• 3rd level support für SAP Basis

• SAP ERP, SAP Hana,S4-Hana

• RFC?s (Prüfung, Aufbau, Instandhaltung ) , SNOTES (BC*Implementierung), Transporte, Autorisierung

• Performance Analyse 

• Health check: Dump Analyse, System logs

• CHARM

• SAP LAMA

• SAP Solution Manager 7.2

• AWS 

• Koordination Projekt

• 3rd level Support für Basis relevante Topics

• QEC safeguarding 

• Service planning 

COORDINATION

• Evaluate and dispatch system landscape and basis related requests from Application Services

• Interface to IT-IS

• Interface to Security, IT Build, IT Run

• Interface to other LoB IT organizations for infrastructure inquiries (no IT/RUN involvement)

• First contact for Application basis related topics

COMMON RESPONSIBILITY

• Provide stable operations of business critical systems

• Coordination of activities/ Projects within a certain technology HUB

• 3rd level support for basis related topics/ 1st:; IT-SC; 2nd: TCS (R&PM)- PS (IT-IS)

• QEC safeguarding

• Service planning

SUPPORT

• 3rd level support for basis related topics where no OS access is required

• RFC?s (approval, creation, maintenance) and consulting, SNOTES (BC*implementation), transports (fast tracks/ emergencies), authorizations approval, system users approval

• Performance Analysis: task force lead; database related topics (e.g. bottleneck evaluations)

• Health check: dump analysis, check of system logs, update logs, SM66 checks, job logs

• Trigger AGS sessions/reviews

• Application support: architecture topics (engineers- application consulting, sizing operational concept)

• Post copy activities after refresh of systems

• Participates in project like e.g. upgrades, add on requests

• System housekeeping: application support for archiving, job cleanup, RFC-cleanup, hardware lifetime

• Monthly security notes implementation

CHANGE MANAGEMENT

• Main contact and approver for all system related changes

• Collaboration with CM Hub of SP/EHP maintenance for respective landscape

• Schedule downtimes for maintenance activities(e.g. Kernel Updates, parameter changes)

• SW Change management for non PCB relevant system landscapes

• Coordination of downtimes

KOORDINATION 

• Infrastruktur Planung

• Schnittstelle zu Security, IT Build, IT Run 

• SOC für Business 

SUPPORT 

• 3rd level support für SAP Basis

• SAP ERP, SAP Hana,S4-Hana

• RFC?s (Prüfung, Aufbau, Instandhaltung ) , SNOTES (BC*Implementierung), Transporte, Autorisierung

• Performance Analyse 

• Health check: Dump Analyse, System logs

• CHARM

• SAP LAMA

• SAP Solution Manager 7.2

• AWS 

• Koordination Projekt

• 3rd level Support für Basis relevante Topics

• QEC safeguarding 

• Service planning 

• S4/Hana Migration 16.10 to 19.09

• Solution Manager 7.2, ITSM, SP , TMS

• SP , Oracle Patch Upgrade ERP, HR

• Installation / Konfiguration SAP Solution Manager 7.2, SLES / Oracle

KORDINATION 

• Infrastrukur Planung 

• Validierung von System Patch Zyklen 

• Schnittstelle zur internen IT

• Schnittstelle zu  Security, IT Build, IT Run 

• Schnittstelle zu diversen LoB  IT Organisationen

• Schnittstelle für Business relevante Angelegenheiten 

• Sicherstellung des stabilen Betriebes der Business kritischen Systeme

• Koordination der Projektaktivitäten mit diversen Abteilungen

• 3rd Level Support für Basis spezifische Incidents 

• QEC safeguarding 

• Service Planung

• RFC?s (Prüfung, Aufbau, Instandhaltung ) , SNOTES (BC*Implementierung), Transporte, Authorisierung  

• Performance Analyse) 

• Health Check: Dump Analyse,System Logs 

• Post Copy Aktivitäten nach System Refresch, Upgrade

• Support bei Projekt Aktivitäten wie Installations, Upgrades, Add-On Implementation 

