IT Project Manager with Infrastructure, Network and Telecom experience.

PROJEKT MANAGER IT INFRASTRUKTUR
ITS SA, LAUSANNE, SCHWEIZ
02/2014 - 07/2016

• Creating the requirements in dialogue with the customer
• Advising the Nestlé PTC management in the design of functional processes in projects and in the
  technical conception, design and implementation of IT Systems and Network Infrastructure
• Identification, analysis and structuring of the technical requirements
• Solution design and tender preparation for acquisitions and supply processes
• Building road maps to perform successfully projects in time and budget
• Monitoring of project-specific implementation in compliance with the Milestones
• Coordination of all relevant and interested parties (organizational units, internal and external Delivery
  units)
• Responsibility for several parallel service rollouts ( Migrate services and break down old structures)
• Examination of the procurement strategy for the products in the Area of responsibility and control of
  the corresponding Service Provider
• Updating the existing IT infrastructure in accordance with the relevant security concepts and standards
• Implementation and facilitation of workshops and presentations (also within an international
  environment)
• Interface between customer and organizational units
• Stake Holder Management
• Responsibility for obtaining all relevant information required to successfully carry out the migration
  process

LEAD ENGINEER
NSC GLOBAL, MÜNCHEN, DEUTSCHLAND
2011 - 2013

• Managing and team leading of site surveys in Europe for documentation of current telecommunications status at customer sites
• Managing of Quality Audits based on documentation from external companies and sources
• Development of process documentation for above activities
• Compilation of preliminary planning results in form of feasibility studies for VoIP (CISCO, Avaya Unified Communication) migration
• Implementation and keeping records of VoIP devices (telephones, gateways and patching)
• Creating job sheets and plan activities
• Installation of CISCO devices (Router, Switch and Gateways)
• Planning and cabling of network devices with fiber and copper
• Organizing and management of scheduled work
• Instruction and team leading internal and external employees during installations at main sites
• Participating and organizing meetings with customer in order to plan the projects
• Creating and delivering status reports for management

PRESALES ENGINEER (FREELANCER)
KPN INTERNATIONAL, FEANKFURT,
DEUTSCHLAND
2011 - 2011

• Developing technical solutions in international WAN environment and advise the sales team
• Preparation of RFP documents
• Coordination and management of suppliers , including service Review
• Application in-house management systems
• Close cooperation with the sales team and business Development
• Project management tasks when engaging Carrier services
  (v.a. xDSL, Ethernet) in national and international context

PROJEKT SUPPORT (FREELANCER)
MANNING GLOBAL AG, MÜNCHEN,
DEUTSCHLAND
2010 - 2011

• Node B test environment and the Node B HW and SW architecture Problem identification, Alarm and
  data correlation
• Impact of new software feature on the Node B software and define, implement and execute
  appropriate test cases
• Provide test status reports and create Modification Requests in the existing bug tracker system for any issues found
• Provide log files and support the globally distributed development team in the problem investigation
  phase
• Execute existing regression test suite with new SW loads and on new or modified Hardware,
  configurations (e.g. "distributed Node B")
• Setup and analyze test calls with I-Trace and/or Accanto for correct results and documentation
• Wireless products software upgrade, hardware expansion or other related changes
• Maintenance and troubleshooting (on-site or remotely)
• Technical support service to customer
• Collection and report of product problems

SYSTEMCONTROLLER
TELESPAZIO, OBERPFAFFENHOFEN,
DEUTSCHLAND
2001 - 2008

• Monitoring, troubleshooting and documentation over all 12 Col-CC Subsystems
• Data lines (ATM/ISDN/T1) Service Provider Deutsche Telekom (IGS)
• Internal Network (NIS/LAN)
• Data storage and Data backup (Col-CC-SAN)
• Management and configuration of the Subsystems within the Columbus Project
• Coordination and configuration of the TQVS (Training Qualification and Validation)
• System monitoring through the Information Management Subsystem (IMS)
• Configuration of the VoCS (Voice Communication Subsystem)
• Point of Contact to the Col-CC FCT (Flight Control Team), USOCs and all international partners
• Initiate of recovery arrangements in case of disturbances on any of the 12 Col-CC Subsystems
• NOC/Data Centre 24x7
• Monitoring of the Data quality and quantity through problem analyses on Server and Workstations
• Ensure the proper functionality of all 3rd Party products that are necessary for real time Columbus
  operations

CUSTOMER SUPPORT SPECIALIST
CABLE & WIRELESS, MÜNCHEN,
DEUTSCHLAND
2001 - 2008

• Customer Support for Internet access
• Maintenance and coordination of the C&W global network
• DNS settings and domain registration for customers
• Fault manager and contact for all departments and customers
• Escalations of faults inside C&W and opposite to service providers like Deutsche Telekom, BT, and
  Vodafone etc.
• Management and troubleshooting of voice, transmission, data and IP problems via ticketing systems like Remedy, Clarify and Flog (MORI, COPS)
• GRX (Global Roaming Exchange) customers ‘champion’ within C&W
• MMX (Multi Media Exchange) customers ‘champion’ within C&W
• Management of C&W Business service on behalf of customer including processes, procedures,
  reporting, metrics and service level agreements
• Manage service improvement plans through fault analyses after trouble shooting with all involved
  departments
• Managing clients with large and complex portfolio of services
• Develop and implement Customer Service Plan
• Provide technical reports and reasons for outage
• Pre-sales involvements for handling new services
• Deliver, analyse and discuss service reports with Account- and Service Manager
• Project support within C&W for large network service projects
• Training and continuing education for C&W employees in voice (GSM, GRX, PSTN,VoIP)
• Worked with problem management processes based on ITIL principles

VERSCHIEDENE TÄTIGKEITEN
DIVERSE FIRMEN from 1991-2001

• 2000 - 2001, System Administrator, Bio-Rad Laboratories, München, D
• 2000 - 2000, Help-Desk Support, IT-Manpower, München, D
• 1999 - 2000, Systems Administrator, Seicom Systems, München, D
• 1997 - 1998, Elektriker, Elektro Titz Landsberg, D
• 1996 - 1997, Elektriker, Volker Gerhards, Landsberg, D
• 1991 - 1995, Soldat, Zeitsoldat, Landsberg, D

IT SYSTEMELEKTRONIKER
IHK AUGSBURG
1998 - 2000