Cisco Unified Communications / Collaboration Engineer #voice #video #uc #operations #support #design #consulting
Aktualisiert am 11.02.2020
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 01.03.2020
Verfügbar zu: 100%
davon vor Ort: 100%
Cisco Unified Communications Manager
Cisco IP Telephony
Collaboration
3rd-Level-Support
2nd Level Support
System Design
UCCX
VoIP
Unity Connection
Cisco IOS
SIP Protocol
Solution Architect
Jabber
Deutsch - fließend
Englisch - fließend
Polnisch - Muttersprache

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz
nicht möglich

Projekte

Projekte

5 Jahre 11 Monate
2018-05 - heute

Consulting / Support

Freelancer/Contractor Consultant
Freelancer/Contractor Consultant
  • Providing support for ~80 IP PBX (Cisco CUCM Cluster) customers in Germany (Managed Services
  • Design and implementation of Alarming/Monitoring concept for UC applications
  • Participation in Vodafone internal Projects
  • Providing technical advice – consulting
Cisco Unified Communications Manager Cisco Unity Connection Jabber Cisco Unified Contact Center Express
Vodafone / Dimension Data / NTT
Düsseldorf, Teltow
11 Monate
2017-07 - 2018-05

Preparing High Level Designs

Freelancer/Contractor Voice Specialist
Freelancer/Contractor Voice Specialist
  • Realizing internal projects in the global voice environment of Citibank (over 10 CUCM/IM&P clusters), migration from legacy Avaya to CUCM, migration to E.164 dial plan
  • Preparing High Level Designs / Low Level Designs / Bill of Materials
  • Planning / Performing system changes according to Change Management Process 
Citibank
Warsaw, Poland
3 Jahre 4 Monate
2014-03 - 2017-06

Business Solutions Implementation

Chief Solutions Architect
Chief Solutions Architect
  • Responsible for development, maintenance and capacity planning of Cisco HCS (Hosted Collaboration Solution) 25 CUCM/IM&P clusters in the cloud
  • Working on Cisco UC projects (HCS/IPPABX) for the largest companies in Poland
  • Performing post-sales consultancy for the customers
  • Planning and performing upgrades of Cisco UC applications for the customers
  • Planning and performing migrations from customers’ existing telephony systems to Cisco HCS (cloud) or IPPBX model
  • Handling escalations reported by the operations team regarding UC applications 
Orange
Warsaw, Poland
5 Monate
2013-10 - 2014-02

Providing onsite support for BASF

Network Consulting Engineer
Network Consulting Engineer
  • Providing onsite support for BASF – large chemical company in Germany during and after a major Telephony System migration (several CUCM/CUC/CUPS clusters)
  • Assisting the Operations Team in their daily work
  • Solving ongoing issues, planning and performing system upgrades, screening UC Systems for possible defects, issues, and threats
  • Creating operations procedures and best practice guideline
Cisco Systems
Cracow, Poland - Ludwigshafen, Germany
10 Monate
2013-01 - 2013-10

Providing post-sales support

Customer Support Engineer
Customer Support Engineer
  • Providing post-sales support for worldwide high-tier customers regarding CUCM, CUC, voice gateways configuration, features, installation, upgrades and interoperability
  • Verification of product defects and system/network issues
  • Troubleshooting call flows, network-down situations
Cisco Systems
Cracow, Poland
1 Jahr 11 Monate
2011-02 - 2012-12

Administration of Cisco UC System

Voice System Specialist
Voice System Specialist
  • Administration of Cisco UC Systems in the Bank HQ and 250 branches in Poland (2 CUCM clusters, 5000 phones)
  • Concept and technical implementation of new UC projects
  • Integration of CUCM with other voice systems
  • Providing L2/L3 technical support for the employees
Bank Millennium / Novabase
Warsaw, Poland
11 Monate
2010-04 - 2011-02

Installation and configuration of VoIP equipment

Telecommunications Specialist
Telecommunications Specialist
  • Installation and configuration of VoIP equipment (CPE)for business customers and integration with existing PBX systems
  • Providing technical support for the customers
  • Software development of a billing system for a telecom operator
  • Development of telecommunication products (VoIP/PSTN offer) 
Telekomunikacja 7lin
Lodz, Poland
2 Jahre 8 Monate
2007-09 - 2010-04