• System Housekeeping

• Einspielen von SAP Security Hinweisen

CHANGE MANAGEMENT 

• Zentraler Ansprechpartner für alle System relevanten Änderungen

• Downtime Planung bei Maintenance, Kernel Patches, Parameter Changes

• ERP Upgrade nach EHP 8
• SNC Installation & Konfiguration Single Sign On Abap, JAVA
• SAP System Migration Oracle, AIX nach BI 7.0 / Hana, LinuxSAP System Migration SAP BI 7.0 /Oracle,
• SAP System ERP Installation ERP 6.0 EHP 7 / Hana , Replication System Linux
• SAP System Netweaver Systemkopien ( hom. / het. )
• SAP BW on Hana Installation , Konfiguration und Administration unter Linux
• SAP Netweaver Abap / Java Systems Performance Tuning /Optimierung
• SAP Notes & Hotfic InstallationS Setup und Administration des Transportsystmes STMS
• SAP Netweaver System & Performance Tuning ( ERP, BW, PI, BI, SRM, SEM )

• SAP System Migration SAP BI 7.0 / Oracle, AIX nach BI 7.0 / Hana, LinuxSAP System Upgrade ERP 6.0 EHP 5, AIX nach EHP 7 / Oracle, Linux
• SAP System Migration SAP BI 7.0 / Oracle, AIX nach BI 7.0 / Hana, LinuxSAP System Upgrade ERP 6.0 EHP 5 nach EHP 7 / Oracle, Linux
• SAP System ERP Installation ERP 6.0 EHP 7 / Hana , Replication System Linux
• Migration Solutionmanager 7.1 / Oracle, AIX nach Solutionmanager 7.2 / Oracle
• Migration SAP Solutionmanager 7.1 / Oracle nach SAP Solutionmanager 7.2 Hana
• SAP System Netweaver Systemkopien (hom. / het.)
• SAP S4 on Hana Installation, Konfiguration und Administration, Netweaver 7.50
• SAP BW on Hana Installation. Konfiguration und Administration. Netweaver 7.50
• SAP Hana System Replication for Netweaver Systems (ERP , BI, BW)
• SAP BW on Hana Installation , Konfiguration und Administration unter Linux
• SAP Netweaver Abap / Java Systems Performance Tuning /Optimierung
• SAP Solutionmanager 7.1 , 7.2 Setup, Konfiguration, Administration
• SAP Solutionmanager 7.1, 7.2 System Monitoring
• SAP Support Package Stack Upgrades für SAP Netweaver Systeme
• SAP Notes & Hotfic InstallationS Setup und Administration des Transportsystmes STMS
• SAP Netweaver System & Performance Tuning (ERP, BW, PI, BI, SRM, SEM)

• Installation, Konfiguration und Administration von SAP Netweaver Systemen Release 6.40 nach SAP Netweaver 7.40 Windows MaxDB
• Installation, Konfiguration und Administration von SAP Netweaver Systemen Release 6.40 nach SAP Netweaver 7.40 Linux Sybase ASE
• Installation, Konfiguration und Administration von SAP Netweaver Systemen Release 40 nach SAP Netweaver 7.40 HANA Linux
• Installation, Konfiguration und Administration von SAP Netweaver Systemen Release 6.40 nachSAP Netweaver 7.40 DB2 AIX
• Installation, Konfiguration und Administration von SAP Netweaver Systemen Release 6.40 nach SAP Netweaver 7.40 Oracle 10.2.0.4 Linux
• Unicode Migration von SAP Netweaver Nonunicode Systemen ERP, SRM, CRM, SEM nach Release 7.40 Unicode , Oracle
• Installation SAP Live Cache Systeme Linux MaxDB
• SAP Netweaver System Copy Het/Hom via DB-Export, Backup-Restore
• Konfiguration of Solutionmanager 7.1
• SAP Netweaver System Monitoring via SAP Solutionmanager 7.1
• SAP Support Package Stack Upgrades für SAP Netweaver Systeme
• SAP Notes & Hotfix Implementierung
• STMS Setup und Administration des Transportsystmes 
• SAP Netweaver System & Performance Tuning ( ERP, BW, PI, BI, SRM, SEM, CRM )

• Installation/Upgrade/Migration von diversen  SAP Netweaver Systemen nach Release 7.4* ei SAP verwendete Datenbanken
• MaxDB, Sybase, HANA , DB2, Oracle running under Linux, AIX , HP-UX, Windows. Performance Optimization,
• Monitoring Task Force SAP Solution Manager 7.1

