Service manager, support manager, project manager, release manager, team leader, team/project coordination, incident/ problem management. ITIL V3.
Aktualisiert am 18.07.2018
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 23.08.2018
Verfügbar zu: 100%
davon vor Ort: 100%
Deutsch
fließend
Englisch
fließend
Italian
Muttersprache
Spanisch
Basic

Einsatzorte

Einsatzorte

Düsseldorf (+500km) München (+500km) Berlin (+500km) Stuttgart (+500km) Hamburg (+500km)
Deutschland, Österreich, Schweiz
nicht möglich

Projekte

Projekte

8 Jahre 3 Monate
2016-01 - heute

Release Manager

Release Manager
Release Manager
  • Owner of the Allianz Release Management lifecycle
  • Forward Plan the release windows and cycles across a portfolio
  • Manage risks and resolves issues that affect release scope, schedule and quality
  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
  • Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
  • Manage relationships and coordinate work between different teams at different locations
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Produce Deployment, Run Books and Implementation Plans
  • Weekly Release Reporting
  • Communicate release details and schedules to the Business as required
  • Negotiate, plan and manage all release activities
  • Work with release engineers to understand impacts of branches and code merges
  • Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
  • Continually work towards making improvements in the release process
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
  • Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
  • Participate in CAB meetings to discuss release scope and/or roadblocks
  • Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
  • Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs
ETL DWH Business Intelligence Big Data Data Vault Modelling SDLC PDLC ITIL Service transition ITSM AGILE Kanban Continuous Integrations Continuous Delivery Cognos Apparo Attunity Replicate Attunity Change Data Capture iSeries Oracle DB2 DBMaestro Subversion GIT Jenkins Unix Linux Windows Java Xtext SSIS Data Migration Oracle Warehouse Builder OWB PLSQL Hubs Links Satellites SAS SAP HPLM HPSM Jira Service Now Sharepoint
Allianz
Munich, Germany
11 Monate
2015-02 - 2015-12

Release Manager

Release Manager
Release Manager
  • Responsible for the releases of the world wide car Global Ordering (GO) configuration system
  • Coordinate with all Mercedes countries for the definition of the timelines, milestones and quality gates of the releases
  • Accountable for the software deploy in all the environments (Dev, Test, Production and Maintenance) with inland and offshore teams
  • Preparation and presentation of progress and executive reports for internal management and external stakeholders
  • Liaising and coordinating with the project teams for the scheduling and releasing of new applications, features, hot fixes, emergency releases, delta and full releases
Agile Kanban IBM WebSphere MQ IBM DB2 Java Subversion Xcobol Jira Confluence TestLink Sharepoint
Daimler Mercedes
Stuttgart, Germany
2 Jahre 7 Monate
2012-06 - 2014-12

Software Project manager

Software Project manager
Software Project manager
  • Responsible for the SW modem delivery to major mobile phones manufactures and mobile operators
  • Coordination of medium/large sized developing and testing team
  • Coordination of PTCRB, GCF and IOT activities
  • Internal and customer executive project progress report
  • Steering committee and customer project direction presentation
  • Customer SPOC for all the activities related to the modem SW delivery
  • Responsible for the SW delivery according to the designed milestones
  • Responsible of all the changes in the mobile Modem FW/SW
  • Coordination of all the SW/FW changes in the modem
  • SW branching strategy elaboration, OSS software review
  • Change Control Board (CCB) Lead
  • Incident and problem management
Agile Kanban PMP customised tools Pareto analysis Gaant diagrams SLA and KPI definition Visual Basic for applications Clearquest versioning and ticketing system BI Qlickview C/C++ embedded SW Firmware Sharepoint
Intel
Duisburg, Germany
1 Jahr 5 Monate
2011-01 - 2012-05

