• The Customer Success Manager manages all aspects of the post sales relationship, ensuring that every stakeholder at the customer understands the value provided
• This includes regular & broad contact with the customer in addition to review meetings, ensure customers get the maximum of the service

• The Service Program Manager’s mission is the integrated management of complex Programs in order to realize benefits for the organization.
• This includes the contract execution over the entire customer partnership life cycle.
• The Service Program Manager leads client facing Programs which transform the capabilities of customer organizations, or internal change Programs designed to implement corporate strategy.
• Transformation of WAN (>100 Sites) and UCCaaS (>15k seats).

Program- / Project- / Client- / Service Management:

• International rollout of a Managed Document Service contract, to optimize document processing infrastructure (standardized Product Basket, Secure Pull Printing, Workflow Scan Solution and Mobile Device Printing).
• Change Management, Asset Management, SLA Management for 2 customers with an international MDS contract.

• Novate back to client affiliate 41 Fixed Voice Service contracts in 32 countries.
• Process owner for Proposal Management.
• Leading the Early Adopter Process in a WAN transformation.
• Integration of a customer acquisition into an Account Unit
• Delivering bid support on Program/Project Management block.

• The Solutions Consultant is using technical and consulting expertise to identify and support initiatives on new or existing customers.
• The Solutions Consultant has a deep understanding of the business strategies in order to develop a clear view of the requirements and the scope.
• That knowledge combined with technical expertise is needed to provide a professional and sophisticated solution.
• Dedicated for two outsourcing customers [2005 total revenue > $100 million], supporting network, telephony, security, mobility, integration and messaging services.
• Leading the technical design on several bids.
• Supporting major and complex European customer deals with ability to organise and provide direction/focus for large multi discipline, multi-cultural and multi-national teams, widely dispersed and on a global basis, showing a broad and solid business background.

• The Customer Service Manager provides a global overview of operational performance and acts proactively to maintain contractual commitments by providing Performance Management (including SLA review), Change Management and Quality Management.
• The Customer Service Manager is the Customer's champion within Equant.

• The Project Manager within the Press Shop Planning is responsible to deliver a new or a renovated assembly line.
• This includes the inquiry and selection process of a supplier.
• Managing the project by using Project Management methodologies and escalation processes.

• The Electrical Engineer within the Body-Shop is the technical specialist and point of escalation for the field service on the production line.
• The Electrical Engineer supports sub-contractors and suppliers during installation of new production lines and has responsibility for the acceptance test.