Responsible for 3 teams working according to agile frameworks, coaching the Product Owner & Organization regarding Scrum, intercultural trainings in the organisation.
Preparation and facilitation of customer specific workshops for change management, communication, teamwork, customer support,
Consulting & facilitation of workshops for change management, communication, teamwork
Verantwortung von 2- 3 Teams, die nach Scrum/ Kanban arbeiten als Scrum Master. Planung & Durchführung von interkulturellen Workshops, Präsentationen für das Unternehmen, Projektevaluation.
Project A: Organisational review at the district government of Berlin
Role: Project Lead
Tasks:
Providing various statistical surveys, preparation and facilitation of workshops with managers of 12 district governments, modelling of the future processes with the software application ADONIS.
Achievements:
Providing proposals for improvement of customer processes for 12 district governments.
Project B: Organisational review at the district government of Berlin.
Role: Project member
Tasks:
Preparation and facilitation of workshops with various local ministries, modelling of current and future processes in consideration of public law.
Achievements:
Providing proposals and performance indicators to improve the staffing process of 12 district governments.
Project C: Organisational review at the district government of Duisburg
Role: Project lead
Tasks:
Preparation and facilitation of workshops, modelling current and future processes in consideration of public law, stakeholder and change management.
Achievements:
Providing proposals for improvement of local processes for refugee management.
Project D: Software project
Customer: AGCS (Allianz Group), Munich
Role: Project member, process analyst
Tasks:
Preparation and facilitation of workshops with various international stakeholders, modelling of the current and future international insurance processes.
Achievements:
Delivering the current and future processes including performance indicators for the future software program for international insurance programs.
Further responsibilities at this employer:
Key account management for 30 clients from the public sector using the Business Process Modelling software ADONIS
Conduction of software trainings for customers
Mentoring of junior consultants
Project A: Setup of a HR Shared Service Centre
Role: Project member, change manager
Tasks:
Preparation and facilitation of workshops with various stakeholders, development of a comprehensive strategy of communication for various international target groups.
Achievements:
Rollout of the communication strategy in 10 countries, gain acceptance for the strategy.
Project B: Rollout of Net Promotor Score (NPS) for the evaluation of international customer satisfaction
Role: Project lead, strategic performance manager
Tasks:
Comprehensive preparation of the implementation of NPS, conducting of workshops for international stakeholders, providing statistical data for the management board.
Achievements:
Rollout of NPS in 10 countries.
Project A: Relaunching cooperation of political foundations
Role: Project member
Tasks:
Identify relevant stakeholders from the public and private sector, establish and maintain the network, preparation and facilitation of international workshops.
Achievements:
Having an increasing, valuable and sustainable political network between Germany, Spain and Portugal.
Project B: Restart of the activities of the foundation
Role: Project lead
Tasks:
Office, program and budget management, keep the website up to date, publish political essays, mentoring of colleagues.
Achievements:
Establish the organisational and financial basis for all activities of the foundation
in English/Spanish for intellectual property
Certification
Scrum Master
ITIL-Foundation
Prince2 Practitioner
BPMN 2.0
Adonis Business Process Management Software
Certified Systemic Coaching & Business Mediator
2002-10 - 2007-07
Magister Atrium in Political Science,
Public Law and Ethnology
Ruprecht-Karls University Heidelberg, Grade: 2,1
2004-09 - 2005-04
University of Edinburgh
International Politics & Public Law
2001-10 - 2002-07
Otto-von-Guericke University Magdeburg
Cultural Engineering, Logistic, Knowledge Management, Cultural Science
1991-08 - 2000-07
Merian School Freiburg
A-Level, Grade: 2,3
FURTHER EDUCATION
2019-04 ? 2019-06
Business Mediation by Kommunikationsagentur Berlin
2017-02 - 2017-02
ITIL Foundation by Axelos
2016-06 - 2016-06
BPMN 2.0 for Business Process Management by BOC
2016-04 - 2016-04
Adonis Foundation- & Specialist Training (Software for Business Process Management) by BOC
2016-02 - 2016-02
Scrum Foundation & Master by Exin
2015-07 - 2015-10
Prince2® Foundation & Practitioner by Integrata Berlin
2011-03 - 2011-09
Systemic Coaching by Coaching Spirale Berlin
2010-02 - 2010-08
Business Etiquette by Knigge Akademie Essen
Scrum - Kanban Coach
Mediator
Coach
Trainer
Workshop facilitator
PROFESSIONAL EXPERIENCE:
Scrum Master & Agile Coach
Experience as a business process analyst in an international IT migration project of the AGCS, company of the Allianz, Munich
Senior Consultant for Organisational Development, IT, Change- & Business Process Management, Software Implementation for various clients of BOC, Berlin
Project Manager for the international implementation of Software at e.on, Berlin
Seven years of experience in preparation and facilitation of training and coaching
Six years of experience in international project and organisational transformation
KEY STRENGTHS:
Excellent analytical, decision making and problem-solving skills
Strong intercultural, customer service and negotiating skills
OBJECTIVES:
Beginning of engagement short term
Looking for a job which allows me to work in a creative, constructive manner and where I have my own responsibilities
My objectives are (IT-) project-, process, change management/ lead, organisational & team development
Work in a creative, constructive manner where I have my own responsibilities, with enthusiastic people about agile & digital transformation & continuous growth
Publications on request
Versicherung
Energie
IT
Öffentlicher Dienst
Gesundheit
Unternehmensberatung
Responsible for 3 teams working according to agile frameworks, coaching the Product Owner & Organization regarding Scrum, intercultural trainings in the organisation.
