Agiles IT Projektmanagement, Change Management, GPM, Scrum, ITIL, Workshops, (IT) Trainings, Business Coaching, Mediation, Konfliktmanagement

Role:

Sideline activity as business owner, setting and managing own business

Tasks:

Preparation and facilitation of customer specific workshops for change management, communication, teamwork, customer support,

Achievements:

Customer acquisition for well-paid workshops.

Project A: Organisational review at the district government of Berlin

Role: Project Lead

Tasks:

Providing various statistical surveys, preparation and facilitation of workshops with managers of 12 district governments, modelling of the future processes with the software application ADONIS.

Achievements:

Providing proposals for improvement of customer processes for 12 district governments.

Project B: Organisational review at the district government of Berlin.

Role: Project member

Tasks:

Preparation and facilitation of workshops with various local ministries, modelling of current and future processes in consideration of public law.

Achievements:

Providing proposals and performance indicators to improve the staffing process of 12 district governments.

Project C: Organisational review at the district government of Duisburg
Role: Project lead

Tasks:

Preparation and facilitation of workshops, modelling current and future processes in consideration of public law, stakeholder and change management.

Achievements:

Providing proposals for improvement of local processes for refugee management.

Project D: Software project

Customer: AGCS (Allianz Group), Munich
Role: Project member, process analyst

Tasks:

Preparation and facilitation of workshops with various international stakeholders, modelling of the current and future international insurance processes.

Achievements:

Delivering the current and future processes including performance indicators for the future software program for international insurance programs.

Further responsibilities at this employer:

• Key account management for 30 clients from the public sector using the Business Process Modelling software ADONIS
• Conduction of software trainings for customers
• Mentoring of junior consultants

Project A: Setup of a HR Shared Service Centre
Role: Project member, change manager

Tasks:

Preparation and facilitation of workshops with various stakeholders, development of a comprehensive strategy of communication for various international target groups.

Achievements:

Rollout of the communication strategy in 10 countries, gain acceptance for the strategy.

Project B: Rollout of Net Promotor Score (NPS) for the evaluation of international customer satisfaction

Role: Project lead, strategic performance manager

Tasks:

Comprehensive preparation of the implementation of NPS, conducting of workshops for international stakeholders, providing statistical data for the management board.

Achievements:

Rollout of NPS in 10 countries.

Project A: Relaunching cooperation of political foundations

Role: Project member

Tasks:

Identify relevant stakeholders from the public and private sector, establish and maintain the network, preparation and facilitation of international workshops.

Achievements:

Having an increasing, valuable and sustainable political network between Germany, Spain and Portugal.

Project B: Restart of the activities of the foundation

Role: Project lead

Tasks:

Office, program and budget management, keep the website up to date, publish political essays, mentoring of colleagues.

Achievements:

Establish the organisational and financial basis for all activities of the foundation

• European Parliament, Strasbourg, Brussels
• Federal Ministry for Consumer Protection, Nutrition and Agriculture
• German Embassy Ankara and Ljubljana
• Protestant Agency for Diakonia Bread for the World, Stuttgart
• International Society for Human Rights, Frankfurt