Service Support manager

Service Support manager
Service Support manager
  • 3rd and 4th level support lead
  • Team lead in all Major Services and mobile applications integration projects at Vodafone Global
  • Point of reference for the migration, integration and support of new software releases and services for all Vodafone countries and VAS.
  • KPI, SLA definition
ITIL V3 Unix Linux Java Javascript XML Oracle based services and application HP Mercury Quality Center Remedy Bugzilla GIT Jira
Vodafone
Düsseldorf, Germany
2 Jahre
2009-01 - 2010-12

Service Transition manager

Service Transition manager
Service Transition manager
  • Responsible for Services/applications migration projects for UK, SPAIN, GERMANY, EGYPT and GREECE
  • Migration team coordination (Medium sized team)
  • SPOC for Internal and external Exec stakeholders
  • Responsible for the project progress executive reports
  • Expectation and conflict management, team motivation
  • KPI, SLA and milestones definition and evaluation
  • 3rd and 4th level support manager/Senior engineer
ITIL V3 Unix/Linux Environment Oracle DB Java Javascript XML Mercury Quality Center Remedy Bugzilla Wireshark
Vodafone
Düsseldorf, Germany
2 Jahre 10 Monate
2006-03 - 2008-12

Product delivery manager

Product delivery manager
Product delivery manager
  • Product delivery manager for MDP -  Message Delivery Platform
  • Responsible for the delivery of a customised SMS/MMS/EMAIL gateway that connects the VAPS with the MMSC and SMSC of the worldwide Vodafone network
  • SPOC between the developing team and the customer
  • Customer assistance during the testing phases of the product, milestones achievement and final go live
  • Requir ement management
  • QA manager, test case definition and test campaign organisation
Unix Linux Java Jini distributed object platform XML Oracle PostgreSQL Berkeley DB Wireshark. IBM rational Radius Diameter Payment protocols
Vodafone
Düsseldorf, Germany
2 Jahre 10 Monate
2006-03 - 2008-12

Business analyst and SW developer

Business analyst and SW developer
Business analyst and SW developer
  • Business and functional analyst for online trading portal
  • Interface between the business/marketing and development team
  • Collect the requirements for the bank trading online platform
  • Instruct the developers on the features that need to be developed

Software developer

Rational Rose UML system Unix Linux Oracle Java J2ee Javascript XML XSLT Javascript PL-SQL Eclipse ANT XML-SPY
IntesaSanPaolo Bank
Milan, Italy

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Monat
2011-11 - 2011-11

ITIL V3 Foundation

ITIL V3 Foundation, EXIN
ITIL V3 Foundation
EXIN
1 Monat
2011-11 - 2011-11

ITIL V3 Service transition

ITIL V3 Service transition, EXIN
ITIL V3 Service transition
EXIN
4 Jahre 11 Monate
1993-09 - 1998-07

Computer and SW engineering

Dott. Ing. Computer engineering, Bologna University
Dott. Ing. Computer engineering
Bologna University

Kompetenzen

Kompetenzen

Schwerpunkte

Agile
Communicative
Customer management
Executive reporting
Expectations management
ITIL V3 Foundation
ITIL Ve Service transition
Kanban
KPI
Negotiation skills
Offshore developing centre coordination
Problem solving
Project management
Service management
SLA
Stakeholders management
Support management
Team coordination
Team leader
Waterfall

Produkte / Standards / Erfahrungen / Methoden

Bugzilla
GCF
IOT
Jira
Mantis
Mercury HP quality center
MMS protocols
Mobile
MTBF
PTCRB
Qlickview
Remedy
SMS protocols
UTP
Wireless
Wireshark

Betriebssysteme

Android
IOS
Linux
Mac OS
Unix
Windows

Programmiersprachen

Assembler
C/C++
Java
Javascript
PL/SQL
PostgreSql
SQL
VBA
XML
XSLT

Datenbanken

Berkeley DB
DB2
Oracle
PostGres

Design / Entwicklung / Konstruktion

ANT
Atlassian
Cognos
Collaboration
DBMaestro
Eclipse
Git
Hibernate
IBM
Jenkins
Maven
Rational rose
SAS
Subversion
Toad
UML
XMLSpy
xText

