applikation mgmt,change/incident/problem mgmt,releasemgmt,projektmgmt,adminstration,user support

Application support for more than 500000 users german wide. Supply of future software devlopments and releases

• Implementation,configuration and production of complex client server applications
• analysis and realisation of technical requests from the departments
• projectmanagement i.e. new archiving system
  • responsibility for incident matters and systematic solutions
  • permanent solutions for problem management issues
  • optimization of components and environments for any kind of problem/error converning performance and availability
  • cross-plattforms error analysis
  • monitoring of SLA timelines
• support of infrastructure changes
• provisioning, configuration, deployment and administration of all environments
• system supply of software fixes and data corrections
• planing and excution of rollouts, new software and complex release changes
• review, development and support of automatizations
• creation, maintance and support of company documentation
• test defintions and creation of automated testing for operating procedures
• interface for creation and support for business and technical change requests
• selection and rating of change requests. Detailed planning of actions to be taken for infrastructure and application changes
• development of operational features depending on business or infrastructure changes infrastruktureller

• consultancy for architectural changes and questionaries

INT 2 means the setup of a new integration environment for IPDM (Integrated Product Data Management) dfor BMW and Rolls-Royce. Improvement for more effeciency and better performance

• planing and coordination of nre systems with the business units
• integration of new system with the application responsibles I
• operation of the environment with more than 70 applications (SAP Netweaver 7.40,IBM Host applications, decentral UNIX Systems)
• central managment of service requests , iIncident, change and configuration  managements  with  ITSM Remedy tool

• coordination of 1st,2nd and 3rd level managment activities
• change management coordination together with IT and business units
• SAP user and configuration management
• administration of Apache Webserver, Weblogic and Glassfish applicationsserver
• opening, working on/coordinating defects /SW bugs in ALM (HP application lifecycle management tool
• release and deployment management tasks , i.e.  system loads (transfering  production data to the integration environment)    
• complete creation of the documentation (WIKI on sharepoint)
• creation of the complete user management instructions (with input from application side)
• coordination of all test runs after release implementation with the colleagues
• plan for testing and execution  of test with all application interfaces (DB, Connect Direct, MQ Series, SFTP …)  

• support of the Rolls-Royce applications in the UK

• responsible as part of the projectteam for the planing,installation and configuration for test and production environments (i.e. Italy,USA). Part of the conceptional phase, of release management,resource planning,deployment,automatization,architecture review,quality assurance,with documentation and training. Close cooperation with development teams
• in the test and production environment support of SW rollouts, troubleshooting, error analysis, deployment support, property management – cooperation with quality assurance, releasemanagement, bugfixing, configuration management , version control
• international support for customers and partners
• close cooperation with the coupons team, the DWH team, the configuration management team and the country architects. Responsible for data transfers, monitoring and the database team
• on request work outside office hours or weekend work to keep project schedule

• setup of test-,integration and production systems
• setup and organisation of application support team( from 1 to 7 colleagues)
• setup and improvement of user management
• regular devops review meetings with development (scrum/sprint)
• ITIL konformer Aufbau des Incident,Problem und User Request Managements
• ITIL konforme Erstellung und Bearbeitung von Changes mit Service Now
• ITIL Schulung (V3,2011)
• regular investigation/troubleshooting for monitoring issues
• automated rollouts/weekly deployments of new releases/hotfixes in the DEVOPS environment with Jenkins and Ansible)
• regular SQL investigations and reporting requests
• adminstration of all web- and applicationsserver (inclusive new SW releases)
• ongoing WIKI documentation and in Sharepoint 

• regular check,new requests and implementation of certificates
• regular release management reviews with the quality assurance
• regular jourfix with the business and follow up of topics  
• daily meeting for changes management with the decision makers. Opening and maintaining changes.
• coordination with the service management concerning SLA’s (rewiew,reporting)
• after each release smoke,sanity,user acceptance uand end-to-end tests
• optimization of systems, applications and of work flow issues
• opening, working on/coordinating defects /SW bugs in JIRA

operational management  internet presence,web- and applikations middleware german railways  (www.bahn.de) - portal, information desk, ticket booking. Test, integration  and production – for internet sales, travel agencies and internal sales. Project related tasks, planing, ressource mgmt, error analysis, release management, change management, deployment, incident management , project management, scripting, documentation

test-/produktions webadministration,  releasemanagement, production support, automatisation, customer relation,, monitoring,improvements etc. Linux, middleware and application support

support for a lot of Apche webservers, Tomcat          application server and Oracle weblogic application server (availibility,incident removal on OS and middlewars,solution of application incidents)

support for all Java related incidents and problems

SQLplus analysis – information retrieval to solve user related problems

Release management and deployment management

• planning and monitoring of new software releases and the related infrastructure
• planning of cross department and interdisciplinary issues
• coordination of the content and plan for implementation for the release with IT departments and the business
• controlling of the delivery process with the software suppliers for the application including patches 
• definition of the policy for release planning . Acceptance, distribution, installation and testing

