Fachlicher Schwerpunkt dieses Freiberuflers

Programm und Projektmanagement, Interimsmanagement (Operations) sowie Personalführung (disziplinarisch/fachlich) im internationalen Umfeld

verfügbar ab
10.01.2021
verfügbar zu
100 %
davon vor Ort
80 %
PLZ-Gebiet, Land

D6

Städte
Frankfurt am Main
50 km
Kontaktwunsch

Ich möchte bevorzugt für Projekte in diesen Einsatzorten kontaktiert werden.

Kommentar

Rhein-Main-Gebiet

Projekte

01/2018 - 07/2019

1 Jahr 7 Monate

Prograamme Manager

Rolle
Head of Operations
Einsatzort
Frankfurt am Main
Projektinhalte

Program Management responsibility (Head of Operations) for Germany, focusing on Consulting services to Deutsche Telekom accelerating Microsoft O365 business (Digitalisation/ Workplace 4.0)

 

Main tasks:

 

Lead all operational processes for Modality Systems Germany, incl. Delivery, Finance, Resourcing as well as partner/ sub-contractor management and Sales support.

 

Management of Modality service/product delivery to the German market

 

Management of partners and sub-contractors

 

Representation of Modality in commercial and delivery/planning/review contexts

 

Manage resourcing – internally and with partners – including role definition and recruitment

 

Additional tasks:

 

In conjunction with Sales team, actively introduce/upsell, as appropriate, Modality products/services to complement/enhance agreed delivery

 

Track and QA delivery to customers including utilisation, acceptance and commercial coverage with particular focus/responsibility for Deutsche Telekom related delivery and revenue recognition

 

Internal communication of German market/customer requirements, acting as ‘customer champion’ with ‘business case’ for resource alignment/funding

 

Ensure German delivery team has correct composition/skills to satisfy known and projected needs

 

Internal communication re general German market delivery and lessons learned to a wider Modality audience and in Management forums

 

Maintain knowledge of key O365 provision, benefits/limitations and roadmap 

 

Communication peers:

 

External: Customer, Partner, Subcontractor

 

Internal: Company/BU management (C-level, D-level), Sales, Product development, Product management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources, Technical support.

 

Work language:

 

English (prime), German

Kenntnisse

Portfoliomanagement

Projekt Management

Finance

Reporting

Programm Management

personalführung

Service Delivery Management

Kundenmanagement

Partnermanagement

Relationshipmanagement (Kunde

Partner)

Digitalisierung

Produkte

MS Office 365

Arbeitsplatz 4.0

Projekthistorie

Position:      Programme Manager

 

Duration: 19 Months (01.2018 – 07.2019) – Modality Systems Germany GmbH

 

Program Management responsibility (Head of Operations) for Germany, focusing on Consulting services to Deutsche Telekom accelerating Microsoft O365 business (Digitalisation/ Workplace 4.0)

 

Main tasks:

 

Lead all operational processes for Modality Systems Germany, incl. Delivery, Finance, Resourcing as well as partner/ sub-contractor management and Sales support.

 

Management of Modality service/product delivery to the German market

 

Management of partners and sub-contractors

 

Representation of Modality in commercial and delivery/planning/review contexts

 

Manage resourcing – internally and with partners – including role definition and recruitment

 

Additional tasks:

 

In conjunction with Sales team, actively introduce/upsell, as appropriate, Modality products/services to complement/enhance agreed delivery

 

Track and QA delivery to customers including utilisation, acceptance and commercial coverage with particular focus/responsibility for Deutsche Telekom related delivery and revenue recognition

 

Internal communication of German market/customer requirements, acting as ‘customer champion’ with ‘business case’ for resource alignment/funding

 

Ensure German delivery team has correct composition/skills to satisfy known and projected needs

 

Internal communication re general German market delivery and lessons learned to a wider Modality audience and in Management forums

 

Maintain knowledge of key O365 provision, benefits/limitations and roadmap 

 

Communication peers:

 

External: Customer, Partner, Subcontractor

 

Internal: Company/BU management (C-level, D-level), Sales, Product development, Product management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources, Technical support.

 

Work language:

 

English (prime), German

 

 

Position:      Technical Account Manager

 

Duration: 3 Years (2015 – 2017) – PGi

 

Customer facing role (Diamont Accounts DACH) responsible for assisting Global Account Managers (sales executives) with design and selling of PGI proprietary UC and integrated third-party solutions

 

Main tasks:

 

Ownership of customer relationships with technology groups, product management, and service owners

 

Evangelism and development of preference for PGi Products and Services within customer constituencies including PGi partner solutions (e.g. Microsoft, Cisco, …)

 

Proposal and solutions development based on PGi and Partner Products and Services

 

Ownership of internal relationships with technology groups, product management, project management office and operations to act as bridge between our product and our customer.