Branchen

Branchen

Versicherung

Banken und Finanzen

Automotive

Telekommunikation

Semiconductors

Einsatzorte

Einsatzorte

Düsseldorf (+500km) München (+500km) Berlin (+500km) Stuttgart (+500km) Hamburg (+500km)
Deutschland, Österreich, Schweiz
nicht möglich

Projekte

Projekte

8 Jahre 3 Monate
2016-01 - heute

Release Manager

Release Manager
Release Manager
  • Owner of the Allianz Release Management lifecycle
  • Forward Plan the release windows and cycles across a portfolio
  • Manage risks and resolves issues that affect release scope, schedule and quality
  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
  • Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
  • Manage relationships and coordinate work between different teams at different locations
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Produce Deployment, Run Books and Implementation Plans
  • Weekly Release Reporting
  • Communicate release details and schedules to the Business as required
  • Negotiate, plan and manage all release activities
  • Work with release engineers to understand impacts of branches and code merges
  • Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
  • Continually work towards making improvements in the release process
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
  • Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
  • Participate in CAB meetings to discuss release scope and/or roadblocks
  • Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
  • Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs
ETL DWH Business Intelligence Big Data Data Vault Modelling SDLC PDLC ITIL Service transition ITSM AGILE Kanban Continuous Integrations Continuous Delivery Cognos Apparo Attunity Replicate Attunity Change Data Capture iSeries Oracle DB2 DBMaestro Subversion GIT Jenkins Unix Linux Windows Java Xtext SSIS Data Migration Oracle Warehouse Builder OWB PLSQL Hubs Links Satellites SAS SAP HPLM HPSM Jira Service Now Sharepoint
Allianz
Munich, Germany
11 Monate
2015-02 - 2015-12

Release Manager

Release Manager
Release Manager
  • Responsible for the releases of the world wide car Global Ordering (GO) configuration system
  • Coordinate with all Mercedes countries for the definition of the timelines, milestones and quality gates of the releases
  • Accountable for the software deploy in all the environments (Dev, Test, Production and Maintenance) with inland and offshore teams
  • Preparation and presentation of progress and executive reports for internal management and external stakeholders
  • Liaising and coordinating with the project teams for the scheduling and releasing of new applications, features, hot fixes, emergency releases, delta and full releases
Agile Kanban IBM WebSphere MQ IBM DB2 Java Subversion Xcobol Jira Confluence TestLink Sharepoint
Daimler Mercedes
Stuttgart, Germany
2 Jahre 7 Monate
2012-06 - 2014-12

Software Project manager

Software Project manager
Software Project manager
  • Responsible for the SW modem delivery to major mobile phones manufactures and mobile operators
  • Coordination of medium/large sized developing and testing team
  • Coordination of PTCRB, GCF and IOT activities
  • Internal and customer executive project progress report
  • Steering committee and customer project direction presentation
  • Customer SPOC for all the activities related to the modem SW delivery
  • Responsible for the SW delivery according to the designed milestones
  • Responsible of all the changes in the mobile Modem FW/SW
  • Coordination of all the SW/FW changes in the modem
  • SW branching strategy elaboration, OSS software review
  • Change Control Board (CCB) Lead
  • Incident and problem management
Agile Kanban PMP customised tools Pareto analysis Gaant diagrams SLA and KPI definition Visual Basic for applications Clearquest versioning and ticketing system BI Qlickview C/C++ embedded SW Firmware Sharepoint
Intel
Duisburg, Germany
1 Jahr 5 Monate
2011-01 - 2012-05

Service Support manager

Service Support manager
Service Support manager
  • 3rd and 4th level support lead
  • Team lead in all Major Services and mobile applications integration projects at Vodafone Global
  • Point of reference for the migration, integration and support of new software releases and services for all Vodafone countries and VAS.
  • KPI, SLA definition
ITIL V3 Unix Linux Java Javascript XML Oracle based services and application HP Mercury Quality Center Remedy Bugzilla GIT Jira
Vodafone
Düsseldorf, Germany
2 Jahre
2009-01 - 2010-12

