Project Manager
Aktualisiert am 08.12.2023
Mitarbeiter eines Dienstleisters
Verfügbar ab: 15.12.2023
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters


Deutschland, Schweiz, Österreich


2 Jahre 2 Monate
2021-10 - heute

IT Project Management

IT Project Manager
IT Project Manager
  • IT Project manager for multiple clients based in US & India
  • Service Delivery Manager for Automation & Security Market projects 
on request
13 Jahre 10 Monate
2008-01 - 2021-10

Development and improvement of software

Technology & Ops Project Governance & Consultant
Technology & Ops Project Governance & Consultant
  • Worked as a Project Manager on Software development and enhancement across Health Care, Financial services, Securities Market & Insurance industries
  • Interact with onsite coordinator for Project Scope and Plan
  • Experience in managing and delivering projects end to end
  • Skillful in transitioning to new processes and governing for smooth operations excellence
  • Enable Project delivery with implementation of Controls and Risk mitigation plan, Continuous Improvement Initiatives
  • Support Project/ Contract initiation cycle followed by process compliance adherence
  • Governance audits & Analysis performed for Projects to meet the quality standard at CMMI level/ Industry standards
  • Incident & Problem Management. Facilitate technical troubleshooting efforts and engages additional technical support as needed, including vendor support
  • Ensured ITIL processes like Incident Management, Problem Management & Change Management are adhered to. Effectively managed the lifecycle of Incidents and restore IT services for user
  • Manage 25+ application team and ensure the deliverables are met. Ensure SLAs across all priorities are met and proactively address all challenges to facilitate SLA objective
  • Manage communication to stakeholders across all High and Critical Incidents.
  • Act as single point of contact between Client/Accenture and third party for Service management
  • Identify all Risks in the environment, Document, inform the client about the same and get the Risk document sign off
  • Act as an escalation point of contact between various stakeholders and provide extended support on unresolved queries
  • Driven automation to improve the TAT & accuracy of reconciliation and other operational task. 2000hrs of Manual efforts automated
  • Managing a team of 21 resources and ensuring the deliverables are met
  • People management, Cross skills development, and resource flexing along with BAU deliverables & SLA adherence with Month end reconciliation
  • Defining QA parameters & coaching strategies, Quality Calibration
  • Incident & Change control management. Identify VOC and drive Process Improvement Projects. From 63% moved to 90%
  • Knowledge Management, SOP/Training Doc Audits & Configuration
  • Application and Process expert with debt reduction expertise for a Collection process
  • Strategies & Implementations to reduce Debt % of the portfolio and recover the account
Accenture Services Pvt. Ltd.

Aus- und Weiterbildung

2020 - 2022
Study - Project Management
Degree: Master of Business Administration

2005 - 2007
Study - Business Management
Mumbai University
Degree: Graduation

  • ITIL Foundation version 3
  • Splunk 6x
  • Azure Fundamentals
  • Six Sigma Green Belt
  • Automation Prime -2017
  • Trained on Power BI


Project Manager


Produkte / Standards / Erfahrungen / Methoden

IT Service Delivery
Quality Control & Assurance
Project Planning & Management
Team Training & Management
Business Data Analysis
Delivery Excellence
Dashboard & User Stories
Insurance Operations
Digital Strategy & Roadmap
Business Process Strategy & Transformations
Gap Analysis and Resolution
Stakeholder Engagement

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