2012 ? 2015
SAP Schweiz AG / Consulting Project Delivery Management ? Field Services
Location: Switzerland
Position: Consulting Project Delivery Manager
Subject: SW product development & implementation
Branch: Financial Services, Insurance, Pharmaceutical Industry, IT Industry, Manufacturing

Key tasks/responsibilities
Responsible for consulting project portfolio > 20 MCHF and the associated project delivery process beginning from BID & proposal/contract (RfP/RfC) to handover. Incl. scope definition, risk assessment (contingency, risk uplift), proposal/contract management (e.g. work, service support, fix price, T&M), assign appropriate project manager, coordinate implementation partner in case of joint venture, contracting 3rdP, cost/profit calculation combined with delivery model definition (e.g. near/off shore, 3rdP, regional and local resource management as well as industrialized services and assemble to order processes), conduct council on c-level and project setup assurances. Internal/external stakeholder management on C-Level ? member of steering committees, internal briefing session on c-level.Implement and optimize Delivery Management methodology, standards and procedures based on Best Practice.Conduct regular Project Quality Gates incl. Project Risk Management sessions to verify status of delivery KPIs.Improve Project Management Office (PMO) standards and procedures. Conduct program & project manager coaching sessions, a.o. make teams familiar with PMO methodologies, standards and procedures on best practice.
Project Management a.o. based on Agile SW development - Scrum for Key SW product implementation. Responsible for setup and manage project team as e.g. business analysts/consultants, IT architects, developer, test manager, etc. incl. staff from SAP, 3rdP and customer as well as responsible for team coaching and training on PMO project best practice and completely lifecycle in scope, time & budget which includes the completely PM process e.g. Initiation: Scope definition, project charter and stakeholder management, Planning: Conduct kick-off meeting, create and manage project management plan and its performance baseline as well as other affected areas e.g. communication, procurement, quality, HR, Risk, etc., Executing: Setup resources, drive project task execution and manage its outcome as deliverables and CRs. Controlling & Monitoring: Verify regular project status update, project progress and quality status based on specifications and manage/align project on related outcome. Closing: Manage deliverable acceptance, close phases and handover e.g. project documentation, etc. as well as prepare lessons learned.
Key Account Management and pre-sales support on customer engagements.
Member of official (internal/external) SAP project quality award jury.

Major projects
Responsible SAP Project Manager for ERP ECC implementation at a customer in the public sector in Switzerland. Project duration roundabout 3 Years. Affected modules ? SAP Financials, SAP Operations, SAP Logistics and SAP Human Capital Management. Major objective: Centralize and standardize different already existing systems/solutions and its affected data, functionality and interfaces into one single software solution to automat business processes, provide real-time processing, consolidate reporting and to reduce maintenance costs as well as ensure system scalability for future business requirements. Furthermore provide standardizes interfaces to other e.g. municipalities.

2008 ? 2012
SAP AG / BusinessObjects Governance Risk & Compliance (GRC) - Customer Advisory Office
Location: EMEA
Position: Head of GRC CAO EMEA
Subject: SW product development & implementation, customer relationship mgmt., customer references, product best practice, IT security, product marketing
Branch: Financial Services, Insurance, Retail, Pharmaceutical Industry, Automotive, IT Industry

