Consultant and Developer: Systems Management, Backoffice, Network, Automation⁷

Update small SCCM Site Structures / single SCCM Sites (1610, 1702) to 1710 incl. Troubleshooting afterwards

Support for the Client SCCM Team in Operation, Planning, Conception und Extension of Microsoft SCCM (Current Branch) Infrastructure as well as Daily Business; Support of building technical Concepts and Implementation of the Concepts; Support of technical Consulting of the internal Projektmanager (Conception and Implementation and Roll-Out); Support, Optimizing und Enhancement of the Windows 8.1/Windows10 Client Images based on internal Specifications and Requirements.

• Installation, Configuration, Update of SCCM Server and -Clients
• Troubleshooting SCCM Problems
• 2nd- and 3rd-Level Support
• Assistance for Problem Management
• Build and maintain technical Documentation
• Plan and assist with Implementierung of the Services
• Build an Emergency Concept for the complete SCCM- and SCOR-Environment of Customers and own Service
• Build a rough Concept for implementing "ExpressUpdates" for Windows 10/Server 2016 with SCCM CB 1702

Building of a Concept for updating the existing SCCM 2012R2 Site Structure (CAS + Primary Site) auf SCCM Current Branch (2016) as well as Validation in a Test Environment.
The Implementation of the Update was done by the Customer with by Supervision.

- Daily Operating and Maintenance of the SCCM Infrastruktur
- Implementation of new peripheral SCCM Site Servers
- Patchmanagement via SCCM (ADR)
- Distribution and Deployment of Applikations with SCCM
- Optimizing und Advancement of the SCCM Environments
- Migration of Customers to SCCM
- Test & QA
- Documentation of Processes
- Changemanagement
- Troubleshooting MS Client and Servers
- Monitoring of SCCM
- Implementation of new Task Sequences
- Communication with Customers of the Platform
- Coordination with other Service Units of the IT Service Provider

- Cooperation building and maintaining Concepts for SCCM Current Branch (2016)

- Build and Deploy Software Packages (not the MSIs)
- Administer, configure and refine the international SCCM Structure for Clientmanagement
- Optimize the existing Software Updates (ADRs)
- Test and QA of Software Packages
- SPOC for Support of End Users, Service Desk, License Management und Infrastructure
- Build Documentations and Reports

Build of a Side-by-Side Upgrade Concept to SCCM Current Branch (2016)

This couldn't be completed due to End of Contract (and End of Budget)

Consulting Service / Implementation of Role Based Administration, partial Adjustment of the existing Concept

Consulting Service for Optimizing the existing SCCM Site Structure
- Focus: Troubleshoting of the Link to 2 Primary-Sites with a weak WAN-Connection (VPN) / Better Fault Tolerance with short Link Failures

additionally:
Implementation of Role Based Administration, partial Adjustment of the existing Concept

Consolidation of the Structures in AD and existing GPOs as a preparative Measure for the planned Client-Migration to Windows 10
- New Stucture in AD, Side-by-Side with the existing Structure
- Transfer and adapt existing GPOs for the Clients, Link GPOs in the new Structure

- Test Functionality with existing Win7 Standardclient and with Win10-Clients (MS Standard Installationen) in the new Structure

- IT Consulting for client services

- SCCM administration

- Server and client administration

- Request, incident, change and problem management

(internal and for various customers)

Consulting in following areas:

- SCCM 2007/2012:

- Optimizing of software distribution across different sites with slow WAN connections

- Rebuild/optimization of site structures

- Development of export scripts to transfer various inventory data from SCCM 2007 into another asset database (customer's own development)

- Windows 7/8.x:

- Development of automated repair tools for use by 1st-/2nd-Level Support

- Enabling of a 2nd-Level-Support Team

Separation of existing AD:

- Complete set-up of a new AD with same structure and security rights like the existing one as far as needed

(Set-up of new servers was done by customer before as far as possible)

- Transfer and adaption of Client-GPOs from the existing AD

- Move of all shares, user rights & data

- Move of clients to the new AD (by VB-Script)