• agreement with the quality assurance team about the resource and build of new test systems
• release plans for the upcoming month
• plan deployment requests of releases, patches or config changes – means coordination, valuation,,plan
• check deployments plan in terms of efficiency , rules and standards
• continuously improve deployment process and document the process
• solve problems after release rollout (error/defects)
• find and implement rollout tools for automatization 

customer support of  BMW, Schufa, Shell and Mercedes with several hundred  server, SUSE Linux 10, Redhat ES 5 and many  VMware clients all over Europe, Africa, Asia and the U.S.. Daimler hat Server mit Solaris 9/10. u. a. Mx000 Modelle. Independently support of infrastructure and applications, setup of enviroments and finally production support

independant planing, coordination and realisation of HW/SW customer request . Troubleshttting, new technologies (i.e.. visualisation), customer satisfaction

• installation/migration of servers
• application support
• projektplaning, coordination and realisation

• second/third level support and troubleshooting
• resourcenplaning
• developing and doing of tests
• SAP OS /DBA/middleware support 
• configuration changes
• monitoring coordination (Tivoli,Nagios,Sioux) 
• performance/tuning
• SAN and NAS storage administration
• troubleshooting/Nagios requests
• ITIL servicemanagement
• incidentmanagement (Service Center/Remedy)
• changemanagement (Service Center/Remedy)
• problem management  
• Tivoli client management/problem solving 
• service/delivery management  - technical consultancy
• netbackup client administration
• documentation (WIKI,internal tool) 
• cluster and volume manager administration

Allianz supports the complete Intra- and Internet companywide, inclusive webserver of Dresdner Bank , with more than 1000 instances and applications server

test-,integrations and productions operation of all middleware. Apache engineering, analysis and adjustment, of incidents. Testing and put in operation new applications

• installation, setup and configuratiuon of new instances
• tuning of the web- and application server
• troubleshooting of applications
• error analysis and bug fixing 
• environment configuration
• projectrealisation (ABS)
• performanceanalysis

• configurations changes and optimization
• security management /concepts
• second/third level support
• projectwork
• volumemanagement
• clustermanagment
• Oracle DBA
• applicationssupport

BMW supported 4 UNIX derivates  (Solaris, HP-UX, AIX, RedHat ES and  SuSe Linux  with ca. 1200 servers in a HA environment. Projects like transition for all SAP systems from HP to Linux. Webapplications/Middleware support  (Webserver, applicationsserver, DB). The infrastructure supports all test-, integrations- and production server in the factories,

For sales and administration departments for the countries Germany, Southafrica, Malaysia and the U.S. Support of applications for several departments. Migration  to a pure more Linux

customer related setup of server and handover of applications. Application support , error handling, performance improvements and permanent customer contact. Software maintenance

• efficiency project
• application support (Oracle, BEA Weblogic, JBoss Tomcat)
• projectsupport of customer departments
• concepts and doing of sw/hw rollouts
• customer support (tool remedy)

• proof of concepts, synchronisation of go live
• internal tools development (shell,perl)
• system monitoring Nagios, Performance Analysen
• storage managementSAN / NAS Anbindungen
• backup management
• firewall configuration
• internal tools development
• ESX VMware projects
• HW/SW installations
• automatic installations SUSE Enterprise/RedHat (web based)  
• second/third level OS support
• on call service (7x24)

ECB is responsible for the stability and reability ot the EURO currency – in combination with the local central banks. The centralbank runs 3 huge datacenters in Frankfurt  with a intensive european network.

Solaris, RedHat and SuSe environment with hundreds of servers  - and huge storage arrays. The operations department is responsible  for test-, integrations-and productions environments.

Production support, third level support. Implementation of application environment. For example archiving, SAP transition, technical support of several departments , setup of disaster recovery

• Systemintegration-/implementation
• OS and application migrations
• second/third level support customer systems
• IT coordination new projects
• coordination with other projectleaders
• production support user applications
• tuning and performance

• problemmanagement
• setup of test systems/system testing
• quality assurance
• monitoring and tool setup/development
• project documentation systems
• help desk setup and support

LUCENT developms technogogies for mobnil networks , optical networks , language and data networks fort he next generation. Transition project fort he whole HW/SW environement from an external provider to internal IT department (insourcing) – handover to new, well trained internal employees.

