I fulfilled different roles (routing strategy developer, architect, interim team manager, project manager, ...) on various projects. Beside very challenging & interesting tasks the highlights on the different projects were:
Project locations:
Germany, Switzerland and Spain but as well remote support to setup a worldwide implementation in 15 countries.
Clients:
E.g.: Barmer, Bosch Service Solutions, Bundesagentur für Arbeit, Deutsche Bank, Swisscom, T-Systems.
project A:
I joined the project after design phase of a worldwide 15 sites IP based Genesys 8.x
contact centre and my main responsibilities were, as ...
test member:
migration team member:
development team member:
support team member:
project B:
architecture role:
Participated, prepared and hold design and architecture workshops for several technical topics:
project C:
Different roles during different phases:
architecture role:
Developer role:
project D:
project E:
Supported detailed solution design during tender phase for:
project F:
Project Locations:
Germany, Switzerland, Cyprus, England
Clients:
Swisscom Mobile, Sunrise, T-Systems, LBS Hannover, Bank of Cyprus, Scottish & Southern Energy. Most projects via Genesys Professional Services (UK and Germany).
The longest project period was 8 years. Including the initial design, implementation into the bespoke customer hard- and software, constant upgrades and post-support of the contact centres (5,000 agents, 5 locations).
Project Locations:
Germany, Switzerland, Norway, England, Ireland
Clients:
BT, Swisscom Mobile, T-Systems, Softlab, Integris, Postbank, SpareBank1, ICI, Zomax, Sunrise
Main Responsibilities:
SUMMARY:
I'm a highly motivated, committed, reliable, structured and entrepreneurial professional. My extensive analytical skills enable me to understand complex technical environments and customer requirements to design and implement best fit solutions.
I?ve been working as subcontractor for Genesys Professional Services (UK/Germany) in the roles of a Principal/Senior Consultant over the last 15 years. As a certified Genesys Consultant I have been working on a variety of worldwide Genesys projects and in different industries (banking, energy supplier, Telco?s, etc.). I have successfully worked in complex international environments, where I have worked with and managed multi-cultural/multi-lingual teams. I lived in England but travelled extensively to customer sites across Europe for over 16 years. Since March 2015 I moved back to Germany for living - still supporting Genesys PS with my Genesys expertise.
COMPETENCES:
Experience:
I fulfilled different roles (routing strategy developer, architect, interim team manager, project manager, ...) on various projects. Beside very challenging & interesting tasks the highlights on the different projects were:
Project locations:
Germany, Switzerland and Spain but as well remote support to setup a worldwide implementation in 15 countries.
Clients:
E.g.: Barmer, Bosch Service Solutions, Bundesagentur für Arbeit, Deutsche Bank, Swisscom, T-Systems.
project A:
I joined the project after design phase of a worldwide 15 sites IP based Genesys 8.x
contact centre and my main responsibilities were, as ...
test member:
migration team member:
development team member:
support team member:
project B:
architecture role:
Participated, prepared and hold design and architecture workshops for several technical topics:
project C:
Different roles during different phases:
architecture role:
Developer role:
project D:
project E:
Supported detailed solution design during tender phase for:
project F:
Project Locations:
Germany, Switzerland, Cyprus, England
Clients:
Swisscom Mobile, Sunrise, T-Systems, LBS Hannover, Bank of Cyprus, Scottish & Southern Energy. Most projects via Genesys Professional Services (UK and Germany).
The longest project period was 8 years. Including the initial design, implementation into the bespoke customer hard- and software, constant upgrades and post-support of the contact centres (5,000 agents, 5 locations).
Project Locations:
Germany, Switzerland, Norway, England, Ireland
Clients:
BT, Swisscom Mobile, T-Systems, Softlab, Integris, Postbank, SpareBank1, ICI, Zomax, Sunrise
Main Responsibilities:
SUMMARY:
I'm a highly motivated, committed, reliable, structured and entrepreneurial professional. My extensive analytical skills enable me to understand complex technical environments and customer requirements to design and implement best fit solutions.
I?ve been working as subcontractor for Genesys Professional Services (UK/Germany) in the roles of a Principal/Senior Consultant over the last 15 years. As a certified Genesys Consultant I have been working on a variety of worldwide Genesys projects and in different industries (banking, energy supplier, Telco?s, etc.). I have successfully worked in complex international environments, where I have worked with and managed multi-cultural/multi-lingual teams. I lived in England but travelled extensively to customer sites across Europe for over 16 years. Since March 2015 I moved back to Germany for living - still supporting Genesys PS with my Genesys expertise.
COMPETENCES:
Experience:
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