls, firewall rules, and vulnerability remediation.
- Automated deployments using Chef and Terraform to improve consistency and reduce configuration drift by 40%.
- Utilized CI/CD pipeline tools, including Jenkins, leveraging Git pull requests and code reviews to automate and optimize build, test, and deployment workflows
- Managed and secure AWS services (MFA, EC2, S3, IAM, VPC, Route 53) implemented Datadog & CloudWatch monitoring for visibility & performance optimization
- Collaborated closely with cross-functional teams across development, operations, security, and service desk using Jira service management and Confluence to drive alignment, enhance delivery efficiency, and foster a culture of continuous improvement with local stakeholders
- Participated in on-call duty using OpsGenie for alert notification and immediate access to runbook links after working hours & weekends
- Participated in agile ceremonies, e.g., sprint planning and slack stand-ups, to ensure operational requirements and first- and second-level support tickets are addressed
- Managed 3,000+ user identities across Entra ID and Active Directory, enforcing secure authentication, role-based access control (RBAC), and compliance through strategic Group Policy and DNS configuration
- Within ISO 27001, I implement and manage control A.8.13 by defining Veeam backup policies, ensuring backups are secure and encrypted, performing regular restore tests & documenting the results as evidence to support external auditing. I ensure backups meet RTO/RPO requirements and align with business continuity & disaster recovery planning.
- Managed 50% of LAN, WAN, Firewall, Cisco Switches, VPN & VLAN infrastructure, ensuring reliable connectivity across the distributed office and data center
- Administered and utilized WSUS and SCCM to patch Windows Servers, including 2012, 2016, and 2022, to uphold system security hardening and performance.
- Led and actively contributed to Internal IT projects by creating comprehensive documentation, delivering presentations, and executing complex technical tasks with full project responsibility while mentoring, coaching, and training new and Junior staff
SUMMARY
Accomplished IT Infrastructure Engineer with over 14+ years of experience managing multiple enterprise data centers, virtualization platforms, identity and access management, cloud transformation, & automation initiatives. Known for staying calm under pressure & solving complex problems with clarity, precision, & ensuring operational excellence under ITIL and ISO 27001 frameworks. Skilled in cross-functional collaboration using Jira service management to drive alignment, auditing, security, analyze challenges, & design scalable solutions. Seeking ownership of IT Topics, Infrastructure Systems Engineer role, where I can shape and secure an IT Infrastructure environment
SKILLS
VMware Veearn | AWS AZURE | Linux | Docker | M365 Active Directory | Hyper V | Data Center Mgmt. | HPE & DELL Hardware Expert | Nimble Storage | Dell EMC | NetApp | Git | Datadog | Bash Script | HCI | CI/CD|laC | Automation | Auditing | Jira SM Confluence | PRINCE2 | ITILv4 | ISO 27001
Led the deployment of a Biometric Data Center solution (Physical windows and Linux servers) for the Electoral Commission of Ghana, executed from Israel. Managed NetApp ONTAP storage systems with a focus on capacity planning and implemented Snap Mirror replication to ensure robust disaster recovery, SnapVault for efficient disks -disk backup for business continuity, and long-term data retention
Configured qtrees to enforce storage quotas, implemented volume-level snapshots, deduplication, and replication to improve data protection
Configured NetApp ONTAP SnapLock (WORM) on voter registers for immutable backup volumes, defining retention policies and compliance modes to protect critical data from deletion or tampering
Led ONTAP controller upgrades and managed NetApp storage objects, including aggregates, volumes, CIFS and NFS shares, ensuring high availability and minimal service disruption
Acted as first-line technical support for biometric data systems across all districts nationwide, ensuring timely issue resolution and data integrity
PROFESSIONAL IT TRAINING
PROFESSIONAL IT CERTIFICATIONS
Berlin, Germany (December 2022- October 2025)
- Analyzed existing IT infrastructure to identify optimization opportunities and developed architecture concepts for infrastructure and system landscapes in close collaboration with specialists and business departments.
- Led & executed all major upgrades and security patching for VMware ESXi & vCenter(v7-v8), ensuring platform stability, scalability, and zero downtime while leveraging Veeam & VAMI to perform reliable backups & restorations of the vCenter PostgreSQL & MSSQL database in accordance with ITIL best practices
- Perform upgrade of HPE 3PAR, HPE Alletra, Nimble storage SAN/NAS, including iSCSI connectivity along with HPE ProLiant Firmware, BIOS, and iLO configurations. Reviewed release notes and coordinated with vendor support, the right upgrade path to ensure performance & reliability, as well as HW lifecycle management
- Managed Brocade SAN fabric configurations by defining WWN aliases, implementing zoning policies to control device access, and maintaining active zone configurations to ensure secure and stable storage connectivity.
