Project Management "Capacity Planning"

• Short term: Invention of Excel based capacity planning to ensure transparency of team workloads to support forecasting and hiring process
• Long term: Setup of Jira based add on for capacity planning, forecasting and reporting (fully integrated with Salesforce and Clockify)

Administrator - Atlassian suite

• Initial implementation of Jira/Confluence (Cloud)
• Adjustments based on clients needs - Jira Admin
• Setup for exernal access
• Setting up bridge between Salesforce and Jira for automated ticket creation
• Workshops

Interim Management - Salesforce

• Interim Product Owner for internal Salesforce ORG
• Setup agile team (PO, Dev) to take over full responsibility of internal Salesforce ORG and all business relevant tools

Other

• Consulting
• Individual trainings (project management, active listening, client communication)

Product Management

• Custom payroll exports
• Personio API integration
• NPS data analysis
• Product landscape design

Process Management

• Create process overview on all product and develpment processes
• Optimize processes (Scrum, release management, bug process, product refinements)

Other

• Scrum Product Owner
• Scrum Master

Project Management "Refinancing solution for online instalments 200m Euros"

• Project lead
• Managing project under high pressure with transaction volume of 200 million
• Euros with "Vereinigte Volksbank Raiffeisenbank eG"
• Coordinating development between 4 internal and 1 external development team
• Adjusting scope, team setup and priorities multiple times
• Direct report to C-Level

Project Management "Implementation Anaplan (Budget planning/Forecasting)"

• Stakeholder Management (internal Development team and external consulting
• agency)
• Budget controlling (negotiation of budget raise with external agency)
• Status reporting
• Prioritization
• Data analysis / quality assurance
• Business requirements engineering
• Rollout planning

Project Management "New Banking Partner"

• Review and negotiate conditions of different banks
• Stakeholder communication (internal and external)
• Create scenarios reflecting different banking fees and costs
• Develop best transition strategy of bank usage ("best case" for cash management)

• Responsible for the product development and OKR processes
• Strategic product planning, including development of business cases and budget planning
• Ensure the development process of several projects at the same time, manage their priorities and dependencies
• Responsible for project reports to the board of directors (RatePAY) and on group level (Nets A/S)

• Responsible for the development of RatePAY core products
• Building the product management team from scratch
• Driving high performance by building deeper relationships between product management and commercial teams
• Implementing agile working methods for better team results
• Responsible for the product development roadmap
• Implementing the OKR management framework (OKR master level)

• eCommerce Specialist (Shopware Business Partner)
• Webdesign
• Webhosting (500+ clients)
• Client portfolio included several state schools and public limited companies

• Product planning
• Supporting RatePAY with their software development
• Project management of up to six software development projects in parallel

• International project management (New York, Los Angeles, Chennai)
• Responsible for development and operations of mobile billing systems for iLove (online dating)
• Coordination of international development teams
• Interface management between the different entities and countries

• Responsible for technical operations of Jamba platforms in AT and CH
• Single point of contact to marketing, legal, development, incident management and mobile operators in AT and CH

• Preparation and execution of onboarding trainings for new employees: Active listening, handling complaints, communication basics, feedback rules
• Perform 1:1 trainings with 130+ call center agents during their calls, including feedback and personal development plans