Preparation and facilitation of customer specific workshops for change management, communication, teamwork, customer support,
Consulting & facilitation of workshops for change management, communication, teamwork
Verantwortung von 2- 3 Teams, die nach Scrum/ Kanban arbeiten als Scrum Master. Planung & Durchführung von interkulturellen Workshops, Präsentationen für das Unternehmen, Projektevaluation.
Project A: Organisational review at the district government of Berlin
Role: Project Lead
Tasks:
Providing various statistical surveys, preparation and facilitation of workshops with managers of 12 district governments, modelling of the future processes with the software application ADONIS.
Achievements:
Providing proposals for improvement of customer processes for 12 district governments.
Project B: Organisational review at the district government of Berlin.
Role: Project member
Tasks:
Preparation and facilitation of workshops with various local ministries, modelling of current and future processes in consideration of public law.
Achievements:
Providing proposals and performance indicators to improve the staffing process of 12 district governments.
Project C: Organisational review at the district government of Duisburg
Role: Project lead
Tasks:
Preparation and facilitation of workshops, modelling current and future processes in consideration of public law, stakeholder and change management.
Achievements:
Providing proposals for improvement of local processes for refugee management.
Project D: Software project
Customer: AGCS (Allianz Group), Munich
Role: Project member, process analyst
Tasks:
Preparation and facilitation of workshops with various international stakeholders, modelling of the current and future international insurance processes.
Achievements:
Delivering the current and future processes including performance indicators for the future software program for international insurance programs.
Further responsibilities at this employer:
Key account management for 30 clients from the public sector using the Business Process Modelling software ADONIS
Conduction of software trainings for customers
Mentoring of junior consultants
Project A: Setup of a HR Shared Service Centre
Role: Project member, change manager
Tasks:
Preparation and facilitation of workshops with various stakeholders, development of a comprehensive strategy of communication for various international target groups.
Achievements:
Rollout of the communication strategy in 10 countries, gain acceptance for the strategy.
Project B: Rollout of Net Promotor Score (NPS) for the evaluation of international customer satisfaction
Role: Project lead, strategic performance manager
Tasks:
Comprehensive preparation of the implementation of NPS, conducting of workshops for international stakeholders, providing statistical data for the management board.
Achievements:
Rollout of NPS in 10 countries.
Project A: Relaunching cooperation of political foundations
Role: Project member
Tasks:
Identify relevant stakeholders from the public and private sector, establish and maintain the network, preparation and facilitation of international workshops.
Achievements:
Having an increasing, valuable and sustainable political network between Germany, Spain and Portugal.
Project B: Restart of the activities of the foundation
Role: Project lead
Tasks:
Office, program and budget management, keep the website up to date, publish political essays, mentoring of colleagues.
Achievements:
Establish the organisational and financial basis for all activities of the foundation
in English/Spanish for intellectual property
Certification
Scrum Master
ITIL-Foundation
Prince2 Practitioner
BPMN 2.0
Adonis Business Process Management Software
Certified Systemic Coaching & Business Mediator
2002-10 - 2007-07
Magister Atrium in Political Science,
Public Law and Ethnology
Ruprecht-Karls University Heidelberg, Grade: 2,1
2004-09 - 2005-04
University of Edinburgh
International Politics & Public Law
2001-10 - 2002-07
Otto-von-Guericke University Magdeburg
Cultural Engineering, Logistic, Knowledge Management, Cultural Science
1991-08 - 2000-07
Merian School Freiburg
A-Level, Grade: 2,3
FURTHER EDUCATION
2019-04 ? 2019-06
Business Mediation by Kommunikationsagentur Berlin
2017-02 - 2017-02
ITIL Foundation by Axelos
2016-06 - 2016-06
BPMN 2.0 for Business Process Management by BOC
2016-04 - 2016-04
Adonis Foundation- & Specialist Training (Software for Business Process Management) by BOC
2016-02 - 2016-02
Scrum Foundation & Master by Exin
2015-07 - 2015-10
Prince2® Foundation & Practitioner by Integrata Berlin
2011-03 - 2011-09
Systemic Coaching by Coaching Spirale Berlin
2010-02 - 2010-08
Business Etiquette by Knigge Akademie Essen
Scrum - Kanban Coach
Mediator
Coach
Trainer
Workshop facilitator
PROFESSIONAL EXPERIENCE:
Scrum Master & Agile Coach
Experience as a business process analyst in an international IT migration project of the AGCS, company of the Allianz, Munich
Senior Consultant for Organisational Development, IT, Change- & Business Process Management, Software Implementation for various clients of BOC, Berlin
Project Manager for the international implementation of Software at e.on, Berlin
Seven years of experience in preparation and facilitation of training and coaching
Six years of experience in international project and organisational transformation
KEY STRENGTHS:
Excellent analytical, decision making and problem-solving skills
Strong intercultural, customer service and negotiating skills
OBJECTIVES:
Beginning of engagement short term
Looking for a job which allows me to work in a creative, constructive manner and where I have my own responsibilities
My objectives are (IT-) project-, process, change management/ lead, organisational & team development
Work in a creative, constructive manner where I have my own responsibilities, with enthusiastic people about agile & digital transformation & continuous growth
Publications on request
Versicherung
Energie
IT
Öffentlicher Dienst
Gesundheit
Unternehmensberatung
Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.