LUCENT runs a huge local environment with remote connections tot he U.S. A development laboratory . Several hundred servers and clients.

responsible for  the hw/sw environment. Documentation, training, third level user support, setup of test environment, setup of development environment

• analysis and putting into operating complete company IT environment within 4 weeks
• complete IT operations according to standards and guidelines
• documentation, problem solving, HW/SW maintenance , monitoring
• projectmanagement and resource planning
• improvement of IT workflows
• applicationssupport Research & Development department (UCSI)
• security improvements

BMW runs a worldwide intranet for all departments (about 1000 Web-/App.-Server instances), and the official internet appearance www.bmw.com. Also the websitres for MINI  and  Rolls-Royce cars. Additional all car sales offices are connected via extranet.  Hardware variies - Suse Linux Intel Clustern , SUN Servern V480 bis for all environments  - test, development and production. Middleware Apache /iPlanet , Oracle Weblogic, Nagios monitoring, a lot of internal applications.

web-/application server administration. Databaseadministration. Internal application support , firmenspezifische Applikationen,  7x24 standby

• new instances Apache/Oracle Weblogic according to cutomer requirements

• support and monitoring middleware
• Oracle Weblogic second/third level support
• coordination between development and production
• integration testing and load testing
• troubleshooting/problem fixing in production
• analysis of middleware problems
• infrastructure concepts
• standardisation
• tuning and performance Unix environment
• middleware configuration
• automatisation and optimisation middleware
• Beratung der Fachabteilungen und erstellen
• technical documentaion
• monitoring with Sitescope, Nagios and Tivoli

Extraproject:

all BMW technical car documentation (editorial work)

• user support with clients and servers
• Oracle DB administation
• Oracle DB installation and updates
• Oracle DB troubleshooting
• new applications SW releases
• new user requests
• OS and DB backups
• Monitoring systems,DB and application
• tuning and performance issues

Inter-/Intranet Relaunch project, Migration of the intranet and internet environment from windows to unix HA environment, including OS ,middleware, databases and applications

Allin1 service – includes operating system, middleware software, databse support, application support. Close cooperation with firewall, networking and developers –management of the web presence

• webadministration Apache
• Oracle Weblogic administration .
• SuSe Linux/Solaris administration
• system tuning und performance
• Microsoft IIS migration
• infrastructure development /Resourcen Plannung
• HW/SW maintenance coordination
• Apache user support
• Backups (Veritas Netbackup)
• security issues (SSH, Tripwire, Big Brother etc.)
• installatation of Oracle and daily management
• productions updates/Content maintenance
• application support
• monitoring for production

Professional Services - Information Technologie Operation

complete HW/SW support for servers and clients in 3 countries. All related infrastructure solutions. All production/user related problems. New technologies

• administration > 100 server onsite
• remote administration 13 offices (Germany, Austria, Switzerland)
• coordination third parties
• second- / third level user support > 1000 user
• intranet application support
• infrastructure managment, resource planing
• SW/OS installations/upgrades
• performance/tuning (OS,applications)
• storage and cluster management
• incident/change and problem management
• middlewaresupport (Java, Staroffice, DB's )
• backup support (Legato Networker, Veritas Netbackup)

Project member in the REOS center – germanwide remote monitoring of customer systrems according to SLA’s . Troubleshooting, Mitarbeit im REOS Center, wo Deutschlandweit  alle  Kunden Probleme nach individuellen SLA's überwachen, analysieren und beseitigen lässt (customers Opel/EDS, Edeka, Allianz etc.). Hardware, Software incidents , performance and tuning , development of monitoring scripts

complete setup of worldwide investment banking HW/SW. Support for several hundred traders onsite, Application support, Development support. Networking and  Market data support. Remote support for London,Madrid,Tokio, New York.

responsible for all HW/SW issues in the investmentbanking area. Resource planning  ,

Production support , development support, back office support,development of new tools and helpdesk , applicationssupport, group leadership

• build/development of investmentbanking IT infrastructure – from 3 to 200 server and 400 clients
• daily system management, configuration /installation new HW
• onsite user support 400 trader- trading room
• backup setup and support
• resourcenplanning computeroom and tradingroom
• performance and tuning
• networkplaning /installation and daily support
• worldwide WAN support
• setup/support von MS PC server
• setup of mailserver, NIS,NAS, LDAP server
• setup of different test,integration and production environments
• applications support (i.e. .Market Data , DTB, RTS, Bloomberg, IBIS and XETRA)
• applikations support of Summit, Murex, Gloss etc.
• Intranet, Firewall and security projects
• second / third level support/projects for front-/middle- & backoffice
• groupleader, coordination teammember activities
• setup of user support and helpdesk