Key tasks/responsibilities
Establish and manage GRC Customer Advisory Office (CAO) in EMEA to provide sales, implementation partners and customers access to SAP GRC product information.
Personal responsibility for a product expert team in EMEA across the SAP GRC product portfolio (Access Control, Process Control, Risk management, GTS, etc. ) with focus on gaining customer references, product issue de-escalation, enhancing product capability and build, improve and release GRC Best Practices as well as gathering product requirements and sharing information to improve market acceptance in the region EMEA.
Stakeholder and max-attention customer management.
Setup and lead global virtual teams across the regions (USA, EMEA, APJ) with focus on EMEA market to provide appropriate product support to customers and implementation partners.
Interface between business and IT / customer & partner (market) requirements and SAP GRC product development - Collect market requirements and manage roll-in process. Drive Customer Product Influence Sessions (roll-in process - partners, sales, customers, DSAG/ASAG, etc.), preparing use case scenarios.
Organize and conduct Regional Customer Advisory Councils (roll-out process - official communication platform to communicate roadmap, product strategy and new features on product releases to customers and user groups ? e.g. DSAG/ASAG).
Implementation partner support ? drive regular EMEA partner info sessions based on new product features, best practice, etc.; provide direct partner support on customer projects; identify potential sales targets, develop marketing campaigns as well as support on business development and strategic planning.
Sales and field enablement ? provide direct field support on product presentation, roadmap (new features), product strategy, etc. as well as support sales on customer sessions.
Program and portfolio management ? drive ramp-up of new products on market, co-innovation projects in conjunction with selected customers.
IT security project management in different industries for the completely lifecycle. Resp. in scope & quality, time and budget. Incl. analyses and optimization of IT and business process controls as well as sharing updates on IT security compliance.
Pod-Staff on SAP GRC Conferences in Huston and Prag to the customers and partners ? 1:1 sessions, VIP Tours, Pod/Lab, etc.

Major projects
Development of a web based product information sharing platform for external and internal customers, implementation partners and SAP consulting with access to SAP GRC product information, product strategy/roadmap (e.g. planned features, releases), GRC content and best practice as well as references.
SAP GRC key product implementation projects (across product portfolio AC. PC, GTS, RM).
Manage multi international EMEA customer and partner advisory council sessions with focus on collect market requirements, prepare and hand over requirements to SAP product development, conduct quality tests and share new functionality and features to customers and partners on prepared communication platform.
Manage customer compliance management projects with focus on optimization and improvement of the existing compliance management system (CMS) / IT compliance and on verifying and identifying business and IT process control risks. Implementing information technology and security techniques a.o. based on SAP GRC products and best practice to ensure be align with governance, statutory rules & QA standardse.g. US GAAP/SOX, IFRS, COSO/COBIT, ITIL. Improve management reporting process focused on internal and external audit requirements. Adjust and improve information security management systems based on ISO/IEC 27001:2008.

2006 ? 2008
SAP AG / Global Business Operations (GBO) / Costumer Solutions & Operations (CSO)
Location: Walldorf - Germany
Position: Senior Program Manager
Subject: SW product development & implementation, SW release management, product marketing
Branch: IT Industry

Key tasks/responsibilities
Program Manager for SAP Partner Program ?PartnerEdge? (> 60 pers. ? SAP IT, IBM, Cap Gemini, others). Major objective: Develop and implement marketing SW product to manage and improve SAP partner relationship management. Provide sales and partners on web-access with SAP product information (e.g. releases plan, sales/marketing content, best practice, etc.).
Assessment and evaluation of partners on success factors combined with awards, benefits, etc.
Drive IT strategic program roadmap planning for the SW solution based on business forecast. Transfer roadmap output into project portfolio. Plan and execute project portfolio (active/passive projects, maintenance, etc.) on roadmap strategy as well as manage CR process. Assure product delivery (new features, functions, interfaces, etc.) within 4 to 6 key releases per year. Responsible for delivery in scope, time & budget. Assure stakeholder acceptance. Drive worldwide rollout.
Personal responsibility for a project management expert team with focus on GBO baseline projects (> 9 Mio ?/Year external budget).
Establish, launch and manage PMO on best practice based on PMO of excellence ? methodology, standards and procedures, rule-set framework, communication processes, etc. Drive resource allocation (near/off shore, 3rdP, regional and local resource). Setup and manage PMO communication platform as well as conduct regular PMO information sharing sessions and regular status updates a.o. to assure use of common standards and acceptance.
Setup project risk management process focused on specific risks within the program.
Acting as interface between business stakeholder and SAP IT development. Drive communication and de-escalation management process.
Ensure project management integrity for the completely lifecycle of all implementation projects within the entire program. Responsible to setup and manage project teams e.g. business analysts/consultants, IT architects, developer, test manager, etc. which incl. staff from SAP, IBM, Cap Gemini, others as well as responsible for team coaching and training on project best practice.
Business analyses, development of use case scenarios, collect and priories business requirements by blueprinting and fix them into technical design, SW development, 3 test phases, production/go-live as well as after-go-live support and worldwide rollout.
PM process ? Initiation: Scope definition, project charter, and stakeholder management; Planning: Conduct kick-off meeting, create and manage project management plan and its performance baseline as well as other affected areas e.g. communication, procurement, quality, HR, Risk, etc.; Executing: Setup resources, drive project task execution and manage its outcome as deliverables and CRs; Controlling & Monitoring: Verify regular project status update, control project progress and quality status based on specifications and manage/align project on related outcome; Closing: Manage deliverable acceptance, close phases and handover a.o. functionality, project documentation, etc. as well as prepare lessons learned.

