IT support for the EMEA and India offices, approximately 300 users (mostly remote). User administration (creation, deletion, user management on AD), server management (2003-2008-2012 R2), software deployment, SCCM, basic network management, technical assistance for Windows and Mac systems and mobile devices (Android/iOS). Migration from on-prem Exchange to Office 365. Microsoft Exchange, Exchange Online and Office 365 admin, including Teams Admin and Teams Phone system, MFA management, Sharepoint admin. Microsoft Azure/Entra and DirSync/ADFS support.
User admin on SAP (GUI) / S4.
Mimecast for email platform and security administration. Jira Service management as ticketing system. TrendMicro / TrendAI Vision One management for endpoint security.
Experience with Mitel phone system and Mitel 3300 controller.
Local support analyst for international law firm DLA Piper on their Spanish branch.
Onsite and remote support to 140 users. Knowledge and support of HP and Ricoh MFD/ printers. Blackberry and mobile telephony support. Good BES and Good For Enterprise administration knowledge. Extensive support of Office 2003/2010.. Active Directory and user administration. Nortel Meridian (CS1000 Element Manager) digital telephony management as well as IP phone configuration.
Support and service of Dell laptop/desktop devices. Soft and hard token support.
ITIL v3 Foundation Certificate in IT Management, New Horizons Madrid
Course 20346 - Managing Office 365 Identities and Services, New Horizons Hamburg
Implementing and Administering Cisco Solutions (CCNA) 1.0, New Horizons Bulgaria
Certified SAFe® 6 Practitioner, Scaled Agile Inc
Kompetenzen
Kompetenzen
Top-Skills
Active Directory AdministrationServeradministrationCloudBugfixingOffice 365CCNAITIL V3SAFeNetwork SecurityWindowsAzure
Produkte / Standards / Erfahrungen / Methoden
Profile
More than 15 years of experience in IT support and systems administration, both on-site and remote liaising with international teams
Excellence in service and customer care. Proactive and constant
Ability to work effectively as a part of a team or individually
International working experience across different countries. Spanish as native language, full professional proficiency in English. Elementary proficiency of Italian.
Einsatzorte
Einsatzorte
Hamburg (+50km)
Deutschland
möglich
Projekte
Projekte
11 years 8 months
2014-11 - now
IT support
End User Analyst - SysAdminITHelpdeskSystems...
End User Analyst - SysAdmin
IT support for the EMEA and India offices, approximately 300 users (mostly remote). User administration (creation, deletion, user management on AD), server management (2003-2008-2012 R2), software deployment, SCCM, basic network management, technical assistance for Windows and Mac systems and mobile devices (Android/iOS). Migration from on-prem Exchange to Office 365. Microsoft Exchange, Exchange Online and Office 365 admin, including Teams Admin and Teams Phone system, MFA management, Sharepoint admin. Microsoft Azure/Entra and DirSync/ADFS support.
User admin on SAP (GUI) / S4.
Mimecast for email platform and security administration. Jira Service management as ticketing system. TrendMicro / TrendAI Vision One management for endpoint security.
Experience with Mitel phone system and Mitel 3300 controller.
Local support analyst for international law firm DLA Piper on their Spanish branch.
Onsite and remote support to 140 users. Knowledge and support of HP and Ricoh MFD/ printers. Blackberry and mobile telephony support. Good BES and Good For Enterprise administration knowledge. Extensive support of Office 2003/2010.. Active Directory and user administration. Nortel Meridian (CS1000 Element Manager) digital telephony management as well as IP phone configuration.
Support and service of Dell laptop/desktop devices. Soft and hard token support.
ITIL v3 Foundation Certificate in IT Management, New Horizons Madrid
Course 20346 - Managing Office 365 Identities and Services, New Horizons Hamburg
Implementing and Administering Cisco Solutions (CCNA) 1.0, New Horizons Bulgaria
Certified SAFe® 6 Practitioner, Scaled Agile Inc
Kompetenzen
Kompetenzen
Top-Skills
Active Directory AdministrationServeradministrationCloudBugfixingOffice 365CCNAITIL V3SAFeNetwork SecurityWindowsAzure
Produkte / Standards / Erfahrungen / Methoden
Profile
More than 15 years of experience in IT support and systems administration, both on-site and remote liaising with international teams
Excellence in service and customer care. Proactive and constant
Ability to work effectively as a part of a team or individually
International working experience across different countries. Spanish as native language, full professional proficiency in English. Elementary proficiency of Italian.
Vertrauen Sie auf Randstad
Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung