- Support and manage Zalando ERP related incidents for internal users
- Work closely with Product Specialists, report BUGs
- Support for the entire order management process for Zalando users
- Maintain internal catalog data using advanced support tools (SQLWiki, SoapUI)
- Provide support for external suppliers – Web Invoice Portal
Fachlicher Schwerpunkt dieses Freiberuflers
Experienced Technical Support Engineer, Processes/Operation, Agile Product Management
D1
Ich möchte bevorzugt für Projekte in diesen Einsatzorten kontaktiert werden.
Position
Seeking a career position in the field of advanced product support of product management that offers a challenging environment with room for growth
Projekte
Kompetenzen
Personal skills
- Wide technical background
- Fast learner
- Rich guiding experience
- Optimistic & dynamic personality
- Excellent communication skills
- Highly motivated
- Team player
- International background & multicultural mindset
Obligatory army service
04/1997 – 10/1999: Head of Guiding Center and Customer Support
Mamram Center of Computing and Information Systems, Tel Aviv, ISRAEL
Tasks:
- Senior tutor in the field of Windows and MS Office, supervising a team of 6 members
- Customer support for approx. 200 users for hardware and software technical issues
Ausbildungshistorie
12/2014 – 01/2015: Recent Training
Institute: Dr. Galwelat cimdata GmbH - Berlin, Germany
10/2013 – 03/2014: Recent Training
Institute: Dr. Galwelat cimdata GmbH - Berlin, Germany
Web IT - Web Development Seminar, including 6 Modules
- Webdesign, HTML5, CSS Basics
- Webdesign, HTML5 Advanced
- Interactive Websites with JavaScript
- PHP, MySQL Basics
- PHP, MySQL Advanced
- TYPO3
Computer Studies
Degree: Bachelor of Science in Computer Studies
Institute: University of Derby - UK / Israel
German Language Skills
01/2013 – 08/2013: Qualification for Professionals
Degree: Level C1
TELC certificate - Berlin, Germany
02/2012 – 11/2012: German courses
Degree: Levels A1 – B2
Institute: JVHS, Berlitz - Berlin, Germany
Additional Certifications and Further Training
- NT Administration
- Programmer certificate.
- Programming languages studied: C, C++, VC++, VB
Veronika, Java Developer
Veronika, Java Developer