IT Engineer - Testing and implementation of a carrier-grade VoIP solution

IT Engineer Voice over IP SS7 ISUP ...
IT Engineer
  • Testing and implementation of a carrier-grade VoIP solution (Softswitch and Media GW)
  • Performing SS7 ISUP/MTP3 connectivity tests with other telecom providers
  • Design and configuration of a solution for VoIP emergency calls
  • Configuration and maintenance of network equipment in the datacenter
Audiocodes Mediant
Voice over IP SS7 ISUP MEGACO SIGTRAN SIP
Wasko
Warsaw, Poland

Aus- und Weiterbildung

Aus- und Weiterbildung

5 Jahre 7 Monate
2001-10 - 2007-04

Informations- und Kommunikationstechnik

Master of Science, Duisburg-Essen Universität, Duisburg
Master of Science
Duisburg-Essen Universität, Duisburg

Kompetenzen

Kompetenzen

Top-Skills

Cisco Unified Communications Manager Cisco IP Telephony Collaboration 3rd-Level-Support 2nd Level Support System Design UCCX VoIP Unity Connection Cisco IOS SIP Protocol Solution Architect Jabber

Produkte / Standards / Erfahrungen / Methoden

Cisco Unified Communications Manager
Cisco Unified Contact Center Express
Cisco Unity Connection
ISUP
Jabber
MEGACO
SIGTRAN
SS7
Voice over IP

Technical Skills

Cisco UC Systems:

Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Instant Messaging and Presence (IM&P), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX), Cisco Unified Border Element (CUBE), ISR Media Gateways, Jabber, Configuration of Cisco equipment (Switches, Routers)

Voice Protocols:

SIP, H.323, SCCP, MGCP, SS7, DSS1 (E1/T1)

Other Voice Systems:

3CX IP PBX 

Work Placement

2005 - 2006

Customer: Duisburg-Essen University

Tasks

PC Technical support 

2005 - 2005

Customer: Iskratel

Tasks

VoIP Tests and measurements 

2004 - 2004

Customer: Siemens

Tasks

Assembly and configuration of optoelectronic system components 

Betriebssysteme

Cisco IOS
Linux,
VMware ESXi
Windows Server

Datenkommunikation

SIP

Hardware

Audiocodes
Mediant

Branchen

Branchen

Banking, Provider, Integrator, Telecom, Managed Services

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz
nicht möglich

Projekte

Projekte

5 Jahre 11 Monate
2018-05 - heute

Consulting / Support

Freelancer/Contractor Consultant
Freelancer/Contractor Consultant
  • Providing support for ~80 IP PBX (Cisco CUCM Cluster) customers in Germany (Managed Services
  • Design and implementation of Alarming/Monitoring concept for UC applications
  • Participation in Vodafone internal Projects
  • Providing technical advice – consulting
Cisco Unified Communications Manager Cisco Unity Connection Jabber Cisco Unified Contact Center Express
Vodafone / Dimension Data / NTT
Düsseldorf, Teltow
11 Monate
2017-07 - 2018-05

Preparing High Level Designs

Freelancer/Contractor Voice Specialist
Freelancer/Contractor Voice Specialist
  • Realizing internal projects in the global voice environment of Citibank (over 10 CUCM/IM&P clusters), migration from legacy Avaya to CUCM, migration to E.164 dial plan
  • Preparing High Level Designs / Low Level Designs / Bill of Materials
  • Planning / Performing system changes according to Change Management Process 
Citibank
Warsaw, Poland
3 Jahre 4 Monate
2014-03 - 2017-06

Business Solutions Implementation

Chief Solutions Architect
Chief Solutions Architect
  • Responsible for development, maintenance and capacity planning of Cisco HCS (Hosted Collaboration Solution) 25 CUCM/IM&P clusters in the cloud
  • Working on Cisco UC projects (HCS/IPPABX) for the largest companies in Poland
  • Performing post-sales consultancy for the customers
  • Planning and performing upgrades of Cisco UC applications for the customers
  • Planning and performing migrations from customers’ existing telephony systems to Cisco HCS (cloud) or IPPBX model
  • Handling escalations reported by the operations team regarding UC applications 
Orange
Warsaw, Poland
5 Monate
2013-10 - 2014-02