 

Support introduction of Modality Systems GmbH to German Market

 

Definition/Alignment of all operational processes for Modality Systems GmbH and its delivery partners, including continuous and strategic monitoring and reporting

 

 

Additional tasks:

 

Technology alignment with the customer including joint roadmap & proposal development

 

Expert opinions and guidance based on deep knowledge of products, service and strategy provided by PGi, Microsoft, Cisco and other PGI technology partners

 

Implementation support: provides insight and support to PMO Lead

 

Communication peers:

 

External: Customer, Partner, Subcontractor

 

Internal: Company/BU management (C-level, D-level), Sales, Product development, Product management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources, Technical support.

 

Work language:

 

English (prime), German

 

Position:      Manager Consulting & Support

 

Duration: 18 Months (10.2012 – 03.2014) – Orga Systems GmbH

 

Customer responsible Program Manager for DACH region

 

Main tasks:

 

Operational customer, partner and subcontractor management (multiple management level), primary point of contact for and company representative in any management discussion/meeting

 

Lead all service delivery activities of cross-functional, multi-cultural and geographically dispersed (onshore/offshore) customer specific project teams (internal & external resources) incl. staff planning (allocation/recruiting), skill definition and team development (training, coaching/mentoring)

 

Actively driving the strategic customer dialogue on long-, medium- and short-term topics to establish a trusted business partnership with customers, partners and/or subcontractors

 

Operationally lead first introduction of new integrated Order management and Billing software solution into new target market (Automotive)

 

Continuous monitoring and reporting (incl. C-level reporting) all projects/project activities focusing on time, cost and quality KPIs (considering the actively defined customer strategy).

 

Proactively identify and validate upsell opportunities in close cooperation with the customer / Product Management/ Product Development / Sales and create the corresponding offers (price definition based on estimated cost, risk and margin guidelines) and SOWs

 

Additional tasks:

 

Define and communicate internally overall customer strategies considering the specific external requirements and the internal product/resource development planning

 

Support definition and implementation of internal strategy on business unit development

 

Active contribution to best practice knowledge sharing and global asset development (for reuse)

 

Communication peers:

 

External: Customer, Partner, Subcontractor

 

Internal: Company/BU management (C-level, D-level), Sales, Product development, Product management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources, Technical support.

 

Work language:

 

English (prime), German


E-Postbrief: A Deutsche Post DHL developed solution to provide secure transmission of electronical letters with online or printed delivery for residential (individual transmission) and business customers (mass transmission). As a hosted solution (delivery as SaaS), E-Postbrief provides a Web-Interface for residential customer access and an integrated solution into business customers existing IT-landscape.

 

Position:      Teamlead Operations and Support E-Postbrief

 

Duration: 12 Months (04.2011 –03.2012) – Deutsche Post DHL

 

Lead and manage operations and support team for business customer E-Postbrief solution

 

Main tasks:

 

Lead and manage functional and disciplinary the Operations and Support Team (external & internal resources) incl. team recruiting, team change (external to internal) and resource development.

 

Definition and implementation of internal strategy, positioning/establishing department as line function within business unit and being delegate of authority for head of department.

 

Internal interface to customer service (1st line), development, test, product management, operational and strategic customer connection department and Sales Support

 

Introduction and establishing of ITIL based Support processes

 

Optimization of operational activities regarding operation, linking and support for business customers

 

Operational subcontractor management for selected VPN technologies and data center infrastructure/operations

 

Position:      PMO Operations and Support E-Postbrief

 

Duration: 5 Months (11.2010 –03.2011) – Deutsche Post DHL

 

Definition and planning of department strategy (general setup, processes, optimization initiatives) incl.

monitoring and reporting

 

Main tasks:

 

Definition and implementation of department specific reporting and KPIs

 

Drive definition and support implementation of department setup, processes and recruiting

 

Management of resource agencies and overall budget control (resources, infrastructure, product specific cost)

 

Support head of department on all operational topics (resourcing, definition of work packages, implementation planning, monitoring)

 

Being delegate of authority for team lead as well as for head of department

 

Communication peers:

 

External: VPN technology Software/Hardware suppliers, Data center infrastructure/operations

Supplier, Resourcing agencies

 

Internal: Customer service (1st line), Product development, Test, Product management, Operational and strategic customer connection department, Sales Support

 

Work language:

 

German


Position:      Advisor/Manager OSS/BSS Integration

 

Duration: 4 years (2005 – 2009) – Nortel

 

Customer Management responsibility for Implementation of OSS/BSS Solutions in DACH/EMEA with disciplinary/functional people management responsibility

 

Main tasks:

 

Definition, engineering and implementation of customer specific OSS/BSS software solutions, mainly for Carrier VoIP and Data networks

 

Consolidation of customer requirements to define a solution concept considering the existing IT-Landscape and operational processes (incl. business models)

 

Cost estimation of targeted solution (Hardware/ Software, Installation and Commissioning, Customization) incl. selection of 3rd Party software vendor and definition of scope for subcontract.

