Portfolio Management: Directed international service management team ensuring seamless alignment with technical, commercial, and financial objectives across multi-million EUR accounts
Strategic Consulting: Provided executive-level advisory on service strategies, transformation roadmaps, and network optimisation initiatives, directly contributing to customer business goal achievement
Cross-Functional Excellence: Orchestrated collaboration between pre-sales, sales, and technical teams to develop and deliver tailored telecommunications solutions for enterprise customers
Executive Engagement: Represented department interests in steering committees with customer senior executives, driving strategic decision-making and relationship management
Operational Innovation: Championed continuous improvement and automation initiatives, resulting in enhanced service quality and operational efficiency improvements
Cloud Modernisation: Successfully delivered cloud transformation services enabling modernisation of legacy bare-metal network elements
Nokia Mobile Core ProductsHPE Data Center IT Productsutimaco HSM Products
FOCUS: ITIL driven Service Excellence & Digital Transformation (Mobile Core Networks, SDM Platforms)
ITIL Implementation: Successfully implemented ITIL-based operational excellence across multinational teams, standardising incident, change, and problem management processes
Performance Management: Monitored SLA compliance and analysed performance KPIs, delivering measurable process improvements and customer satisfaction gains
Service Innovation: Supported comprehensive service transformation and automation initiatives, advancing digitalisation excellence across customer portfolios
Relationship Management: Managed complex stakeholder relationships ensuring seamless service delivery and maintaining high customer retention rates
Nokia Mobile Core ProductsHPE Data Center IT Productsutimaco HSM Products
Portfolio Management: Directed international service management team ensuring seamless alignment with technical, commercial, and financial objectives across multi-million EUR accounts
Strategic Consulting: Provided executive-level advisory on service strategies, transformation roadmaps, and network optimisation initiatives, directly contributing to customer business goal achievement
Cross-Functional Excellence: Orchestrated collaboration between pre-sales, sales, and technical teams to develop and deliver tailored telecommunications solutions for enterprise customers
Executive Engagement: Represented department interests in steering committees with customer senior executives, driving strategic decision-making and relationship management
Operational Innovation: Championed continuous improvement and automation initiatives, resulting in enhanced service quality and operational efficiency improvements
Cloud Modernisation: Successfully delivered cloud transformation services enabling modernisation of legacy bare-metal network elements
Nokia Mobile Core ProductsHPE Data Center IT Productsutimaco HSM Products
FOCUS: ITIL driven Service Excellence & Digital Transformation (Mobile Core Networks, SDM Platforms)
ITIL Implementation: Successfully implemented ITIL-based operational excellence across multinational teams, standardising incident, change, and problem management processes
Performance Management: Monitored SLA compliance and analysed performance KPIs, delivering measurable process improvements and customer satisfaction gains
Service Innovation: Supported comprehensive service transformation and automation initiatives, advancing digitalisation excellence across customer portfolios
Relationship Management: Managed complex stakeholder relationships ensuring seamless service delivery and maintaining high customer retention rates
Nokia Mobile Core ProductsHPE Data Center IT Productsutimaco HSM Products