Produkt- und Projektmanagement, Qualitätssicherung sowie IT-Service-Management, mit Schwerpunkt auf Kommunikation und Anforderungsanalyse.
Aktualisiert am 21.11.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.12.2025
Verfügbar zu: 100%
davon vor Ort: 20%
Projektmanagement
Scrum
Anforderungsanalyse
Atlassian JIRA
Dokumentation
Projektkoordination
Changemanagement
Planung
Agile Softwareentwicklung
Java
Spring
Terminkoordination
Rollout
Service-Management

Einsatzorte

Einsatzorte

München (+50km)
Deutschland
möglich

Projekte

Projekte

1 Jahr 10 Monate
2024-05 - heute

PMO SAP S/4HANA Transformation (Energie Branche)

PMO Energieversorger Finanzwesen Workforce Management ...
PMO
Als PMO unterstütze ich drei Projekte in Rahmen einer SAP-Transformation auf S/4HANA
? Verwaltung von Jira: Abbildung von Arbeitspaketen als Epics und User Stories
? Unterstützung des Scrum Masters und Projektleiters bei der Sprint Planung
? Dokumentation und Protokollführung in Confluence
? Organisation und Terminplanung, Erstellung von Statusberichten und
Lenkungskreisunterlagen, sowie Onboarding von neuen Mitarbeitern
? Auswertung der Earned-Value.Analyse, Budget- und Fortschrittstracking


Kenntnisse: PMO, Scrum, Kanban, Jira, Confluence, Miro, Figma, M365, SAP

Jira Atlassian Confluence SAP Scrum Kanban agiles Projektmanagement Projektmanagement
Energieversorger Finanzwesen Workforce Management S/4HANA Earned Value Analyse Requirements Management Projektreporting Kostenmanagement Arbeitspaketen
Syna GmbH / Süwag AG (E.On)
Frankfurt am Main
8 Jahre 4 Monate
2017-11 - heute

Ivanti ticket system

Service Desk Analyst ITIL Project Planning Process Optimization ...
Service Desk Analyst
In my role as a Service Desk Analyst, I ensured seamless experiences for over 1000 employees across Europe during diverse software and hardware rollouts. Through meticulous coordination and execution, disruptions to the daily work routines were successfully prevented. I actively contributed to project success by mapping internal processes and seamlessly integrating them into the Ivanti ticket system, enhancing overall efficiency and alignment with project objectives.
  • Process Optimization:
    • Enhanced SLAs and First Call Resolution by analyzing and optimizing helpdesk processes and workflows.
  • IT Service Management Implementation:
    • Successfully integrated internal workflows into the ITIL-based ITSM system Ivanti, ensuring compliance. 
    • Conducted User Acceptance Testing (UAT) for new features and guided users in adopting the Self-Service Portal.
  • Risk Mitigation:
    • Proactively identified migration risks and developed effective solutions, preventing potential challenges.
  • Leasing-Driven Rollout:
    • Demonstrated organizational and implementation planning skills in executing a hardware rollout prompted by leasing requirements.
  • Software Migration:
    • Played a pivotal role in migrating software systems, incorporating the transition to cloud-based solutions like M365, showcasing proficiency in managing intricate IT projects.
  • User Support and Knowledge Management:
    • Ensured seamless transitions during various rollouts and migrations by providing continuous user support. 
    • Additionally, significantly contributed to knowledge management by creating detailed step-bystep user guides, leading to reduced SLA times and enhanced user proficiency.
ITIL Project Planning Process Optimization Ivanti SCCM UAT Knowledge Management Cloud Solutions Microsoft Ecosystem
ASM Assembly Systems GmbH & Co. KG
Munich
1 Jahr 1 Monat
2016-10 - 2017-10

