Guiding and advising the customer with regards to Pega's best practices

Tasks:

Guiding and advising the customer with regards to Pega's best practices. Also, performing quality checks for the developed solution.

• Performed application reviews.
• Contributed to overall system landscape design.

Skills:

Pega 8.5.1

Tasks:

The customer, a big Nordic Bank, planned digital transformation of their business process management platform. They were building a new service landscape through a series of MLPs.

• Worked on the definition of the architecture for the solution.
• Defined project development principles based on Pega?s best practices.
• Helped with project scoping and team organization.
• Educated customer with respect to Pega's patterns and design best practices.

Skills:

Pega 8.5.2

Tasks:

Implement a digital end to end process for the onboarding of new employees as a basic version w/o integration to SAP.

• Designed the end-to-end journey together with customer SMEs and business architects.
• Implemented foundation for the solution.
• Enabled customer developers to implement a Pega solution.

Skills:

Pega 8.3 platform

Tasks:

The customer is undergoing digital transformation. Pega was chosen as a base platform for the future management applications for all services delivered by them. The first phase is to implement the platform for a variety of social services provided.

• Served as Technical advisory for the customer?s enterprise architecture board.
• Defines portions of IT landscape which work together with Pega platform.
• Designed and implemented enterprise application architecture.
• Defined development methodology, DevOps processes and deployment pipeline
• Worked on defining processes and writing user stories with business architects.
• Worked on defining user experience together with UX architects.
• Worked on implementing user stories.
• Coached customer?s developers

Skills:

Pega 8.3 platform

Tasks:

The customer was introducing a new onboarding process in HR area as well as developing a new application to support this process. Pega Platform was used to implement this application as a case management platform.

• Designed the new onboarding process together with business architects.
• Defined and implemented enterprise application architecture.
• Configured the development and test environments.
• Implemented user stories.
• Coached customer?s developers

Skills:

Pega 8.2 platform

Tasks:

The customer is one of the leading medical and pharmaceutical device companies with over 60.000 employees worldwide. The system planned to be built on the Pega platform is intended to support the approval process for all investments within the holding. The engagement was an inception for this new project.

• Served as Technical advisory for the customer.
• Estimated effort for defined user stories.
• Built a working prototype.
• Coached SSA

Skills:

Pega 8 platform

CREATING NEW MARKETING AUTOMATION TOOL

Tasks:

The customer is the biggest Austrian direct bank with about 1.3 million customers. The project delivered a combined system, which consists of an implementation of marketing campaign based on Pega Marketing platform and of fulfilment process based on Pega Case Management for loan refinancing cross-sell activities. The system allows for defining, monitoring and delivering refinancing offers to their customers.

• Set up the environment.
• Configured marketing campaigns.
• Designed and implemented fulfilment process incl. necessary integrations.
• Coached the customer with regards to Pega technology.

Skills:

Pega 7 platform, Pega Marketing Application

Tasks:

The customer uses a Pega implementation to automate digital order management. The goal of the engagement was to implement AI techniques (text analytics) to improve automation level of categorization of incoming requests. Additionally, several usability and performance issues were addressed.

• Creating and evaluating solutions to identified usability issues.
• Guidance of the integration partners during the development work.
• Design and prototypical implementation of an NLP module for automatic categorization of incoming emails.

Skills:

Pega 7 platform

Tasks:

The customer planned to replace the legacy home-grown system used for serving the employees within HR area with a Pegabased solution. The ultimate goal of the program is the creation of a new CRM system for the HR area. The engagement was to provide initial design for the system as well as technical oversight and governance to development partner and guidance to the customer.

• Solution design for standard product and integration adjustments.
• Advice on technical issues and in the context of industry standards.
• Guidance of the integration partner during the development work.
• Monitoring compliance with the manufacturer's guidelines.

Skills:

Pega 7 platform, CRM Application, different integration technologies

TECHNICAL GOVERNANCE

Tasks:

The customer is a German financial services group. The company planned to establish a Center of Excellence for Pega based projects: the CoE should provide governance and best practices for all customer's projects which based on the Pega platform as well as guidance regarding further development of the enterprise architecture and development processes. The goal of the engagement was to support the creation of CoE and to give guidance to diverse projects.

• Matching requirements with capabilities of the software platform.
• Comprehensive design for solutions for different projects.
• Definition of a corporate standard for the data model.
• Monitor compliance with best practices and other policies regarding the use of the Pega Platform.

Skills:

Pega 7 platform, CRM Application, different integration technologies