- Complete documentation of all settings done by me and partially done by customer

- Optimization in AD, partially rebuild of AD Structures

- Alignment of authorization in AD ("Least Privilege")

- Development and adjusting of Client GPOs to meet seurity

requirements for Windows Clients incl. Internet Explorer

- Change Management: Creation, support and implementation of Change Implementation Plans

- 3rdL Client Config SPOC for 2ndL (Daily Business)

- Development, test und implemention of standard- und

non-standard solutions

- Creation of test plans and check lists for internal and external use

- Documentation (concepts and operating instructions) for

2ndL/3rdL service staff as well as customer

- Test and acceptance of custom-built client config tools

(UCMS, CacheDB)

- Support resolving major incidents

- Responsibility for administrative tools (database-driven) and for applicationen, where customer's application owner was not available or could not be found.

~300000 Clients, ~380000 Useraccounts (~265000 User)

- 3rdL Client Config SPOC for 2ndL (Daily Business)

- Change Management: Creation, support and implementation of Change Implementation Plans

- Development, test und implemention of standard- und

non-standard solutions

- Documentation (concepts and operating instructions) for

2ndL/3rdL service staff as well as customer

- Support resolving major incidents

- Responsibility for administrative tools (database-driven) and for applicationen, where customer's application owner was not available or could not be found.

~300000 Clients, ~380000 Useraccounts (~265000 User)

- 3rdL Client Config SPOC for 2ndL (Daily Business)

- Development, test und implemention of standard- und

non-standard solutions

- Creation of test plans and check lists for internal and external use

- Documentation (concepts and operating instructions) for

2ndL/3rdL service staff as well as customer

- Support resolving major incidents

- Responsibility for administrative tools (database-driven) and for applicationen, where customer's application owner was not available or could not be found.

- Rollout Coordination "Migration EuC" Karlsruhe (>5000 Clients, >5000 Users) with sole responsibility for this Location

- 3rdL Client Config SPOC for 2ndL (Daily Business)

- Development, test and implementing of standard- and non-standard solutions

- Build of test plans and checklists for internal

and external use

- Documentation (Concepts and operation instructions) for

2ndL/3rdL Service technicians and customers

- Test and acceptance new versions of custom specific client config tools

(UCMS, CacheDB)

- Support bei major incidents

- Operation of the SMS servers (SMS 2.0, later 2003, partially SCCM)

- Build concept, implementation and operation of SMS (Windows

2003 Server, SQL 2000 und SMS 2003) -- Side-by-side migration

- Development and documentation of processes and procedures of distribution and support of the software distribution and for the hotfix-/release upgrades

of the existing Windows 2000/XP clients with SMS and the customer's own release management tool

- Support und troubleshooting of software distribution and updates

- Validation of software packages and updates that were provided centrally

- Complete implementation of the hotfix distribution (incl. development of packages) for the legacy environment: Windows NT4/Win9x clients without SMS, only based on own scripts

(Hotfixes for operating system, Internet Explorer and MS Software)

- Advancement, documentation and troubleshooting of customer's special tool to acquire asset information of all hardware at the location (standard and special hardware). Customer needed adoption of this tool by me without an existing documentation; serious re-design was needed.

- Development and maintenance of scripts for automated troubleshooting and automated quality control of the hotfix distribution and keep-alive of the SMS clients on all machines.

- Development and maintenance of scripts for automated troubleshooting by the local service staff (leaded to massive reduction of needed persons in the service staff)

- Migration EuC: 1st preparation for the following project: Technical testing, pilots, quality assurance, rollout assistance for other locations with earlier start of the migration

- Responsibility for administrative tools (database-driven) and for applicationen, where customer's application owner was not available or could not be found (since 2008)

Enterprise: 7650 Servers, 340370 Clients, 444790 User

Sector: 830 Server, 25570 Clients, 30750 User

Location: 360 Server, ca. 4500 Clients, 5240 User