HR tool box (ServiceNow)Customer: Accenture GmbH
Role: Senior Analyast
Tasks- Involved in requirement gathering, execution of task on time.
- Take part in agile ceremonies.
- Support in EEX OKR circle as well as UI/UX circle.
- Responsible for servicenow implementation and support.
various projectsCustomer: Volkswagen IT Services India
Role: Senior software engineer
ProjectsProject: Audi Services Germany/ Belgium/France (ServiceNow)- Participation in the full lifecycle of ServiceNow implementation, analysis, and IT general support
- Involved in requirement gathering, execution of task on time with less number of defects
- Responsible for implementation of catalog items, workflows, notifications, script include, Data Import and update sets for service requests and other applications
- Designed the UI pages.
- Responsible for maintaining the Forms, Lists, Views, UI policies, UI scripts and UI Actions
- Developed of custom table.
- Performed and managed the import sets, update sets, transform maps and moving the update set to production.
- Implemented services in Service Portal Environment: ServiceNow .
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Project: KSI Germany (ServiceNow)- Conducting workshops with customers and capturing requirements along with advising on options, risks and impacts on business processes and technical architecture based on in-depth knowledge of ServiceNow .
- Responsible for implementation of catalog items, workflows, notifications, script include, Data Import and update sets for service requests and other applications .
- Implementation of complete ITSM Module (Incident, and request)
- Update and execute the suite of test cases provided by the business through the use of Jira.
- Quality of the product enhanced by 5% by identifying critical defect.
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Project: VCIC china (Medical data management system) (ServiceNow)- Responsible for team management for AMS support.
- Incident and request handling in HPSC tool.
- Involved in assign task to team members, execution of day to day activity of deployment on time.
- Involved in execution of unit testing and integration testing.
- Defect log in service now tool(Jakarta)
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Project: ZBM- Worked with a strong attention to detail and excellent record-keeping abilities.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Creating and executing test scripts based on the functional and business requirements of the customer.
- Creation of the test strategy and performing different types of testing like Positive, Negative, Functional, Regression Testing.
- Reporting of bugs in JIRA.
- Attending daily calls and walk-through to better understand the requirement documents and the application
- Involved in planning poker.