Service Transition manager

Service Transition manager
Service Transition manager
  • Responsible for Services/applications migration projects for UK, SPAIN, GERMANY, EGYPT and GREECE
  • Migration team coordination (Medium sized team)
  • SPOC for Internal and external Exec stakeholders
  • Responsible for the project progress executive reports
  • Expectation and conflict management, team motivation
  • KPI, SLA and milestones definition and evaluation
  • 3rd and 4th level support manager/Senior engineer
ITIL V3 Unix/Linux Environment Oracle DB Java Javascript XML Mercury Quality Center Remedy Bugzilla Wireshark
Vodafone
Düsseldorf, Germany
2 Jahre 10 Monate
2006-03 - 2008-12

Product delivery manager

Product delivery manager
Product delivery manager
  • Product delivery manager for MDP -  Message Delivery Platform
  • Responsible for the delivery of a customised SMS/MMS/EMAIL gateway that connects the VAPS with the MMSC and SMSC of the worldwide Vodafone network
  • SPOC between the developing team and the customer
  • Customer assistance during the testing phases of the product, milestones achievement and final go live
  • Requir ement management
  • QA manager, test case definition and test campaign organisation
Unix Linux Java Jini distributed object platform XML Oracle PostgreSQL Berkeley DB Wireshark. IBM rational Radius Diameter Payment protocols
Vodafone
Düsseldorf, Germany
2 Jahre 10 Monate
2006-03 - 2008-12

Business analyst and SW developer

Business analyst and SW developer
Business analyst and SW developer
  • Business and functional analyst for online trading portal
  • Interface between the business/marketing and development team
  • Collect the requirements for the bank trading online platform
  • Instruct the developers on the features that need to be developed

Software developer

Rational Rose UML system Unix Linux Oracle Java J2ee Javascript XML XSLT Javascript PL-SQL Eclipse ANT XML-SPY
IntesaSanPaolo Bank
Milan, Italy

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Monat
2011-11 - 2011-11

ITIL V3 Foundation

ITIL V3 Foundation, EXIN
ITIL V3 Foundation
EXIN
1 Monat
2011-11 - 2011-11

ITIL V3 Service transition

ITIL V3 Service transition, EXIN
ITIL V3 Service transition
EXIN
4 Jahre 11 Monate
1993-09 - 1998-07

Computer and SW engineering

Dott. Ing. Computer engineering, Bologna University
Dott. Ing. Computer engineering
Bologna University

Kompetenzen

Kompetenzen

Schwerpunkte

Agile
Communicative
Customer management
Executive reporting
Expectations management
ITIL V3 Foundation
ITIL Ve Service transition
Kanban
KPI
Negotiation skills
Offshore developing centre coordination
Problem solving
Project management
Service management
SLA
Stakeholders management
Support management
Team coordination
Team leader
Waterfall

Produkte / Standards / Erfahrungen / Methoden

Bugzilla
GCF
IOT
Jira
Mantis
Mercury HP quality center
MMS protocols
Mobile
MTBF
PTCRB
Qlickview
Remedy
SMS protocols
UTP
Wireless
Wireshark

Betriebssysteme

Android
IOS
Linux
Mac OS
Unix
Windows

Programmiersprachen

Assembler
C/C++
Java
Javascript
PL/SQL
PostgreSql
SQL
VBA
XML
XSLT

Datenbanken

Berkeley DB
DB2
Oracle
PostGres

Design / Entwicklung / Konstruktion

ANT
Atlassian
Cognos
Collaboration
DBMaestro
Eclipse
Git
Hibernate
IBM
Jenkins
Maven
Rational rose
SAS
Subversion
Toad
UML
XMLSpy
xText

Branchen

Branchen

Versicherung

Banken und Finanzen

Automotive

Telekommunikation

Semiconductors

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