Software development projects

Project Management Assistant Project Management Scrum Requirements Engineering ...
Project Management Assistant
As a Project Management Assistant at the Customer, I led the organization and project management of the Student's Lab (SLAB), guiding a dynamic team of 25 students through various software development projects. Embracing an agile approach, I served as Scrum Master, facilitating regular Scrum meetings to foster collaboration, streamline communication, and enable iterative development cycles. This not only ensured the overall success of the initiatives but also provided invaluable experience for the students, proving beneficial when they joined the company as fresh graduates.
  • Requirements Management:
    • Led the gathering and evaluation of software requirements for internal projects, ensuring a clear understanding of project goals.
  • Scrum Facilitation:
    • Successfully facilitated Scrum meetings, fostering collaboration and effective communication among team members.
  • Mentorship Coordination:
    • Paired students with mentors to optimize learning experiences and project outcomes.
  • Knowledge Management:
    • Implemented robust knowledge management practices using Confluence, ensuring comprehensive project documentation for future reference.
  • Jira Expertise:
    • Evaluated Jira tickets, utilizing expertise in Jira to enhance project tracking and efficiency.
  • Visual Dashboards:
    • Created visual dashboards to provide real-time insights into project status and development progress.
Project Management Scrum Requirements Engineering Jira Confluence
iteratec GmbH
Munich
1 Jahr 9 Monate
2014-08 - 2016-04

Development of an online payment service platform

QA Specialist Ruby Postman Cucumber ...
QA Specialist
As a QA Specialist at the FinTech Startup Paymill, I worked in a cross-functional team distributed between Munich, Leipzig, and Sofia, actively contributing to the development of an online payment service platform for small merchants. To support the agile environment we operated within, I took over some Scrum Master tasks due to the lack of such a dedicated role in the company. This proactive engagement contributed to improved team efficiency, better communication, and successful project outcomes.
  • User Stories and Sprint Planning:
    • Collaborated closely with the Product Owner to refine user stories during Product Backlog Refinement, contributing to efficient sprint planning.
    • Participated in the estimation of user stories, task creation, and sprint planning to align with project timelines.
  • Acceptance Criteria and DoD:
    • Defined clear acceptance criteria and the Definition of Done (DoD) to reflect stakeholders? expectations and completion standards.
  • Automated Testing:
    • Mapped user stories to Gherkin-based test scenarios and executed automated system tests in Ruby using Cucumber, following the agile Behaviour-Driven Development (BDD) methodology.
  • API and Manual Testing:
    • Conducted API testing using Postman and performed hands-on manual testing for seamless integration with external applications, ensuring robust functionality.
  • Critical Bug Detection:
    • PayPal Integration Release:
      • In the final stages before the PayPal integration release, my manual testing revealed the sudden disappearance of the PayPal menu from our platform's GUI
      • Swift action ensured the bug was promptly fixed, guaranteeing an on-time release
    • Transaction Metrics Calculation:
      • While testing API requests during the redesign of the transaction dashboard, I detected inaccuracies in the metrics
      • Delving into the database, I unearthed a design flaw and identified issues with table relations, pinpointing the root cause of incorrect transaction metric calculations
Ruby Postman Cucumber Jira Confluence Scrum Kanban PHP Jenkins
Paymill GmbH
Munich

Aus- und Weiterbildung

Aus- und Weiterbildung

2021 - 2022

Alpha Program with Java

Telerik Academy


2012 - 2019

B.Sc. Informatics

Technical University of Munich


Certifications

2024

  • Professional Scrum Master I, Scrum.org
  • Project Management - Google Professional Certificate

Kompetenzen

Kompetenzen

Top-Skills

Projektmanagement Scrum Anforderungsanalyse Atlassian JIRA Dokumentation Projektkoordination Changemanagement Planung Agile Softwareentwicklung Java Spring Terminkoordination Rollout Service-Management

Produkte / Standards / Erfahrungen / Methoden

Project Management
Scrum
Jira
Confluence
Asana
Azure DevOps
Requirements Engineering
M365
Azure
Intune
SharePoint
Java
Spring
Hibernate
JUnit
SQL

Profile

Communicative and analytical professional with a rich background spanning product and project management, QA, and IT service management, I excel in swiftly grasping complex matters and identifying optimization potential. With a track record of success in various IT domains, I bring a unique blend of versatility and efficiency to every challenge.

