Results-driven and self-directed IT Specialist with 10+years of experience in IT Services and solutions.
Aktualisiert am 29.08.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.09.2025
Verfügbar zu: 100%
davon vor Ort: 100%
IT support
Support
Kollaboratives Projektmanagement

Einsatzorte

Einsatzorte

Zürich (+50km)
Schweiz
möglich

Projekte

Projekte

2023- 2025? Digital Transformation Officer - Helvetas Swiss Intercooperation (25k + People) ? Zurich & Worldwide
My role is multifaceted, combining IT support, project management, and digital innovation to improve the user
experience.
Key responsibilities include:
  • IT User Support: I assisted users worldwide (36 countries) ensuring they have the tools and support they need to perform effectively.
  • Played key role in managing and leading projects such as upgrading users from Windows 10 to Windows 11, coordinating across teams to ensure smooth transitions and minimal disruptions.
  • Created and deployed a custom ticketing system in SharePoint, replacing the outdated Outlook-based request process.
  • Delivered extensive SharePoint training, from basic users to site owners, while also assisting in the creation of SharePoint sites through automation and scripts.
  • Managed Active Directory, Intune, Azure, and 365 environments, so I have a clear understanding of how these tools work
  • Using Microsoft Power Platform tools I automated key HR and finance processes and created simple custom applications to improve usability, cut down repetitive work, and enhance productivity.
2017-2023 IT - Engineer & Project Manager - Sharkage - (10k + People) ? London & Worldwide
Versatile role overseeing the tech Support team while leading marketing initiatives, training new staff, managing projects,
and handling accounting responsibilities.
  • Responsible for safeguarding more than 10k websites with a top-notch Artificial Intelligent Firewall.
  • Providing global IT support for website repair, protection, blacklist removal, and timely updates.
  • Collaborating extensively with top hosting companies like Amazon, Google Cloud, Bluehost, Hostgator, Godaddy, and Siteground.
  • Managing and configuring DNS infrastructure, including MX records for email routing and NS records.
  • Performing SEO, monitoring, and addressing security risks via Google Console and Ads campaigns to prevent cyber threats.
  • Established a rehacked website protocol, cutting potential cyberattacks by 40% through enhanced records and firewall log improvements, ensuring uninterrupted operations for 1k+ clients.
2015-2016 - Technical Support Leader - Virgin Mobile and Assurance Wireless - (8k + People) ? United States
  • Ticketing support 1st and 2nd level, ticket escalation and resolution (Over 50 per day)
  • Mobile and network connectivity support, phone activation, migration and troubleshooting
  • Remote and HelpDesk support
  • Account-related inquiries, billing questions, and technical problems.
  • Educating clients and partners about the federal Lifeline Assistance program from Barack Obama.
  • Conducted extensive studies to assess clients' eligibility and adherence to government benefit criteria, ensuring accurate determination of qualification.
  • CRM system and database updates. Accurate record-keeping is important for tracking customer issues and maintaining a history of interactions

Aus- und Weiterbildung

Aus- und Weiterbildung

E D U C A T I O N A N D C E R T I F I C A T I O N S

Microsoft - Power Platform PL 90 - 03/2025

Extensive training in Microsoft's low-code Power Platform, with a focus on creating business value through process automation, actionable data insights, and custom app development. Skilled in leveraging Power Apps, Power Automate, Power BI, and Power Virtual Agents to improve workflows and enhance productivity across organizations.


Google - Oficial Google TI Support - 01/2022
A five-module professional certification covering IT support fundamentals, networking, operating systems, system administration, and cybersecurity. Gained hands-on expertise in troubleshooting, user support, and infrastructure management, preparing for fast-paced, multi-platform technical environments.


Associate Degree IT Service - Universidad del Vale 2011 - 2 0 1 3

Studies focused on computer systems and technology. Hardware, software and network troubleshooting issues. Developed technical skills for entry-level TI

roles and strong foundation for acareer ni the field or further education.