Major projects
Project Manager for ?Master Data goes to PRM? ? SW development & implementation for a centralized data management system to consolidate partner master data (MDM) from various different SAP data storage systems into one single system a.o. to ensure data completeness and integrity as well as to reduce maintenance costs and ensure system scalability. Project Manager for ?Launch Business reporting improvement (Business Intelligence)? ? SW development & implementation for a centralized data information reporting from various different SAP data storage systems to ensure data completeness and integrity as well as simplification of entire business reporting process.

2001 ? 2006
Deloitte & Touche / Management Consulting & Enterprise Risk Services
Location: Stuttgart - Germany
Position: Senior Manager
Subject: Business process reengineering, change management, corporate governance / IT governance, audit support, IT & data security, IT performance measurement , SW development & data migration
Branch: Financial Services, Insurance, Automotive, Pharmaceutical Industry, IT Industry, Manufacturing

Key tasks/responsibilities
Personal responsibility for ERS expert team and project portfolio as well as acquisition & coordination of ERS business engagements.Setup and manage PMO on best practice ? methodology, standards and procedures, rule-set framework, communication processes focused on ERS project portfolio needs.Develop new IT consulting services and its combined marketing strategies.
Drive market analysis and roll-in process for customer strategic decision letter. Develop business cases and drive roll-in into service portfolio.IT & Business process analysis, evaluation and optimization based on business need as well as reconciliation of business and IT processes/functionality with focus on risks reduction & cost optimization a.o. ITIL change mgmt. standard as well as business processes reengineering projects and its associated change management.Program Manager for IT compliance project portfolio - responsible in scope, time & budget, quality and customer satisfaction.Conduct several GRC / IT compliance implementation projects with focus on analysis, evaluation and optimization of customer compliance management systems with focus on risk mitigation, efficiency enhancement, effectivity improvement as well as information security, data availability, data storage & recovery, data protection and verification of business and IT internal control systems to be aligned on QM standards and governance, statutory rules & guidelines e.g. ISO/IEC 27001:2005, ITIL, Basel II, BaFin, KWG, HGB (GoBs/GoDV), GDPdU, US GAAP/Sarbanes Oxley Act (SOX), IAS/IFRS, COSO/COBIT.Support and conduct internal audits a.o. based on ISMS, documenting outcome and reporting to management. Be contact for management and external auditors.Strong expertise in financial services e.g. building society, mortgage bank, saving bank as well as insurance industry e.g. property-casualty insurance, live insurance, legal protection insurance, insurance broker.

Major projects
Manager from Deloitte for SOX or IFRS implementation projects. Risk analyses and assessment. Business process analyses and preparation for SOX or IFRS implementation and optimization of internal reporting/auditing and internal control system aligned on corporate risk management to ensure customer business & IT control system is align with governance statutory rules and guidelines.
GRC Project Manager from Deloitte for data migration project based on GRC requirements due to a merger of two different building societies (financial services) - focus on business process area reorganization and data migration based on IT security, data availability, data protection technology and standards as well as corporate Risk Management assessment.
Project Manager from Deloitte for the data migration & business intelligence project at a bank (financial services) in Stuttgart for customer- and personal master data from two different systems into on single system as well as adjust affected interfaces to the core banking system.Analyses and verifying of existing refinancing processes and combined risks ? e.g. derivate, cash, term- and daily deposits, etc. at a German mortgage bank.Project Manager for a special taskforce project ordered by the top management to optimize business processes associated with IT functionality and IT security. Incl. gap analyses between business processes & requirements and existing IT functionality, interfaces and control & reporting processes for an automotive supplier. Corporate Risk Management and reporting on c-level.