Einsatzorte

Einsatzorte

München (+50km)
Deutschland
möglich

Projekte

Projekte

1 Jahr 10 Monate
2024-05 - heute

PMO SAP S/4HANA Transformation (Energie Branche)

PMO Energieversorger Finanzwesen Workforce Management ...
PMO
Als PMO unterstütze ich drei Projekte in Rahmen einer SAP-Transformation auf S/4HANA
? Verwaltung von Jira: Abbildung von Arbeitspaketen als Epics und User Stories
? Unterstützung des Scrum Masters und Projektleiters bei der Sprint Planung
? Dokumentation und Protokollführung in Confluence
? Organisation und Terminplanung, Erstellung von Statusberichten und
Lenkungskreisunterlagen, sowie Onboarding von neuen Mitarbeitern
? Auswertung der Earned-Value.Analyse, Budget- und Fortschrittstracking


Kenntnisse: PMO, Scrum, Kanban, Jira, Confluence, Miro, Figma, M365, SAP

Jira Atlassian Confluence SAP Scrum Kanban agiles Projektmanagement Projektmanagement
Energieversorger Finanzwesen Workforce Management S/4HANA Earned Value Analyse Requirements Management Projektreporting Kostenmanagement Arbeitspaketen
Syna GmbH / Süwag AG (E.On)
Frankfurt am Main
8 Jahre 4 Monate
2017-11 - heute

Ivanti ticket system

Service Desk Analyst ITIL Project Planning Process Optimization ...
Service Desk Analyst
In my role as a Service Desk Analyst, I ensured seamless experiences for over 1000 employees across Europe during diverse software and hardware rollouts. Through meticulous coordination and execution, disruptions to the daily work routines were successfully prevented. I actively contributed to project success by mapping internal processes and seamlessly integrating them into the Ivanti ticket system, enhancing overall efficiency and alignment with project objectives.
  • Process Optimization:
    • Enhanced SLAs and First Call Resolution by analyzing and optimizing helpdesk processes and workflows.
  • IT Service Management Implementation:
    • Successfully integrated internal workflows into the ITIL-based ITSM system Ivanti, ensuring compliance. 
    • Conducted User Acceptance Testing (UAT) for new features and guided users in adopting the Self-Service Portal.
  • Risk Mitigation:
    • Proactively identified migration risks and developed effective solutions, preventing potential challenges.
  • Leasing-Driven Rollout:
    • Demonstrated organizational and implementation planning skills in executing a hardware rollout prompted by leasing requirements.
  • Software Migration:
    • Played a pivotal role in migrating software systems, incorporating the transition to cloud-based solutions like M365, showcasing proficiency in managing intricate IT projects.
  • User Support and Knowledge Management:
    • Ensured seamless transitions during various rollouts and migrations by providing continuous user support. 
    • Additionally, significantly contributed to knowledge management by creating detailed step-bystep user guides, leading to reduced SLA times and enhanced user proficiency.
ITIL Project Planning Process Optimization Ivanti SCCM UAT Knowledge Management Cloud Solutions Microsoft Ecosystem
ASM Assembly Systems GmbH & Co. KG
Munich
1 Jahr 1 Monat
2016-10 - 2017-10