P E R S O N A L D E V E L O P M E N T

Participation in rhythm and percussion workshops, focusing on coordination, cultural immersion, and musical

expression

Dance Projects.- Zürich

Tour ?El Ritmo de la Vida? with the group América Baila | September 2024: 1.5-hour performance with dances from

Colombia, Peru, Mexico, Bolivia, and Ecuador

Event organization of ?Danzas en el Parque? | Summer 2025: Monthly summer events featuring Andean dances,

participation in the organizing committee to promote community and cultural exchange

Position

Position

IT engineer with over 10 years of experience:

  • Results-oriented and independent with in-depth experience in IT services and solutions
  • Comprehensive consulting and project management expertise, focused on business and technology goals
  • Strong communication skills: conveying complex processes in a way that is understandable to end users
  • Proficient in working with various platforms and systems
  • Proven ability to proactively solve critical problems in dynamic, deadline-driven environments
  • Continuous improvement and quality promotion, with a positive attitude toward new requirements and challenges.

Info about my projects: csoto.ch/projects

Kompetenzen

Kompetenzen

Top-Skills

IT support Support Kollaboratives Projektmanagement

Produkte / Standards / Erfahrungen / Methoden

I T S K I L L S
  • Hardware: Laptops, Windows, Mac, Workstations, Servers, Routers, Switches, Racks, Components, Printers and Mobiles
  • Networking: Cabling, TCP/IP, DNS, DHCP, WAN, LAN, VLAN, VPN
  • Service Desk Solutions: OStickets, ServiceNow, SharePoint Tickets HP Service
  • Manager and Jira Solutions: Microsoft Azure, Office 365, Authenticator, OneDrive, Sharepoint, Teams.
  • AI Solution: Power BI, Power Apps, Power Automate,Power Pages y Power Virtual Agents
  • Systems: Windows Client &Server OS 15+ years, Mac OS and iOS +3 years, Linux +3 years.
  • Cybersecurity: DNS Firewall, AI Firewall, DNS,MX, NS, TXL Records, Blacklist Removal, https, SSL, SEO and Hostings
  • User Support: Local and Remote (Citrix, Skype, Slack & Windows Remote Assistance).
  • Virtualization: vMWare and Virtualbox.
  • Windows Server: Active Directory, DNS, DHCP, Group Policy, Hyper-V, SCM Deployment &Packaging.


P E R S O N A L S K I L L S

  • Behavior: Patient, Calm, Dedicated, Fair and Equal, Honest, Respectful, Funny & Serious, Thoughtful.
  • Communication: Good Listener, body language, clear and concise, open minded, constructive feedback.
  • Languages: Bilingual Spanish and English, Conversational German
  • Learning: Continuously, quick and self-learning (proactivity and permanent self-evolution).
  • Management: Natural Leadership promoting unison, leaving none behind and raising everyone to the top.

Einsatzorte

Einsatzorte

Zürich (+50km)
Schweiz
möglich

Projekte

Projekte

2023- 2025? Digital Transformation Officer - Helvetas Swiss Intercooperation (25k + People) ? Zurich & Worldwide
My role is multifaceted, combining IT support, project management, and digital innovation to improve the user
experience.
Key responsibilities include:
  • IT User Support: I assisted users worldwide (36 countries) ensuring they have the tools and support they need to perform effectively.
  • Played key role in managing and leading projects such as upgrading users from Windows 10 to Windows 11, coordinating across teams to ensure smooth transitions and minimal disruptions.
  • Created and deployed a custom ticketing system in SharePoint, replacing the outdated Outlook-based request process.
  • Delivered extensive SharePoint training, from basic users to site owners, while also assisting in the creation of SharePoint sites through automation and scripts.
  • Managed Active Directory, Intune, Azure, and 365 environments, so I have a clear understanding of how these tools work
  • Using Microsoft Power Platform tools I automated key HR and finance processes and created simple custom applications to improve usability, cut down repetitive work, and enhance productivity.
2017-2023 IT - Engineer & Project Manager - Sharkage - (10k + People) ? London & Worldwide
Versatile role overseeing the tech Support team while leading marketing initiatives, training new staff, managing projects,
and handling accounting responsibilities.
  • Responsible for safeguarding more than 10k websites with a top-notch Artificial Intelligent Firewall.
  • Providing global IT support for website repair, protection, blacklist removal, and timely updates.
  • Collaborating extensively with top hosting companies like Amazon, Google Cloud, Bluehost, Hostgator, Godaddy, and Siteground.
  • Managing and configuring DNS infrastructure, including MX records for email routing and NS records.
  • Performing SEO, monitoring, and addressing security risks via Google Console and Ads campaigns to prevent cyber threats.
  • Established a rehacked website protocol, cutting potential cyberattacks by 40% through enhanced records and firewall log improvements, ensuring uninterrupted operations for 1k+ clients.
2015-2016 - Technical Support Leader - Virgin Mobile and Assurance Wireless - (8k + People) ? United States
  • Ticketing support 1st and 2nd level, ticket escalation and resolution (Over 50 per day)
  • Mobile and network connectivity support, phone activation, migration and troubleshooting
  • Remote and HelpDesk support
  • Account-related inquiries, billing questions, and technical problems.
  • Educating clients and partners about the federal Lifeline Assistance program from Barack Obama.
  • Conducted extensive studies to assess clients' eligibility and adherence to government benefit criteria, ensuring accurate determination of qualification.
  • CRM system and database updates. Accurate record-keeping is important for tracking customer issues and maintaining a history of interactions