Providing onsite support for BASF

Network Consulting Engineer
Network Consulting Engineer
  • Providing onsite support for BASF – large chemical company in Germany during and after a major Telephony System migration (several CUCM/CUC/CUPS clusters)
  • Assisting the Operations Team in their daily work
  • Solving ongoing issues, planning and performing system upgrades, screening UC Systems for possible defects, issues, and threats
  • Creating operations procedures and best practice guideline
Cisco Systems
Cracow, Poland - Ludwigshafen, Germany
10 Monate
2013-01 - 2013-10

Providing post-sales support

Customer Support Engineer
Customer Support Engineer
  • Providing post-sales support for worldwide high-tier customers regarding CUCM, CUC, voice gateways configuration, features, installation, upgrades and interoperability
  • Verification of product defects and system/network issues
  • Troubleshooting call flows, network-down situations
Cisco Systems
Cracow, Poland
1 Jahr 11 Monate
2011-02 - 2012-12

Administration of Cisco UC System

Voice System Specialist
Voice System Specialist
  • Administration of Cisco UC Systems in the Bank HQ and 250 branches in Poland (2 CUCM clusters, 5000 phones)
  • Concept and technical implementation of new UC projects
  • Integration of CUCM with other voice systems
  • Providing L2/L3 technical support for the employees
Bank Millennium / Novabase
Warsaw, Poland
11 Monate
2010-04 - 2011-02

Installation and configuration of VoIP equipment

Telecommunications Specialist
Telecommunications Specialist
  • Installation and configuration of VoIP equipment (CPE)for business customers and integration with existing PBX systems
  • Providing technical support for the customers
  • Software development of a billing system for a telecom operator
  • Development of telecommunication products (VoIP/PSTN offer) 
Telekomunikacja 7lin
Lodz, Poland
2 Jahre 8 Monate
2007-09 - 2010-04

IT Engineer - Testing and implementation of a carrier-grade VoIP solution

IT Engineer Voice over IP SS7 ISUP ...
IT Engineer
  • Testing and implementation of a carrier-grade VoIP solution (Softswitch and Media GW)
  • Performing SS7 ISUP/MTP3 connectivity tests with other telecom providers
  • Design and configuration of a solution for VoIP emergency calls
  • Configuration and maintenance of network equipment in the datacenter
Audiocodes Mediant
Voice over IP SS7 ISUP MEGACO SIGTRAN SIP
Wasko
Warsaw, Poland

Aus- und Weiterbildung

Aus- und Weiterbildung

5 Jahre 7 Monate
2001-10 - 2007-04

Informations- und Kommunikationstechnik

Master of Science, Duisburg-Essen Universität, Duisburg
Master of Science
Duisburg-Essen Universität, Duisburg

Kompetenzen

Kompetenzen

Top-Skills

Cisco Unified Communications Manager Cisco IP Telephony Collaboration 3rd-Level-Support 2nd Level Support System Design UCCX VoIP Unity Connection Cisco IOS SIP Protocol Solution Architect Jabber

Produkte / Standards / Erfahrungen / Methoden

Cisco Unified Communications Manager
Cisco Unified Contact Center Express
Cisco Unity Connection
ISUP
Jabber
MEGACO
SIGTRAN
SS7
Voice over IP

Technical Skills

Cisco UC Systems:

Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Instant Messaging and Presence (IM&P), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX), Cisco Unified Border Element (CUBE), ISR Media Gateways, Jabber, Configuration of Cisco equipment (Switches, Routers)

Voice Protocols:

SIP, H.323, SCCP, MGCP, SS7, DSS1 (E1/T1)

Other Voice Systems:

3CX IP PBX 

Work Placement

2005 - 2006

Customer: Duisburg-Essen University

Tasks

PC Technical support 

2005 - 2005

Customer: Iskratel

Tasks

VoIP Tests and measurements 

2004 - 2004

Customer: Siemens

Tasks

Assembly and configuration of optoelectronic system components 

Betriebssysteme

Cisco IOS
Linux,
VMware ESXi
Windows Server

Datenkommunikation

SIP

Hardware

Audiocodes
Mediant

Branchen

Branchen

Banking, Provider, Integrator, Telecom, Managed Services

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