Management of agile, complex projects Business Process Management (I2O, O2C, P2P), Digitalisaton and Transformation

Customer: The IT service subsidiary of a large German insurance company

Interim Project management and consultancy to optimize the order to cash process

- Along the value chain with a focus on product design, contract and order management, invoicing and cash collection.

- Set up a scaled agile project approach, taking into account the corporate guidelines

- Agile coaching of the project team

- Definition of the product roadmap

- Sprint and release planning

- Ensuring a customer-centered, end-to-end integrated functional and technical architecture, e.g. by introducing customer journeys

- KPI and benefit management

- Strategy and planning for the transition to regular operation

• Presales and project management in digital transformation and organizational change management
• Design and launch of new digitalized service offerings: Working capital management intelligence, IT value steering in the digital area, Transform to perform
• Design and conduct trainings in end to end value management, from strategy to business case to value adding solution design, to successful value realization

Heading Business operations in the multi-country division of Business and Platform Solutions

• Responsible for division P&L and deploying the strategic 3 years’ plan
• Delivering services by establishing an industrialized and standardized organization, processes and tools whilst taking the local specifics into account
• Controlling and improving operations by measuring and improving performance
• Workforce management, including skill and pyramid management
• Service Level and customer satisfaction management
• Driving for innovative, winning business solutions

Successes:

Forming in short term a high performance team and achieving targets on last mile

Responsible for Business development for a market leader in healthcare industry

• Focus areas comprise digitalization, high performance computing, machine learning and big data
• Identification of new business potential, cross- and upselling
• Analysis of customer demands and solution design
• Design and run professional events

Successes:

Generation of a new customer experience and thus building new opportunities and fueling the sales pipeline

Programme management for operational excellence programme within the unit

• Responsible for a portfolio of 14 order to cash and workforce management initiatives in the areas of service management, purchasing and finance in 11 regions with a cost saving target of 140 Million Euro per annum
• Programme planning, monitoring and control, initiation of corrective actions and benefits management
• Advising the operational units and involving expert panels with the aim to continuously improve the output of the programme
• Assessment, creation and implementation of new strategic initiatives
• Evaluation and realization of synergies with partner units and programmes
• Escalation management
• Representation in global boards

Successes:

By digitalization, automation and process optimization substantial productivity improvement with results exceeding the expectations

Global COO Change Programme management

• Integration of the various COO initiatives into one structured end to end change programme and drive to success. The operational areas comprise quality, risk and security, workforce management, intercompany processes and global tooling
• COO portfolio management
• Benefits management and systematic assessments at customer, people, business model axis
• Elaboration and implementation of organizational changes
• Setting the environment for change
• Enablement and support for project managers and operational units

Successes:

By implementing seamless end to end processes and globalization of delivery significant efficiency gains and business growth

Driving the various change and transformation projects, integrate, monitor, control and support to achieve operational excellence and profitable growth

• Manage the merger of 2 global IT players for the business unit Application Management
• Preparation and monitoring of the strategic 3 years’ growth plan
• Combining and transferring local initiatives into the global change programme
• Initiation of new initiatives
• Sustainability checks after hand over into business operations
• Preparation of mergers and acquisitions, including solutioning

Successes:

By industrialization, sales optimization, exploitation of synergies and supply chain globalization a sustainably successful and operationally optimized organization

Program Management Office set up and run for regions Germany, Austria, Middle East, Africa

• The programme aimed at overarching and sustainable financial and operational improvements in all business units and functions.
• Implementing the programme governance, quality and knowledge management and programme communication. Assembling and leading the PMO team
• In close collaboration with global and regional unit’s initiation and implementation of new initiative
• Design and set up of the compliance organization
• Preparing the merger of 2 global IT players

Successes:

By lean and quality management continuous productivity improvement and outperforming of KPIs versus the competition

Business and application transformation, data management, SAP FICO, PS (main expertise), PP and MM

• Main industries: automotive and manufacturing
• Project responsibility for data migration projects
• Project responsibility for application transformation projects and business reengineering
• Solution design for data migration and integration projects
• Solution design for SAP controlling (CO) and project system (PS) application and processes with integration into Finance, Logistics and Plant Maintenance.
• Consultancy in process optimization and business analytics
• Consultancy in R/3 implementation and roll out projects

Business process reengineering, application transformation, data management, SAP FICO, PS, SD and MM

• Main industries: retail, manufacturing and financial services
• Project responsibility for SAP migrations
• Financial service template development and roll out
• Development and distribution of a SAP R/3 service provider solution, pilot implementation

• Team leader ERP financial and controlling unit
• Project responsibility for the design of SAP R/2=> R/3 Migration, quality manager for implementation project
• Project responsibility for the implementation of SAP R/3 Plant Maintenanc
• Project responsibility for the year 2000 compliance for all  subsidiaries
• Lead consultant for SAP Project system (PS)
• Consultancy in design and implementation SAP R/3 solution for sales accounting, finance and controlling
• Coordination and sub-project Management within the year 2000 compliance project