2000 ? 2001
Hewlett ? Packard / Computer Product Distribution Europe
Location: Boeblingen - Germany
Position: SAP Project Manager
Subject: SW development & data migration, SW replacement & change mgmt., logistic & warehouse management system
Branch: Commerce, Logistic & Production Industry

Key tasks/responsibilities
Manage business projects based on SAP MM with focus on HP global market requirements and its global multi warehouse strategy. Maintenance and improvement of HP procurement SW solution for HP holistic global supplier pool. Manage internal/external communication process/change management as well as rollout and handover.Acting as interface between business and SAP IT development incl. stakeholder, communication and escalation management. Cost controlling, project quality insurance, risk management, change management, management reporting, product management support, working with/in a virtual and multi culture teams and environmental, change request management - roll-in process by partners, supplier, sales, customers, manage virtual and global teams and projects across the regions USA, EMEA, APJ.

Major projects
HP Project Manager for the replacement of the existing SW application of DeskTopEDI Harbinger ? SW replacement of the complete EDI supplier Software of HP CPDE in cooperation with affected business departments and 3rdP based on SAP solution to automate and harmonize supplier business processes and interfaces based on worldwide HP supplier strategy.
Project Manager for the coordination of the commodity flow between various depots and factories Europe wide - Supply Chain Management.Project Manager for HP SAP upgrade from 4.0 to 4.6c focused on MM.

1997 ? 2000
DaimlerChrysler - debis Systemhaus GmbH / Financial Services ? Insurance Industry
Location: Stuttgart - Germany
Position: Project Manager - worked step by step as SW Developer/ IT Consultant/ IT Project Manager
Subject: SW development, implementation & data migration
Branch: Financial Services, Insurance, Automotive

Key tasks/responsibilities
Implementation of ERP software focused on financial services and insurance industry based on Oracle-Solutions.Project Management for the completely lifecycle and responsible for scope, time and budget. Based on a similar methodical procedure as Agile scrum.
Analysis and optimization of existing business processes as well as development of alternative solutions as per customer needs. Develop business blueprint, technical design, test plan, rollout plan, move to production plan as well as change management plan based on Oracle-Solutions (ICIS).
Manage service level agreements (SLA) and ongoing IT operation on customer side.
Develop and maintain customer relationship and acquisition of customer engagements.
Support sales on RfP/RfC.Strong expertise in insurance industry e.g. live insurance, property-casualty insurance, legal protection insurance, insurance broker for the complete value chain ? point of sales/sales, contract administration, accounting, claim administration.

Major projects
Project Manager for Point of Sales (PoS) SW implementation while ERP implementation in combination with direct online access to the centralized ERP system at a subsidiary of Allianz in Munich for corporate insurances business. Major objective: Provide sales with all necessary information for proposal and contract process as master data (MDM), product information (PIM) and contract content components (CMS) to validate and finalize insurance police direct on customer side. Resp. for scope, time & budget.Project Manager for ERP SW Implementation and ongoing system operations of ICIS (ERP application system) at an insurance company in south Germany ? SW development based on business requirements (blueprint), technical design, SW implementation, controlling & monitoring, testing, rollout as well as change management ? responsible for keeping service level agreement & maintenance for ongoing operations.ERP SW implementation at a bigger insurance company in south Germany - SW development based on business requirements incl. blueprint, technical design, SW implementation, testing, rollout and change management - responsible as consultant and programmer in the business area claims department, contract department.ERP SW implementation and ongoing operation support at a midsize live insurance company in Düsseldorf - SW development based on business requirements incl. blueprint, technical design, SW implementation, testing, rollout and change management - responsible as consultant and programmer across all business areas.SW change management with focus on currency exchange at an insurance company in south Germany ? responsible as consultant and programmer for the completely currency exchange within the existing IT infrastructure.Project Manager at Daimler-Mercedes (Automotive) for preparing and lunching a new car type into the production line. It included final development phase in the preproduction center as well as preparation phase for material management and final go-live in production.Part-Project Manager for the project ?small parts optimization? across the complete production line of Daimler-Mercedes. Analyses of current existing small parts and its properties as well as their use in production. Consolidating all information and optimize purchasing process by suppliers based on the information/data to achieve significant cost reduction.