• Value Prototyping SAP CoE, Virtual Appliance Factory
• Installation/Upgrade/Migration of SAP Netweaver System up to Release 7.40 MaxDB, Sybase, HANA SP6 , DB2, Oracle  as SAP virtual Appliance running under Linux, AIX , HP-UX, Windows. Technical Development of VAFUtil Scriptes to Detach/Attach of SAP Systeme from actual OS.
• Administration of SAP Systems according to SAP Virtual Appliance Standard.System Rename, Performance Optimization, SAP Solution Manager 7.1
• Systemkopien von MaxDB, Oracle, DB2 nach SAP HANA
• OS / DB Migration : RedHat / SLES / Windows :Sybase, Oracle; DB2, MaxDB to Target DB Hana running on Redhat / SLES

• Installation/Upgrade SAP Netweaver Components, Oracle 10.2.02
• Administration Solution Manager
• Konfiguration CCMS Monitoring, Transport Management SMLT, Linux, HP-UX, AIX / Oracle
• Administration ca. 250 Abap, Java, DoubleStack Systeme für Continental,
• System Copy, Language Installation, BPC, D&B, SSL
• Releasewechsel / CUU 4.71 > ECC 6.0, NW 7.01 , EHP 4

• Installation/Upgrade SAP Netweaver Systems Oracle 10.2.2, 10.2.4
• Administration Solution Manager,
• Setup & Administration CCMS Monitoring, Transport Management
• SMLT, Printer Setup, Linux, HP-UX, AIX / Oracle
• SAP Basis Administration von ca. 250 Abap, Java, DoubleStack Systèmen des Kunden Continantal
• System Copy, Language Installation, BPC, D&B, SSL
• Upgrade / Combind Unicodeupgrade 4.71 > ECC 6.0

• Installation , Configuration SAP Netweaver Systems,
• SAP Solution Manager Configuration , CCMS Monitoring AIX/DB2
• System Administration Abap, Java / DoubleStack Systems

• Installation / Configuration and Setup Netweaver 2004 /2003s  
• Products, SAP Solution Manager 4.0 SR1,
• Maintenance Optimizer,
• SLD Attached Systems : 45 Abap, Java und Double Stack Systems
• HP-UX-Oracle, Solution Manager Diagnostics, Wily Introscope
• Third-Level Support HP-UX, Oracle, Netweaver Components
• JAVA CCMS Monitoring via CEN System,
• System- /Clientcopy, SAP Basis
• Administration, XI Installation

• XI Development
• Implementierung / Setup CCMS Monitoring of 40 XI 2.0, 3.0 & 7.0 Systeme
• Installation / Setup SAP Solution Manager 3.2, 4.0.
• Upgrade Solution Manager 3.2SR1 to 4.0 (Linux/MaxDB)
• Installation / Setup SAP Solution Manager Diagnostic Tool
• Installation & Konfiguration Wily Introscope
• Installation von SAP Netweaver 04 Systemen auf Basis 700, 710

• Installation WEBAS630, Enterprise Portal 6.0 SP9
• 70SR1- SR2, BW 3,1, Solution Manager 2.2, 3.1, 3.2
• Oracle 9.2.0.4,-5,-6
• Basis Administration von 70-80 Sap Systems (4.6C ->Netweaver 640)
• System Copy, Backup & Restore, Client Copy
• Installation, Konfiguration SAP Solutionmanager 3.2, 4.0
• Installation , Konfiguration SAP Web Appliction Server 620 – 640
• Installation , Konfiguration SAP Enterprise Portal 6.0

• Installation , Migration of R3 Systems SUSE , Redhat Linux
• WEBAS630, CRM4.0, APO, 4.70SR1,-2
• Oracle , DB2, Informix, SAPDB Basisadministration JAVA , J2EE Engine

• SAP Ramp UP Software Installation

• Implementation of Countrywide Legato Backup Server
• Operation / Documentation Legato Backup Systems
• Security
• IXOS – SAP Document Archiving
• 3rd-Level-Support, Unix, Linux, OpenVMS, SAP, W2K

• Exchange of Corporate Network Token Ring to Switched Ethernet
• Migration Corporate OS Basis von NT 4.0 nach Windows 2000
• Netzwork Dokumentation
• IXOS Archive System Management
• 3rd Level Support für Solaris Unix, Linux, OpenVMS, SAP Applikationserver