Aus- und Weiterbildung

Aus- und Weiterbildung

E D U C A T I O N A N D C E R T I F I C A T I O N S

Microsoft - Power Platform PL 90 - 03/2025

Extensive training in Microsoft's low-code Power Platform, with a focus on creating business value through process automation, actionable data insights, and custom app development. Skilled in leveraging Power Apps, Power Automate, Power BI, and Power Virtual Agents to improve workflows and enhance productivity across organizations.


Google - Oficial Google TI Support - 01/2022
A five-module professional certification covering IT support fundamentals, networking, operating systems, system administration, and cybersecurity. Gained hands-on expertise in troubleshooting, user support, and infrastructure management, preparing for fast-paced, multi-platform technical environments.


Associate Degree IT Service - Universidad del Vale 2011 - 2 0 1 3

Studies focused on computer systems and technology. Hardware, software and network troubleshooting issues. Developed technical skills for entry-level TI

roles and strong foundation for acareer ni the field or further education.

P E R S O N A L D E V E L O P M E N T

Participation in rhythm and percussion workshops, focusing on coordination, cultural immersion, and musical

expression

Dance Projects.- Zürich

Tour ?El Ritmo de la Vida? with the group América Baila | September 2024: 1.5-hour performance with dances from

Colombia, Peru, Mexico, Bolivia, and Ecuador

Event organization of ?Danzas en el Parque? | Summer 2025: Monthly summer events featuring Andean dances,

participation in the organizing committee to promote community and cultural exchange

Position

Position

IT engineer with over 10 years of experience:

  • Results-oriented and independent with in-depth experience in IT services and solutions
  • Comprehensive consulting and project management expertise, focused on business and technology goals
  • Strong communication skills: conveying complex processes in a way that is understandable to end users
  • Proficient in working with various platforms and systems
  • Proven ability to proactively solve critical problems in dynamic, deadline-driven environments
  • Continuous improvement and quality promotion, with a positive attitude toward new requirements and challenges.

Info about my projects: csoto.ch/projects

Kompetenzen

Kompetenzen

Top-Skills

IT support Support Kollaboratives Projektmanagement

Produkte / Standards / Erfahrungen / Methoden

I T S K I L L S
  • Hardware: Laptops, Windows, Mac, Workstations, Servers, Routers, Switches, Racks, Components, Printers and Mobiles
  • Networking: Cabling, TCP/IP, DNS, DHCP, WAN, LAN, VLAN, VPN
  • Service Desk Solutions: OStickets, ServiceNow, SharePoint Tickets HP Service
  • Manager and Jira Solutions: Microsoft Azure, Office 365, Authenticator, OneDrive, Sharepoint, Teams.
  • AI Solution: Power BI, Power Apps, Power Automate,Power Pages y Power Virtual Agents
  • Systems: Windows Client &Server OS 15+ years, Mac OS and iOS +3 years, Linux +3 years.
  • Cybersecurity: DNS Firewall, AI Firewall, DNS,MX, NS, TXL Records, Blacklist Removal, https, SSL, SEO and Hostings
  • User Support: Local and Remote (Citrix, Skype, Slack & Windows Remote Assistance).
  • Virtualization: vMWare and Virtualbox.
  • Windows Server: Active Directory, DNS, DHCP, Group Policy, Hyper-V, SCM Deployment &Packaging.


P E R S O N A L S K I L L S

  • Behavior: Patient, Calm, Dedicated, Fair and Equal, Honest, Respectful, Funny & Serious, Thoughtful.
  • Communication: Good Listener, body language, clear and concise, open minded, constructive feedback.
  • Languages: Bilingual Spanish and English, Conversational German
  • Learning: Continuously, quick and self-learning (proactivity and permanent self-evolution).
  • Management: Natural Leadership promoting unison, leaving none behind and raising everyone to the top.

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