 

Price definition based on cost, risk and margin guidelines

 

Project management (with special focus on delivery in time, cost and quality) of one particular and program management (focusing on planning, monitoring and Hot issue/Engagement management) of various parallel running projects

 

Partner and subcontractor management to ensure delivery based on contractual agreements

 

Execution/Monitoring of hand-over process (incl. Acceptance testing)

 

Additional tasks:

 

Definition of standardized solutions and implementation processes as well as strategic definition of Service portfolio (incl. vendor selection) and creation of contractual binding Scope of Work documents.

 

Support Sales and Pre-sales organization to ensure accurate positioning of specific solutions and services by attending/running customer presentations as well as supporting Purchasing and Bid management on delivery content and pricing for subcontracts/bids

 

Maintenance of customer relationship and push sales by identification and communication of Service

Up-sell opportunities (consultancy, customization, managed services) or presentation of new team related service/delivery capabilities to existing customer base

 

Communication peers:

 

External: Customer, Software/Hardware suppliers, Service delivery partner

 

Internal: Account/Sales, Pre-Sales, Bid-Management, Purchasing, Supply management, Project Office, Tech. Support, Network Integration, Development, Product/Service management, Legal and customer specific operational leader

 

Work language:

 

English (prime), German


Position:       Techn. Account Manager / Advisor / Manager 3rd level Support

 

Duration: 5 years (2000 – 2005) - Nortel

 

Product/Customer responsible 3rd level Support Manager (with disciplinary/functional people management responsibility) for DACH/EMEA region in direct customer contact

 

Main tasks:

 

Ensure all reported problems for customers are resolved in accordance with contracted SLAs and existing support processes

 

Creation and communication of customer specific service reporting (external/internal)

 

Escalation point of contact for customer/internal management in Emergency situations (Customer Advocacy/Engagement Manager) and management of internal resources to resolve existing outage situations (active case management)

 

Presentation of final/work around solutions (incl. risk, exceptions) in front of customer management

 

Ensure accurate problem reproduction and analysis (RCA) incl. customer communication of results

 

Creation and maintenance of customer specific emergency documentation

 

Regular (monthly/quarterly) and on demand (emergency/outage) customer visits as well as support CSAT processes and activities

 

Additional tasks:

 

Planning of software updates/upgrades with customer

 

Identification of customer specific software feature requests and communication into Product management/Pre-Sales/Sales as well as identification of Service opportunities (Up-Sell opportunities) and communication into Sales team

 

Support setup and management of PAN-European team of Customer Support Managers (TAMs)

 

Creation and maintenance of 3rd level tech. support cost model for EMEA.

 

Initiate creation and optimization of ‚Installed base database for EMEA, incl. Equipment, SLA targets and KPIs, support budget, software level, customer specific agreements

 

Analyzing of existing support processes for improvement and internal communication

 

Communication peers:

 

External: Customer, Servicepartner

 

Internal: Account/Sales, Pre-Sales, Bid-Management,  Network Integration, Development, Product/Service management  and customer specific operational leader

 

Work language:

 

English (prime), German

 


Branchen

IT-Allgemein

Telekommunikation (SW- Integration)

Logistik (Aufbau und Betrieb e-Postbrief)

Automotive (SW-Hersteller, Integration)

Software (SAP) (UCC)

Pharma (UCC)

Telekommunikation (Digitalisierung)

Kompetenzen

Sprachkenntnisse
Deutsch
Muttersprache
Englisch
Verhandlungssicher

Aufgabenbereiche
Arbeitsplatz 4.0
Digitalisierung
Finance
Firmengründung
Aufbau von operativen Teams
Krisenmanagement
Eskalationsmanagement, Engagementmanagement
Partner)
personalführung
Programm Management
Projekt Management
Projektmanagement
Projekt- und Programmmanagement
Relationshipmanagement (Kunde
Service Delivery Management
strategische Umorientierung
Optimierung von bestehenden operativen Strukturen/Einheiten

Schwerpunkte
IT, EDV
Allgemein mit Schwerpunkt Telekommunikation
Strategie, Planung
Schwerpunkt: Operative Einheiten

Managementerfahrung in Unternehmen
0 - 2,5 Mio. Euro Umsatz
Im Rahmen von SLA Sicherstellung
3 - 12,5 Mio. Euro Umsatz
Im Rahmen von Projekttätigkeiten

Personalverantwortung
1 - 5 Mitarbeiter
Support/Engineeringteam
11 - 25 Mitarbeiter
Multinationales Projektteam
26 - 100 Mitarbeiter
Multinationales Projektteam
6 - 10 Mitarbeiter
Supportteam

Produkte / Standards / Erfahrungen
Kundenmanagement
MS Office 365
Partnermanagement
Portfoliomanagement
Reporting

Umfangreiche Managementexpertise im Aufbau und Support/Betrieb von komplexen Softwarelösungen im Bereich Operative Support Systems/ Business Support Systems in verschiedenen Branchen/Märkten (Telekommunikation, Logistik, Automotive).

 

 


Ausbildungshistorie

PMI zertifizierter Project Management Professional (PMP Zertifizierung)
ITIL Foundation v3 zertifiziert

 

1993-1997 Studium Nachrichtentechnik - FH Wolfenbüttel