Software development projects

Project Management Assistant Project Management Scrum Requirements Engineering ...
Project Management Assistant
As a Project Management Assistant at the Customer, I led the organization and project management of the Student's Lab (SLAB), guiding a dynamic team of 25 students through various software development projects. Embracing an agile approach, I served as Scrum Master, facilitating regular Scrum meetings to foster collaboration, streamline communication, and enable iterative development cycles. This not only ensured the overall success of the initiatives but also provided invaluable experience for the students, proving beneficial when they joined the company as fresh graduates.
  • Requirements Management:
    • Led the gathering and evaluation of software requirements for internal projects, ensuring a clear understanding of project goals.
  • Scrum Facilitation:
    • Successfully facilitated Scrum meetings, fostering collaboration and effective communication among team members.
  • Mentorship Coordination:
    • Paired students with mentors to optimize learning experiences and project outcomes.
  • Knowledge Management:
    • Implemented robust knowledge management practices using Confluence, ensuring comprehensive project documentation for future reference.
  • Jira Expertise:
    • Evaluated Jira tickets, utilizing expertise in Jira to enhance project tracking and efficiency.
  • Visual Dashboards:
    • Created visual dashboards to provide real-time insights into project status and development progress.
Project Management Scrum Requirements Engineering Jira Confluence
iteratec GmbH
Munich
1 Jahr 9 Monate
2014-08 - 2016-04

Development of an online payment service platform

QA Specialist Ruby Postman Cucumber ...
QA Specialist
As a QA Specialist at the FinTech Startup Paymill, I worked in a cross-functional team distributed between Munich, Leipzig, and Sofia, actively contributing to the development of an online payment service platform for small merchants. To support the agile environment we operated within, I took over some Scrum Master tasks due to the lack of such a dedicated role in the company. This proactive engagement contributed to improved team efficiency, better communication, and successful project outcomes.
  • User Stories and Sprint Planning:
    • Collaborated closely with the Product Owner to refine user stories during Product Backlog Refinement, contributing to efficient sprint planning.
    • Participated in the estimation of user stories, task creation, and sprint planning to align with project timelines.
  • Acceptance Criteria and DoD:
    • Defined clear acceptance criteria and the Definition of Done (DoD) to reflect stakeholders? expectations and completion standards.
  • Automated Testing:
    • Mapped user stories to Gherkin-based test scenarios and executed automated system tests in Ruby using Cucumber, following the agile Behaviour-Driven Development (BDD) methodology.
  • API and Manual Testing:
    • Conducted API testing using Postman and performed hands-on manual testing for seamless integration with external applications, ensuring robust functionality.
  • Critical Bug Detection:
    • PayPal Integration Release:
      • In the final stages before the PayPal integration release, my manual testing revealed the sudden disappearance of the PayPal menu from our platform's GUI
      • Swift action ensured the bug was promptly fixed, guaranteeing an on-time release
    • Transaction Metrics Calculation:
      • While testing API requests during the redesign of the transaction dashboard, I detected inaccuracies in the metrics
      • Delving into the database, I unearthed a design flaw and identified issues with table relations, pinpointing the root cause of incorrect transaction metric calculations
Ruby Postman Cucumber Jira Confluence Scrum Kanban PHP Jenkins
Paymill GmbH
Munich

Aus- und Weiterbildung

Aus- und Weiterbildung

2021 - 2022

Alpha Program with Java

Telerik Academy


2012 - 2019

B.Sc. Informatics

Technical University of Munich


Certifications

2024

  • Professional Scrum Master I, Scrum.org
  • Project Management - Google Professional Certificate

Kompetenzen

Kompetenzen

Top-Skills

Projektmanagement Scrum Anforderungsanalyse Atlassian JIRA Dokumentation Projektkoordination Changemanagement Planung Agile Softwareentwicklung Java Spring Terminkoordination Rollout Service-Management

Produkte / Standards / Erfahrungen / Methoden

Project Management
Scrum
Jira
Confluence
Asana
Azure DevOps
Requirements Engineering
M365
Azure
Intune
SharePoint
Java
Spring
Hibernate
JUnit
SQL

Profile

Communicative and analytical professional with a rich background spanning product and project management, QA, and IT service management, I excel in swiftly grasping complex matters and identifying optimization potential. With a track record of success in various IT domains, I bring a unique blend of versatility and efficiency to every challenge.

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