- Proactively monitored VMware ESXi, vSAN, AWS & Azure hybrid infrastructure, over 2,500+ VMs & docker Machines across our global data centers with Datadog
- Coordinated on-site systems, security, and network troubleshooting by leveraging Equinix Smart Hands services in our global datacenters, ensuring timely resolution of infrastructure issues and minimizing operational downtime with occasional visits and work from our London data center
- Maintained accurate IT asset inventory for hardware & software using Jira Asset Management, ensuring full lifecycle tracking, compliance, and auditing
- IT Ops Engineer assigned to the security department to conduct ISO 27001 internal audits across multiple domains (cloud and on-prem), including access control, operational security, incident management, backup & restore processes, reviewing evidence, and documenting findings, in collaboration with the Security team
- Led IT Infrastructure change management, risk assessment, and IT operations, ensuring minimal disruption through structured implementation while managing daily operations and incident workflows using ticketing tools such as Jira Service Management and ITIL change management processes
- Maintaining a 32-ESXi host cluster with HA, DRS, and Fault Tolerance, optimized performance, monitoring, and minimized downtime using insights and metrics to guide strategic decisions for continuous improvement, while managing incidents, service requests, and escalation through Jira Service Management
- Managed and maintained AWIN global organization?s server infrastructure (80% Windows servers & 20% Linux Servers), focusing on system reliability and patches management, security hardening, resolving OS-level issues, and PowerShell & Bash shell scripting to improve efficiency
- Hardened Linux servers using CIS benchmarks and security baselines, applying SSH policies, sudo controls, firewall rules, and vulnerability remediation.
- Automated deployments using Chef and Terraform to improve consistency and reduce configuration drift by 40%.
- Utilized CI/CD pipeline tools, including Jenkins, leveraging Git pull requests and code reviews to automate and optimize build, test, and deployment workflows
- Managed and secure AWS services (MFA, EC2, S3, IAM, VPC, Route 53) implemented Datadog & CloudWatch monitoring for visibility & performance optimization
- Collaborated closely with cross-functional teams across development, operations, security, and service desk using Jira service management and Confluence to drive alignment, enhance delivery efficiency, and foster a culture of continuous improvement with local stakeholders
- Participated in on-call duty using OpsGenie for alert notification and immediate access to runbook links after working hours & weekends
- Participated in agile ceremonies, e.g., sprint planning and slack stand-ups, to ensure operational requirements and first- and second-level support tickets are addressed
- Managed 3,000+ user identities across Entra ID and Active Directory, enforcing secure authentication, role-based access control (RBAC), and compliance through strategic Group Policy and DNS configuration
- Within ISO 27001, I implement and manage control A.8.13 by defining Veeam backup policies, ensuring backups are secure and encrypted, performing regular restore tests & documenting the results as evidence to support external auditing. I ensure backups meet RTO/RPO requirements and align with business continuity & disaster recovery planning.
- Managed 50% of LAN, WAN, Firewall, Cisco Switches, VPN & VLAN infrastructure, ensuring reliable connectivity across the distributed office and data center
- Administered and utilized WSUS and SCCM to patch Windows Servers, including 2012, 2016, and 2022, to uphold system security hardening and performance.
- Led and actively contributed to Internal IT projects by creating comprehensive documentation, delivering presentations, and executing complex technical tasks with full project responsibility while mentoring, coaching, and training new and Junior staff
SUMMARY
Accomplished IT Infrastructure Engineer with over 14+ years of experience managing multiple enterprise data centers, virtualization platforms, identity and access management, cloud transformation, & automation initiatives. Known for staying calm under pressure & solving complex problems with clarity, precision, & ensuring operational excellence under ITIL and ISO 27001 frameworks. Skilled in cross-functional collaboration using Jira service management to drive alignment, auditing, security, analyze challenges, & design scalable solutions. Seeking ownership of IT Topics, Infrastructure Systems Engineer role, where I can shape and secure an IT Infrastructure environment
SKILLS
VMware Veearn | AWS AZURE | Linux | Docker | M365 Active Directory | Hyper V | Data Center Mgmt. | HPE & DELL Hardware Expert | Nimble Storage | Dell EMC | NetApp | Git | Datadog | Bash Script | HCI | CI/CD|laC | Automation | Auditing | Jira SM Confluence | PRINCE2 | ITILv4 | ISO 27001