2025 - 2025: Seminar on Digital transformation with bachelor students
Role: TEACHER IN DIGITAL TRANSFORMATION (FREELANCE)
Customer: Business School, Lyon
Tasks:
- Seminar on Digital transformation with bachelor students
- Change Management, BigData, Ethics, Customer relationship, Value proposition ...
- 300 students trained in 2024-25
- New proposals for 2025-26 with international students (master)
2024 - 2024: ORGANIZATION, CHANGE & TRANSFORMATION MISSION
Role: FREELANCE
Customer: Bank IS systems, Strasbourg
Tasks:
Team temporary reinforcement (Nantes, Paris, Strasbourg)
- Resp. for bi-monthly change webinar (target : Top 300 managers),
- Resp. for bi-yearly employee survey,
- Corporate culture roadshow organization.
- 2500+ employees? feedback
- 10+ corporate culture events
- Managerial recommendations
- CTO Reporting optimization
2024 - 2022: Enterprise Perf. Management
Role: SOLUTION ARCHITECT, BI CONSULTANT, DATA MANAGER (FREELANCE)
Customer: Automotive, Levallois / Paris
Tasks:
Enterprise Perf. Management - Phase 1 : Historic divisions (3/6)
- Resp. for all reporting based on the project outcomes
- Created and resp. for the market analysis dashboards
- Group Marketing teams advocate in the project (phases 1& 2)
- 10M? - 4 years (arrived year 3)
- 25 people transversal team
- 500+ users worldwide
Enterprise Perf. Management - Phase 2 : New business div. (3/6)
- Resp. for the global functional process of the project
- Resp. for all calculations (except fi nancial conso) and datafl ows
- Resp. for all reporting based on the project outcomes
- New business division & newly acquired divisions (culture topics)
- Lessons learned from phase 1
- More agile project set-up
- ?only? 2M? / 1 year / 10 people
- 200+ users worldwide
- Contractors research & choice
Data Offi ce - Interim management (creation of position)
- Resp. for the commercial, competition, segmentation data domain
- Resp. from master-data to reporting (at group level, for all divisions)
- Helped process normalization, data-culture, and data offi ce set-up
- Invited on SAP/S4, CSR (CSRD Scope 3) topics
- From Master-data architecture...
- ... to reporting roadmap
- Hired the permanent employee to -takeover (external recruitement)
2020 - 2022: Resp. for the full income statement and P&L,
Role: TREASURER (AND BARITONE, VOLUNTEER)
Customer: Strasbourg Philharmonic Choir
Tasks:
- Resp. for the full income statement and P&L,
- Resp. for the organisation of productions, and collaborative tools,
- Held the negociations with institutional partners (city, orchestra, ...)
- Co-productions with Strasbourg Philharmonic Orchestra, Mulhouse Symphony Orchestra, Stuttgart Orchesterverein ...
- 15k+ spectators per year
- 4 to 6 productions per year
- 2 employees + 10/15 temporary
- 80 volunteers to manage
2017 - 2021: CRM Analytics - Group Commercial Reporting
Role: WORLDWIDE PRODUCT OWNER, BI & DASHBOARDS EXPERT (FREELANCE)
Customer: Chemical industry, Lyon / Brussels
Tasks:
CRM Analytics - Group Commercial Reporting (fl agship)
- Resp. for need collection, review & priorization, design, ...
- Challenged every business request to assess the value
- Review of all the business rules & calculations, problem analysis
- Expert role for specifi c projects such as daily orderbook follow-up asked by the group top management during COVID-19 lockdowns
- 4000 users incl. VIP worldwide
- User training & documentation
- Level 4 support
- Multi-sources : SAP, SalesForce, MDM, GoogleSheets, ...
Other dashboards
- Global services KPIs : HR, IS, Purchasing, Cash collection, ...
- Support KPIs (SLA) to follow-up the support and service centers (CGI and internal) based in India, Lisbon, Riga, Bangkok, Curitiba
- Collaboration with 200+ colleagues
- 10+ dashboard developpers
- Travelled accross europe to train users and promote dashboards
Other roles
- Member of the change advisory board (CAB) for the ticketing system
- Digital mentor for senior managers (digital culture program)
- Invited on SAP S4/HANA, Master-Data, SalesForce topics
2016 - 2017: Resp. for Marketing studies, business simulations, KYC & CRM
Role: MARKETING OFFICER
Customer: Bookstore B2B B2C, Lyon / Paris
Tasks:
- Resp. for Marketing studies, business simulations, KYC & CRM
- Resp. for loyalty program and marketing projects
- Helped on brand strategy and service design
- 3rd bookshop online in France
- 10+ shops in Lyon / Paris
- Study and implementation of new payment methods (gift cards)
2014 - 2016: Resp. for CRM / KYC design (project framing, design thinking)
Role: CRM / KYC, STRATEGIC PROJECTS MANAGER
Customer: Bank / Real estate, Lyon / Paris
Tasks:
- Resp. for CRM / KYC design (project framing, design thinking)
- Helped on Customer Extranet and Document Digital Management topics
- Set-up of Project Management Offi ce to follow-up projects linked to strategic growth axis and corporate values
- Resp. for web projects of local subsidiaries
- Merger of 16 companies
- 84M+ entries in the CRM
- 8000+ users involved
2010 - 2011: Resp. for direct marketing, emailing, and commercial operations
Role: E-COMMERCE & MARKETING PROJECT MANAGER
Customer: Building materials, subsidiary in Lyon
Tasks:
- Resp. for direct marketing, emailing, and commercial operations
- Management of service providers and internal teams
- ERP and IS Interfaces (API)
- 80k+ B2B customers
- 1000+ users involved
2010 - 2010: PROJECTS DIRECTORING
Role: PROJECTS DIRECTOR, RETAIL & HOSPITALITY
Customer: COMMUNICATION AGENCY, SOURCE OF A STRONG CUSTOMER-ORIENTED MINDSET